Junior System Administrator/Engineer at Al Wefaq Rent A Car (Yellow Transportation Solutions)

Responsible for all server operations including daily health checks, monitoring, and performance optimization. Administer and maintain Nutanix hyperconverged infrastructure (AHV and Prism Central). Monitor and manage Domain Controllers, File Server, Print Server, and Windows Server environments. Oversee ExaGrid storage backup/recovery, Commvault backups, and Microsoft Exchange 2016 mailboxes/policies. Manage Office 365 and Azure services, user identities, mail flow, and licensing. Configure network hardware/software (servers, PCs, switches, access points, routers, storage). Develop and enforce Group Policy Objects via Active Directory; troubleshoot complex system and network issues; implement root-cause solutions. Configure email protocols (POP3/IMAP/MAPI), support IIS/RDS/apps servers and hosted websites; maintain end-user devices; assist with patch management and upgrades.

Technical Support Engineer at Global Technical Service

First technical point of contact for end users, handling inquiries, troubleshooting, and delivering timely solutions. Performed hardware/software diagnostics and troubleshooting; analyzed system issues and implemented fixes. Administered Active Directory including password resets, account unlocks, and access control. Provided onsite support for network infrastructure, printers, interactive screens, and related equipment. Monitored security and performance across networks; managed email/network security, group policies; documented and escalated issues; conducted regular follow-ups and ensured secure, efficient IT environment. Managed Exchange Admin Center tasks, created distribution groups, supported Office 365/Azure, and performed account setup for new users. Maintained and replaced hardware as needed; supported patching, license management, and uptime.

Technical Support Engineer at Al Wefaq Rent A Car (Yellow Transportation Solutions)

Acted as technical point of contact; handled inquiries, troubleshooting, and timely solutions; onsite support for network infrastructure, printers, and interactive displays; monitored network security and assets; configured hardware/software, set up user accounts and onboarding; managed Exchange Admin Center and distribution groups; implemented Group Policy and Active Directory tasks; maintained backups and email security.