Available to hire
Hi, I’m Sergio Soriano Collantes, an Applied Artificial Intelligence Specialist, IT Technician, and Web Developer with more than 20 years of experience. I turn complex technology into practical, clear, and useful solutions.
I’m proficient in process automation, custom GPT creation, prompt engineering, and building digital solutions that boost efficiency and productivity. I have solid experience with Windows and Linux administration, virtualization, networks, IT support, and user training, and I also enjoy multimedia editing and photography work.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Catalan; Valencian
Fluent
Spanish; Castilian
Fluent
English
Intermediate
German
Intermediate
Work Experience
Systems and Development Technician / Help Desk Specialist at Catalan Foundation for Research and Innovation
January 1, 2001 - PresentWeb development and maintenance (WordPress, PHP, ASP, HTML, JAVA), server and network administration, user support and training. Content writing, multimedia production, and process automation with AI and chatbots to improve efficiency.
IT Support Specialist / Help Desk Supervisor at Polytechnic University of Catalonia (UPC)
December 31, 2001 - October 2, 2025Managed incidents for over 6,000 computer systems (PCs and servers). Coordinated and assigned tasks to a team of 9 technicians. Responsible for hardware and software installation and maintenance.
IT Instructor at Compaq (via AFI)
December 31, 1999 - October 2, 2025Delivered a 70-hour course on Windows, Word, Excel, and Access to employees.
IT Support Technician at Sagrat Cor Hospital (via GUVER)
December 31, 1999 - October 2, 2025User support in Windows environments. Installed and managed PCs and local networks. Performed hardware repairs and upgrades.
POS IT Technician at Levi’s Stores (via Infogroup Sistemas)
December 31, 1998 - October 2, 2025Installed and configured POS systems nationally, including networked programming and remote access.
IT Support Technician at Winterthur Insurance (via Infogroup Sistemas)
December 31, 1998 - October 2, 2025Help Desk support and network configuration in Windows environments.
Workshop Manager / IT Support Technician at DINSA
December 31, 1998 - October 2, 2025Managed service and repair of IT equipment for clients. Worked with major brands (3COM, HP, IBM, Epson) and corporate clients.
Apprentice / IT Technician at Telebucle S.A.
December 31, 1991 - October 2, 2025Installed and maintained workstations in banking institutions.
Systems and Development Technician / Help Desk Specialist at Catalan Foundation for Research and Innovation
January 1, 2001 - PresentWeb development and maintenance (WordPress, PHP, ASP, HTML, JAVA), server and network administration, user support and training. Content writing, multimedia production, and process automation with AI and chatbots to improve efficiency.
IT Support Specialist / Help Desk Supervisor at Polytechnic University of Catalonia (UPC)
December 31, 2001 - October 2, 2025Managed incidents for over 6,000 computer systems (PCs and servers). Coordinated and assigned tasks to a team of 9 technicians. Responsible for hardware and software installation and maintenance.
IT Instructor at Compaq (via AFI)
December 31, 1999 - October 2, 2025Delivered a 70-hour course on Windows, Word, Excel, and Access to employees.
IT Support Technician at Sagrat Cor Hospital (via GUVER)
December 31, 1999 - October 2, 2025User support in Windows environments. Installed and managed PCs and local networks. Performed hardware repairs and upgrades.
POS IT Technician at Levi’s Stores (via Infogroup Sistemas)
December 31, 1998 - October 2, 2025Installed and configured POS systems nationwide, including networked programming and remote access.
IT Support Technician at Winterthur Insurance (via Infogroup Sistemas)
December 31, 1998 - October 2, 2025Help Desk support and network configuration in Windows environments.
Workshop Manager / IT Support Technician at DINSA
December 31, 1998 - October 2, 2025Managed service and repair of IT equipment for clients. Worked with major brands (3COM, HP, IBM, Epson) and corporate clients.
Apprentice / IT Technician at Telebucle S.A.
December 31, 1991 - October 2, 2025Installed and maintained workstations in banking institutions.
Systems and Development Technician / Help Desk Specialist at Catalan Foundation for Research and Innovation
January 1, 2001 - PresentWeb development and maintenance (WordPress, PHP, ASP, HTML, JAVA), server and network administration, user support and training. Content writing, multimedia production, and process automation with AI and chatbots to improve efficiency.
IT Support Specialist / Help Desk Supervisor at Polytechnic University of Catalonia (UPC)
January 1, 2001 - October 6, 2025Managed incidents for over 6,000 computer systems (PCs and servers). Coordinated and assigned tasks to a team of 9 technicians. Responsible for hardware and software installation and maintenance.
IT Instructor at Compaq (via AFI)
January 1, 1999 - October 6, 2025Delivered a 70-hour course on Windows, Word, Excel, and Access to employees.
IT Support Technician at Sagrat Cor Hospital (via GUVER)
January 1, 1999 - October 6, 2025User support in Windows environments. Installed and managed PCs and local networks. Performed hardware repairs and upgrades.
