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UX/UI professional experienced in improving service delivery and workflow design in a large-scale public sector health care environment. Leads compliance and process standardization initiatives impacting 9,200+ employees by combining operational analysis with user research and usability testing. Applies human-centered design methods to simplify complex, multi-faceted programs for staff, partners, and clients; UX certified and focused on improving operational reliability through workflow design, auditing, and training standardization.…UX/UI professional experienced in improving service delivery and workflow design in a large-scale public sector health care environment. Leads compliance and process standardization initiatives impacting 9,200+ employees by combining operational analysis with user research and usability testing. Applies human-centered design methods to simplify complex, multi-faceted programs for staff, partners, and clients; UX certified and focused on improving operational reliability through workflow design, auditing, and training standardization.

Samira Yusuf

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UX/UI professional experienced in improving service delivery and workflow design in a large-scale public sector health care environment. Leads compliance and process standardization initiatives impacting 9,200+ employees by combining operational analysis with user research and usability testing. Applies human-centered design methods to simplify complex, multi-faceted programs for staff, partners, and clients; UX certified and focused on improving operational reliability through workflow design, auditing, and training standardization.…UX/UI professional experienced in improving service delivery and workflow design in a large-scale public sector health care environment. Leads compliance and process standardization initiatives impacting 9,200+ employees by combining operational analysis with user research and usability testing. Applies human-centered design methods to simplify complex, multi-faceted programs for staff, partners, and clients; UX certified and focused on improving operational reliability through workflow design, auditing, and training standardization.

Available to hire

UX/UI professional experienced in improving service delivery and workflow design in a large-scale public sector health care environment. Leads compliance and process standardization initiatives impacting 9,200+ employees by combining operational analysis with user research and usability testing.

Applies human-centered design methods to simplify complex, multi-faceted programs for staff, partners, and clients; UX certified and focused on improving operational reliability through workflow design, auditing, and training standardization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Work Experience

UX & Process Design (Projects and Operations) at Ontario Health atHome, Patient Services

January 1, 2026 - Present

Improved service provider compliance from 92% to 98% by analyzing business intelligence KPI reports, identifying compliance gaps, conducting workflow audits, and implementing corrective actions. Standardized onboarding across 14 Ontario Health atHome regions by designing and documenting operational workflows and training materials adopted as the provincial standard. Identified workflow improvement opportunities affecting 9,200+ employees through operational analysis, stakeholder consultation, user research, and usability testing; presented recommendations to a multi-disciplinary provincial working group. Supported province-wide SharePoint transition by integrating and performing user acceptance testing to validate operational workflows and staff training readiness prior to rollout. Tracked, investigated, and resolved an average of 102 internal operational inquiries monthly, improving system reliability and continuity of care.

Patient Care Assistant at Ontario Health atHome, Community

January 1, 2020 - January 1, 2026

Coordinated administrative and operational support for 24 care coordinators managing 3,000+ high-risk client files, enabling the team to meet assessment and service deadlines. Reduced client safety risks by following escalation protocols for missed visits, authorizing safety checks, and escalating unresolved concerns to support timely follow-up. Triaged an average of 84 calls per day from patients, families, and community health partners, resolving routine issues and escalating urgent matters as required. Maintained high volumes of private and sensitive client data in compliance with PHIPA and ensured confidentiality. Prepared presentations, analytics dashboards, and reports using Microsoft Office 365 and supported cloud collaboration tools including SAP, ActiveNet, Kronos, and SharePoint.