Acting as the main point of contact between the business and its clients. Managed orders, handled communications, coordinated schedules, and ensured that client needs are met with efficiency and professionalism.

Front Desk & Operations Coordinator

July 1, 2022 - October 26, 2025

Served as the first point of contact for customers, managed high-volume calls and emails, screened and redirected inquiries, scheduled appointments, and ensured follow-up. Coordinated daily administrative tasks and data entry. Oversaw cash flow across four store locations, tracked daily cash inflows and outflows, ensured accurate cash handling and deposits. Trained cashiers.

Cashier

January 1, 2025 - October 26, 2025

First point of contact at the point of sale. Operated POS system, scanned items, processed transactions, applied discounts, handled returns/exchanges. Balanced cash drawer at start and end of shifts. Resolved customer issues and complaints, recorded sales data and reconciled end-of-day totals; prepared reports for management as needed.

Social Media Engager and Overall Operation Coordination

February 1, 2025 - Present

Acted as primary contact for customer concerns across multiple social platforms. Prioritized tasks, managed multiple projects, and ensured operational objectives and resource availability. Oversaw daily store schedules, ensured message consistency, supported inventory control, and contributed to process improvements. Handled complaint escalation and staff oversight.

Front Desk & Operations Coordinator

July 1, 2022 - October 26, 2025

Served as the first point of contact for customers; managed a high volume of incoming calls and emails; screened, redirected, took messages, scheduled appointments; coordinated daily administrative tasks including preparing documents, filing and data entry; responsible for cash flow oversight in four store locations, tracking daily cash inflows and outflows and ensuring accurate cash handling and deposits; trained or coached cashiers.

Cashier

January 31, 2025 - October 26, 2025

First point of contact at the point of sale; operated the POS system, scanned items, input prices, applied discounts, handled sales, returns and exchanges; balanced cash drawer at start and end of shifts; assisted with resolving issues, handled customer complaints and discrepancies; recorded and reported sales data, logged daily sales, reconciled end-of-day totals, prepared reports for management when required.

Social Media Engager and Overall Operations Coordinator

February 1, 2025 - Present

Primary point of contact for customer concerns, inquiries, and feedback across multiple social media platforms; prioritized tasks daily, managed multiple projects, set deadlines and ensured all operational objectives were met without compromising quality; oversaw daily operational tasks across stores, checked schedules, ensured consistent messaging to customers; supported inventory and stock control, monitored low stock at cashier counter, assisted with replenishment and returns; contributed to process improvements, refined SOPs; handled escalated complaints and oversaw staff.