POS IT Technician at Levi’s Stores (via Infogroup Sistemas)
December 31, 1998 - October 6, 2025Installed and configured POS systems nationwide, including networked programming and remote access.
IT Support Technician at Winterthur Insurance (via Infogroup Sistemas)
December 31, 1998 - October 6, 2025Help Desk support and network configuration in Windows environments.
Workshop Manager / IT Support Technician at DINSA
December 31, 1998 - October 6, 2025Managed service and repair of IT equipment for clients; worked with major brands and corporate clients.
Apprentice / IT Technician at Telebucle S.A.
December 31, 1991 - October 6, 2025Installed and maintained workstations in banking institutions.
Systems and Development Technician / Help Desk Specialist at Catalan Foundation for Research and Innovation
January 1, 2001 - November 10, 2025Web development and maintenance (WordPress, PHP, ASP, HTML, JAVA); server and network administration; user support and training. Content writing, multimedia production, and process automation with AI and chatbots to improve efficiency.
IT Support Specialist / Help Desk Supervisor at Polytechnic University of Catalonia (UPC)
January 1, 2001 - January 1, 2001Managed incidents for over 6,000 computer systems (PCs and servers). Coordinated and assigned tasks to a team of 9 technicians. Responsible for hardware and software installation and maintenance.
IT Instructor at Compaq (via AFI)
January 1, 1999 - January 1, 1999Delivered a 70-hour course on Windows, Word, Excel, and Access to employees.
IT Support Technician at Sagrat Cor Hospital (via GUVER)
January 1, 1999 - January 1, 1999User support in Windows environments. Installed and managed PCs and local networks. Performed hardware repairs and upgrades.
POS IT Technician at Levi’s Stores (via Infogroup Sistemas)
January 1, 1998 - January 1, 1998Installed and configured POS systems nationwide, including networked programming and remote access.
IT Support Technician at Winterthur Insurance (via Infogroup Sistemas)
January 1, 1998 - January 1, 1998Help Desk support and network configuration in Windows environments.
Workshop Manager / IT Support Technician at DINSA
January 1, 1998 - January 1, 1998Managed service and repair of IT equipment for clients. Worked with major brands (3COM, HP, IBM, Epson) and corporate clients.
Apprentice / IT Technician at Telebucle S.A.
January 1, 1991 - January 1, 1991Installed and maintained workstations in banking institutions.
Técnico de Sistemas y Desarrollador Full Stack / Especialista en Help Desk at Fundació Catalana per a la Recerca i la Innovació
January 1, 2001 - PresentDesarrollo y mantenimiento web (WordPress, PHP, ASP, HTML, JAVA), administración de servidores y redes, soporte y formación a usuarios. Redacción de contenidos, producción multimedia y automatización de procesos con IA y chatbots para mejorar la eficiencia.
Especialista en Soporte IT / Supervisor Help Desk at Universitat Politècnica de Catalunya (UPC) – Barcelona
January 1, 1999 - January 1, 2000Gestión de incidencias en más de 6.000 equipos informáticos (PCs y servidores). Coordinación y asignación de tareas a un equipo de 9 técnicos. Responsable de instalaciones y mantenimiento de hardware y software.
IT Instructor at Compaq (a través de AFI) – Barcelona
January 1, 1999 - January 1, 1999Impartí un curso de 70 horas sobre Windows, Word, Excel y Access a empleados.
IT Support Technician at Hospital Sagrat Cor (a través de GUVER) – Barcelona
January 1, 1998 - January 1, 1999Soporte a usuarios en entornos Windows. Instalación y administración de PCs y redes locales. Reparaciones y ampliaciones de hardware.
Técnico IT Terminales de Punto de Venta (TPV) at Levi’s Stores (a través de Infogroup Sistemas) – España
January 1, 1998 - January 1, 1998Instalación y configuración de POS, programación y networking de terminales TPV, y acceso remoto.
IT Support Technician at Winterthur Seguros (a través de Infogroup Sistemas) – Barcelona
January 1, 1998 - January 1, 1998Soporte Help Desk y configuración de redes en entornos Windows.
Workshop Manager / IT Support Technician at DINSA – Barcelona
January 1, 1996 - January 1, 1998Service management y reparación de equipos informáticos para clientes. Trabajo con marcas 3COM, HP, IBM, Epson y clientes corporativos.
Apprentice / IT Technician at Telebucle S.A. – Barcelona
January 1, 1990 - January 1, 1991Instalación y mantenimiento de puestos de trabajo en instituciones bancarias.
Systems Technician / Full Stack Developer / IT Specialist at Fundació Catalana per a la Recerca i la Innovació (FCRI)
January 1, 2001 - PresentDevelopment and maintenance of corporate websites (WordPress, PHP, HTML, Java); administration of Windows/Linux servers, networks, and virtualized environments; IT support and user training; process automation using generative AI, chatbots, and digital workflows; creation and editing of multimedia content.
