Available to hire
I am a Learning and Development professional with a track record of designing, developing and delivering innovative digital learning. I partner with subject matter experts to script and storyboard e-learning content, shaping learning journeys and embedding the 70:20:10 model across sectors.
I create multimedia digital learning assets using Articulate Storyline and Rise, WebEx/Teams for virtual ILT, and graphic design tools. I have also explored AI-enabled eLearning with Sanalabs and mentored others to raise in-house eLearning capabilities, delivering at pace across concurrent projects.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Senior Customer Service Officer at GA Life Assurance
January 1, 1991 - December 31, 1998Provided customer service in life assurance, including handling breaches and complaints, referring cases to relevant departments and escalating where necessary; supported underwriting processes and contributed to service delivery improvements.
Customer Service Representative at Privilege Insurance
January 1, 1998 - December 31, 2003Delivered frontline customer service for general insurance policies, handling inquiries and complaints and coordinating with internal teams to resolve issues and maintain service levels.
Underwriting System Advisor at NFU Mutual (York)
January 1, 2003 - December 31, 2006Provided individual system training to staff across the North East, supporting the rollout and adoption of underwriting systems and ensuring staff were trained to required standards.
Customer Liaison Coordinator at NFU Mutual
January 1, 2006 - December 31, 2009Handled breaches and complaints, coordinated with multiple departments to resolve issues and maintain customer service standards.
Learning Technology Specialist at NFU Mutual
January 1, 2009 - December 31, 2018Lead Specialist for NFU Mutual’s virtual instructor-led training programme; ensured smooth transition from face-to-face to blended delivery; scripted and storyboarded e-learning, mentored learning specialists, and quality checked content. Worked with the Learning Management System to design effective interfaces and created podcasts for accessibility.
Learning Consultant at Aspire Learning Consultancy Limited
January 1, 2019 - PresentFounder/Owner providing end-to-end L&OD advisory and contractor-based delivery across sectors; designed and delivered e-learning, mentored staff, and managed multiple concurrent projects.
Storyboard Developer / e-Learning Content Developer at Virtual College
February 1, 2019 - May 1, 2019Created storyboards using PowerPoint templates to match client guidelines with quick turnaround targets; collaborated with PMs to ensure on-time delivery.
Articulate Storyline Project Lead at Marketing Company Client (via Aspire)
April 1, 2019 - April 1, 2019Developed an Articulate Storyline 360 project aligned to client style guidelines; coordinated with Project Manager to incorporate last-minute requests.
Content Developer / eLearning at NPower
May 1, 2019 - November 1, 2019Created digital learning modules in Articulate Storyline 360 to explain new processes for a redesigned customer platform within an Agile project.
eLearning Developer at Spirax Sarco
November 1, 2019 - May 1, 2020Developed quick reference guides and digital content to assist global staff with using a new CRM system.
Van Driver at Distribution Company (Contract during pandemic)
June 1, 2020 - September 1, 2020 roles involved collecting test kits for COVID-19 research and supporting distribution operations during the health crisis.
eLearning Content Developer / Instructional Designer at Training Provider
September 1, 2020 - January 1, 2021Rolled out updates to a range of existing learning modules, converting content to Articulate Rise modules for modern accessibility.
Elearning Specialist at NFU Mutual
September 1, 2020 - April 30, 2022Created digital learning using Articulate Storyline and Rise; mentored current learning specialists; ensured solutions met business needs across General Insurance and Financial Services.
eLearning Designer (Contract) at Virtual College
June 1, 2021 - May 1, 2022Produced Articulate 360 and Rise modules for diverse clients, including MET Police and DVSA; supported cross-sector learning initiatives.
eLearning Content Specialist at NFU Mutual
August 1, 2022 - December 1, 2022Contract to update a range of Learning Modules including Articulate Storyline and Word workbooks; ensured branding and usability aligned with policy standards.
eLearning Template Developer / Trainer at University Hospitals of Leicester NHS Trust
January 1, 2023 - July 1, 2023Led the introduction of an EPR system; created eLearning templates in Articulate Storyline with Vyond segments; collaborated with clinicians for process capture and sign-off; mentored staff to sustain capability.
eLearning Developer (Telephony System) at NFU Mutual
July 1, 2023 - October 1, 2023Developed eLearning modules in Articulate Storyline 360; delivered Face-to-Face training for parts of the new telephony system; supported rollout readiness.
eLearning Developer (Sanalabs) at Polygon
November 1, 2023 - December 1, 2023Created 15 eLearning modules using Sanalabs (AI-enabled) after training with the supplier; delivered across multiple business areas.
Instructional Designer – HR System at Oxford University
March 1, 2024 - June 1, 2025End-to-end instructional design for a new HR system; designed templates in Articulate Storyline with Vyond segments; collaborated with SMEs and stakeholders from concept to sign-off; provided trainer enablement.
Route to Competence Program Lead at NFU Mutual
September 1, 2025 - March 1, 2026Part of a team recreating the Route to Competence programme; created 360-degree walkthroughs and eLearning modules aligned with company branding and values; supported knowledge transfer.
Education
Qualifications
GCSEs (10 subjects)
January 11, 2030 - June 9, 2026Prince2 Foundation
January 1, 2018 - June 9, 2026Certified Online Learning Facilitator (COLF)
January 1, 2012 - June 9, 2026CIPD Level 3 Certificate in Blended Learning
January 1, 2012 - June 9, 2026Certificate of Insurance (CII)
January 1, 2009 - June 9, 2026Industry Experience
Education, Financial Services, Healthcare, Manufacturing, Media & Entertainment, Professional Services, Software & Internet, Government, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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