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Hi, I’m Saleem Alam. I’m a highly motivated, customer-focused professional with over two years’ experience in call centre operations and a strong background in customer service, logistics, delivery driving, and quality control. I excel in problem-solving, multi-tasking, and working efficiently under pressure. I’m computer-literate with excellent communication skills, a keen eye for detail, and a quick learner who adapts well to new environments. I am committed to data protection and compliance, and I strive to deliver high-quality service while maintaining a friendly and proactive approach.…Hi, I’m Saleem Alam. I’m a highly motivated, customer-focused professional with over two years’ experience in call centre operations and a strong background in customer service, logistics, delivery driving, and quality control. I excel in problem-solving, multi-tasking, and working efficiently under pressure. I’m computer-literate with excellent communication skills, a keen eye for detail, and a quick learner who adapts well to new environments. I am committed to data protection and compliance, and I strive to deliver high-quality service while maintaining a friendly and proactive approach.

Saleem Alam

Designer, Copywriter, Brand Designer, +2

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Hi, I’m Saleem Alam. I’m a highly motivated, customer-focused professional with over two years’ experience in call centre operations and a strong background in customer service, logistics, delivery driving, and quality control. I excel in problem-solving, multi-tasking, and working efficiently under pressure. I’m computer-literate with excellent communication skills, a keen eye for detail, and a quick learner who adapts well to new environments. I am committed to data protection and compliance, and I strive to deliver high-quality service while maintaining a friendly and proactive approach.…Hi, I’m Saleem Alam. I’m a highly motivated, customer-focused professional with over two years’ experience in call centre operations and a strong background in customer service, logistics, delivery driving, and quality control. I excel in problem-solving, multi-tasking, and working efficiently under pressure. I’m computer-literate with excellent communication skills, a keen eye for detail, and a quick learner who adapts well to new environments. I am committed to data protection and compliance, and I strive to deliver high-quality service while maintaining a friendly and proactive approach.

Available to hire

Hi, I’m Saleem Alam. I’m a highly motivated, customer-focused professional with over two years’ experience in call centre operations and a strong background in customer service, logistics, delivery driving, and quality control. I excel in problem-solving, multi-tasking, and working efficiently under pressure.

I’m computer-literate with excellent communication skills, a keen eye for detail, and a quick learner who adapts well to new environments. I am committed to data protection and compliance, and I strive to deliver high-quality service while maintaining a friendly and proactive approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Delivery Driver at Uber Eats

January 1, 2022 - Present

Manage multiple deliveries efficiently while ensuring food quality and timely service. Navigate local routes effectively using GPS to optimize delivery times. Provide excellent customer service and resolve any delivery-related concerns. Maintain accurate records of deliveries and payments.

Call Center Agent & Claims Handler at Claims Advisory Services

January 1, 2020 - December 31, 2022

Handled high call volumes (400+ calls per day) assisting customers with PPI claims. Ensured compliance with data protection regulations and subject access requests. Delivered exceptional customer service, guiding clients through the claims process.

Customer Service Assistant at Compass Group (Asda Café)

January 1, 2016 - December 31, 2019

Managed cash handling, till operations, and end-of-day accounts. Ordered, received, and checked supplies while maintaining stock levels. Ensured a clean, safe, and welcoming environment for customers. Followed health and safety protocols, including temperature checks and hygiene standards.

Business Operator at Coopers Road Post Office

January 1, 2011 - December 31, 2014

Independently managed daily operations, including cash handling and stock ordering. Provided expert customer advice and promoted financial products. Maintained accurate financial records and ensured store cleanliness.

Order Picker at Centre Soft

January 1, 2009 - December 31, 2010

Processed customer orders accurately and ensured timely delivery. Maintained warehouse organization and adhered to safety protocols.

Quality Inspector at Quality Resource Synergy (L&d Rover, LDV, Continental, MIN I, Siemens)

January 1, 2005 - December 31, 2008

Monitored production standards and ensured quality control compliance. Conducted manual testing of products during manufacturing processes.

Team Member & Cashier at Burger King, Perry Barr

January 1, 2004 - December 31, 2005

Provided customer service, handled transactions, and prepared food. Maintained a clean and safe work environment while following health guidelines.