IT Support Specialist / Help Desk Supervisor at Universitat Politècnica de Catalunya (UPC)
January 1, 1999 - January 1, 2000Incident management for more than 6,000 computer systems; coordination of a team of 9 technicians.
Education
Advanced Vocational Training (FP II) in Industrial Electronics at C.E.P. Monlau
January 1, 1994 - December 31, 1994Advanced Vocational Training (FP II) in Industrial Electronics at C.E.P. Monlau, Barcelona
January 1, 1994 - January 1, 1994Advanced Vocational Training (FP II) in Industrial Electronics at C.E.P. Monlau, Barcelona
January 1, 1994 - January 1, 1994Advanced Vocational Training (FP II) in Industrial Electronics at C.E.P. Monlau, Barcelona
January 1, 1994 - November 10, 2025FP II en Electrónica Industrial at C.E.P. Monlau, Barcelona
January 1, 1994 - January 1, 1994Higher Vocational Training (FP II) in Industrial Electronics at C.E.P. Monlau (Barcelona)
January 11, 2030 - February 23, 2026Qualifications
Chatbot Development (text and voice)
January 1, 2025 - October 2, 2025Automation with Make
January 1, 2025 - October 2, 2025Prompt Engineering
January 1, 2025 - October 2, 2025Generative AI: ChatGPT & Gemini Advanced
January 1, 2025 - October 2, 2025Advanced JAVA
January 1, 2025 - October 2, 2025Python Programming
January 1, 2025 - October 2, 2025Web Content Writing and Editing
January 1, 2025 - October 2, 2025Cybersecurity
January 1, 2025 - October 2, 2025Digital Photography and Business
January 1, 2025 - October 2, 2025Chatbot Development (text and voice)
January 1, 2025 - October 2, 2025Automation with Make
January 1, 2025 - October 2, 2025Prompt Engineering
January 1, 2025 - October 2, 2025Generative AI: ChatGPT & Gemini Advanced
January 1, 2025 - October 2, 2025Advanced JAVA
January 1, 2025 - October 2, 2025Python Programming
January 1, 2025 - October 2, 2025Web Content Writing and Editing
January 1, 2025 - October 2, 2025Digital Marketing: Analytics and Social Media
January 1, 2025 - October 2, 2025Video Editing
January 1, 2022 - October 2, 2025Digital Photography and Business
January 1, 2025 - October 2, 2025Cybersecurity
January 1, 2025 - October 2, 2025Chatbot Development (text and voice)
January 1, 2025 - October 6, 2025Automation with Make
January 1, 2025 - October 6, 2025Prompt Engineering
January 1, 2025 - October 6, 2025Generative AI: ChatGPT & Gemini Advanced
January 1, 2025 - October 6, 2025Advanced JAVA
January 1, 2025 - October 6, 2025Python Programming
January 1, 2025 - October 6, 2025Chatbot Development (text and voice)
January 1, 2025 - November 10, 2025Automation with Make
January 1, 2025 - November 10, 2025Prompt Engineering
January 1, 2025 - November 10, 2025Generative AI: ChatGPT & Gemini Advanced
January 1, 2025 - November 10, 2025Advanced JAVA
January 1, 2025 - November 10, 2025Python Programming
January 1, 2025 - November 10, 2025Web Content Writing and Editing
January 1, 2025 - November 10, 2025Digital Marketing: Analytics and Social Media
January 1, 2025 - November 10, 2025Video Editing
January 1, 2022 - November 10, 2025Digital Photography and Business
January 1, 2025 - November 10, 2025Cybersecurity
January 1, 2025 - November 10, 2025Desarrollo de Chatbots (texto y voz)
January 1, 2025 - December 24, 2025Automatización con Make
January 1, 2025 - December 24, 2025Ingeniería de Prompts
January 1, 2025 - December 24, 2025IA Generativa: ChatGPT & Gemini Avanzado
January 1, 2025 - December 24, 2025JAVA Avanzado
January 1, 2025 - December 24, 2025Python Programming
January 1, 2025 - December 24, 2025Redacción y Edición de Contenidos Web
January 1, 2025 - December 24, 2025Marketing Digital: Análisis y Redes Sociales
January 1, 2025 - December 24, 2025Video Editing
January 1, 2022 - December 24, 2025Fotografía Digital y Empresa
January 1, 2025 - December 24, 2025Ciberseguridad
January 1, 2025 - December 24, 2025Generative AI (IBM)
January 11, 2030 - February 23, 2026Prompt Engineering
January 11, 2030 - February 23, 2026Chatbots
January 11, 2030 - February 23, 2026Make Automation
January 11, 2030 - February 23, 2026Python
January 11, 2030 - February 23, 2026Advanced Java
January 11, 2030 - February 23, 2026Cybersecurity
January 11, 2030 - February 23, 2026Video Editing
January 11, 2030 - February 23, 2026Photography
January 11, 2030 - February 23, 2026Industry Experience
Software & Internet, Education, Professional Services, Healthcare, Retail, Media & Entertainment, Other, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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