Organizational Change Manager at SNAP Inc

Led change strategy for SNAP INC system implementation. Designed communication campaigns that revolutionized instructor-led training within the company construct. Conducted change impact assessments and readiness surveys across all departments. Partnered with L&D to restructure training programs affecting all employees and every position. Implemented and restructured employee training and framework to ensure sustained behavior change.

Technical Writer / Instructional Designer at SNAP Inc

Developed educational content for SAROPS (Search and Rescue Operations) training for the United States Coast Guard, enhancing cadet readiness and operational safety. Upload and manage LMS content, ensuring seamless access and compliance with SCORM standards. Collaborate with R&D and SMEs to create precise educational documentation, boosting content accuracy. Draft SOPs for United States Coast Guard safety, optimizing vessel deployment and mitigating water hazards. Managed deadlines and workflow on multiple deliverables with Microsoft Project along with communication with team. Developed and edited video content for SAROPS training using Corel Video Studio and Adobe Premiere Pro. Spearheaded development of comprehensive style guide, establishing consistent brand voice and design principles for future content writers.

Technical Writer / Illustrator at Siemens Healthineers

Coordinated global project documentation for FDA-approved vaccines, ensuring accuracy and compliance. Developed standard operating procedures for medical documentation, integrating healthcare technology for vaccine development and drug testing processes. Authored user manuals with SMEs, improving end-user understanding of pharmaceutical products. Produced comprehensive IFUs for multiple vaccine projects, supporting global health initiatives. Facilitated global release of medical documentation, contributing to successful product launches. Maintained documentation revisions through Documentum database admin status.

Technical Writer / Illustrator at Kuzma Technical Enterprises

Developed SOPs for Aerostat System for the United States Army, enhancing defense operations with precise documentation. Authored detailed manuals for MQ-9 Reaper drone systems, improving user proficiency and safety. Created line drawings for Aerostat system and MQ-9 Reaper drone systems, aiding operators in achieving seamless functionality. Crafted precise standard operating procedures and manuals for radar and weapons systems, ensuring accurate implementation and maintenance protocols. Documented cybersecurity protocols, ensuring robust protection against cyber threats on United States Army computer systems.