I'm a Webmaster specializing in user-focused WordPress experiences that deliver real results. With 8+ years of webmaster experience and 10+ years in customer service. I specialize in creating secure, accessible, and engaging web experiences that connect people with businesses, nonprofits, and resources; delivering real value through high-quality user experiences. Using my experience understanding user behavior, research and data I use information to create opportunities for improvement and deliver more satisfying and effective website experiences. I have built and managed secure, accessible, and responsive websites across various CMS platforms (WordPress, Wix, Webflow, Granicus, Cablecast, ColdFusion, Adobe Experience Manager) and multiple page builders (Gutenburg, Divi, Elementor, YOOtheme, The7, WPBakery, Enfold, Salient, KingComposer). My expertise in UX design, SEO, and domain management has led to sustainable increases in page load-speed, organic traffic, user engagement, and conversions. Through my work, I have developed a deep understanding of how to create user-friendly digital solutions that meet both business goals and user needs.

Richard Heck

I'm a Webmaster specializing in user-focused WordPress experiences that deliver real results. With 8+ years of webmaster experience and 10+ years in customer service. I specialize in creating secure, accessible, and engaging web experiences that connect people with businesses, nonprofits, and resources; delivering real value through high-quality user experiences. Using my experience understanding user behavior, research and data I use information to create opportunities for improvement and deliver more satisfying and effective website experiences. I have built and managed secure, accessible, and responsive websites across various CMS platforms (WordPress, Wix, Webflow, Granicus, Cablecast, ColdFusion, Adobe Experience Manager) and multiple page builders (Gutenburg, Divi, Elementor, YOOtheme, The7, WPBakery, Enfold, Salient, KingComposer). My expertise in UX design, SEO, and domain management has led to sustainable increases in page load-speed, organic traffic, user engagement, and conversions. Through my work, I have developed a deep understanding of how to create user-friendly digital solutions that meet both business goals and user needs.

Available to hire

I’m a Webmaster specializing in user-focused WordPress experiences that deliver real results.

With 8+ years of webmaster experience and 10+ years in customer service. I specialize in creating secure, accessible, and engaging web experiences that connect people with businesses, nonprofits, and resources; delivering real value through high-quality user experiences. Using my experience understanding user behavior, research and data I use information to create opportunities for improvement and deliver more satisfying and effective website experiences.

I have built and managed secure, accessible, and responsive websites across various CMS platforms (WordPress, Wix, Webflow, Granicus, Cablecast, ColdFusion, Adobe Experience Manager) and multiple page builders (Gutenburg, Divi, Elementor, YOOtheme, The7, WPBakery, Enfold, Salient, KingComposer). My expertise in UX design, SEO, and domain management has led to sustainable increases in page load-speed, organic traffic, user engagement, and conversions. Through my work, I have developed a deep understanding of how to create user-friendly digital solutions that meet both business goals and user needs.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Webmaster at Chreece
February 2, 2025 - Present
+ Manage and lead site design and content on Wix + Site redesign & rebuild with updated branding, enhancing accessibility and user experience
Front-end Developer at dgs Marketing Engineers
November 16, 2024 - February 4, 2025
+ Developed responsive international WordPress and AEM based websites + Provided project guidance for site planning, implementation, and design + Used Javascript, HTML, CSS and PHP to create custom web solution + Crafted responsive, engaging and converting email templates + Collaborated with internal teams and external designers/developers + Ensured brand consistency, web standards, and timelines were met
Wordpress Developer at audiochuck (CrimeJunkie)
August 9, 2024 - January 13, 2025
+ Updated CrimeJunkie episode pages with new designs in WordPress; integrated new design elements for improved branding and UX
Webmaster/IT Manager at Carmel Symphony Orchestra
June 3, 2024 - August 5, 2024
+ Managed WordPress site ensuring functionality and accessibility + Collaborated with the marketing team to design, implement, and update the website driving traffic for sales + Procured and managed the CSO office printer, server, phones, software, email, computers, and other related devices + Cybersecurity and technical support to office staff and board members
Webmaster at City of Carmel Indiana
September 14, 2017 - January 15, 2024
+ Managed and guided collaborative website projects across teams; identified scope and developed strategy within budget and timeline + Updated content and ensured site functionality, accessibility and security 24/7 for multiple websites, on multiple content management systems (Granicus, Webflow, WordPress & Wix) + Designed, created, and implemented custom pages + Optimized site design and performance for desktop and mobile responsiveness providing an efficient user experience + Implemented search engine optimization best practices improving site traffic and conversions

Education

College Credits at Ivy Tech Community College
June 6, 2011 - January 14, 2014
Philosophy & Economics
Byron Fellow at Byron Fellowship Educational Foundation
June 1, 2011 - October 31, 2011
Sustainability & Leadership
High School Diploma at Carmel High School
August 6, 2007 - May 9, 2011
Core 40 diploma & Pre-law courses
Javascript Application Development at Eleven Fifty Academy
June 12, 2017 - August 25, 2017
Full-Stack MEAN & MERN

Qualifications

Google Analytics Certification
January 1, 2024 - December 31, 2025
Google Skillshop
Become a Product Manager
January 1, 2024 - December 31, 2025
Udemy
Generative AI Overview for Project Managers
January 1, 2024 - December 31, 2025
Project Management Institute
Intro to Generative AI
January 1, 2024 - December 31, 2025
Google Cloud
Interpersonal Communication
January 1, 2018 - December 31, 2025
LinkedIn
COPE Director (Leadership & Team-building)
April 1, 2014 - April 1, 2019
Crossroads of America Council, Boy Scouts of America

Industry Experience

Media & Entertainment, Software & Internet, Government, Real Estate & Construction, Computers & Electronics, Non-Profit Organization, Retail, Manufacturing