Vilnius City Housing — website and AI chat assistant

Vilnius City Housing manages municipal housing for Vilnius residents. I designed a design system and built a website where tenants and applicants find information and services quickly on any device, tested against WCAG 2.1 AA.

I also added an AI chat assistant that answers residents in 1-2 seconds from 393 indexed pieces of the organisation’s own content and refuses questions it has no source for, so it never invents answers about housing rules.

Case study: https://www.twine.net/signin