Provided live troubleshooting for 200+ network infrastructures, focusing on endpoint communication, wireless solutions, security, and threat management. Administered hardware including Fortigate (D & E series), Juniper SSGs, Cisco ASA/HP routers, and Cisco IP Phones (7000/8000 series). Managed Microsoft Azure and AWS Cloud Services, ensuring seamless cloud integration and monitoring. Executed Moves/Adds/Changes within CUC, CUCM, and UCCX environments and managed tickets via ServiceNow and ZenDesk. Monitored SNMP alarms and active call queues to achieve Elite SLA requirements. Led technical meetings with Fortinet and Cisco.

Operations Manager / Juicer at Dr. Juice

January 1, 2016 - December 31, 2017

Managed daily store operations and staff in the owner’s absence, increasing sales during low-staff periods. Acted as a CBD Sales Representative and nutritional advisor, providing product knowledge to customers. Oversaw IT infrastructure and connectivity issues, and supported expansion planning into Florida and Canadian markets. Represented the brand through fundraisers and social media/content management, plus store renovations.

Lead Cashier at Levi Strauss & Co.

January 1, 2013 - December 31, 2016

Directed customer service operations, including returns, exchanges, and multi-location inventory management. Managed emergency operations during a power outage, handling $80,000 in transactions with manual tools to maintain business continuity. Recognized for visual merchandising precision; folding techniques were adopted as the training standard. Oversaw stock logistics, including unloading, tagging, and virtual inventory auditing.