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I'm a Technical Support Engineer with 2+ years in B2B SaaS, focused on debugging integrations and building data-driven solutions to meet client needs. I excel at working with high-profile e-commerce brands and communicating clearly with clients using Zendesk to triage and investigate complex issues. In my current role at SearchSpring, I triage frontend bugs across 1,000+ e-commerce sites, coordinate with clients via Zendesk, design internal tools, handle large-scale product catalog data, write Groovy scripts to transform data, and collaborate with cross-functional teams to implement fixes and improvements, all while documenting troubleshooting processes to expand internal knowledge bases.…I'm a Technical Support Engineer with 2+ years in B2B SaaS, focused on debugging integrations and building data-driven solutions to meet client needs. I excel at working with high-profile e-commerce brands and communicating clearly with clients using Zendesk to triage and investigate complex issues. In my current role at SearchSpring, I triage frontend bugs across 1,000+ e-commerce sites, coordinate with clients via Zendesk, design internal tools, handle large-scale product catalog data, write Groovy scripts to transform data, and collaborate with cross-functional teams to implement fixes and improvements, all while documenting troubleshooting processes to expand internal knowledge bases.

Justin Welsh

Full Stack Developer, Web Developer, Front-End Developer, +2

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I'm a Technical Support Engineer with 2+ years in B2B SaaS, focused on debugging integrations and building data-driven solutions to meet client needs. I excel at working with high-profile e-commerce brands and communicating clearly with clients using Zendesk to triage and investigate complex issues. In my current role at SearchSpring, I triage frontend bugs across 1,000+ e-commerce sites, coordinate with clients via Zendesk, design internal tools, handle large-scale product catalog data, write Groovy scripts to transform data, and collaborate with cross-functional teams to implement fixes and improvements, all while documenting troubleshooting processes to expand internal knowledge bases.…I'm a Technical Support Engineer with 2+ years in B2B SaaS, focused on debugging integrations and building data-driven solutions to meet client needs. I excel at working with high-profile e-commerce brands and communicating clearly with clients using Zendesk to triage and investigate complex issues. In my current role at SearchSpring, I triage frontend bugs across 1,000+ e-commerce sites, coordinate with clients via Zendesk, design internal tools, handle large-scale product catalog data, write Groovy scripts to transform data, and collaborate with cross-functional teams to implement fixes and improvements, all while documenting troubleshooting processes to expand internal knowledge bases.

Available to hire

I’m a Technical Support Engineer with 2+ years in B2B SaaS, focused on debugging integrations and building data-driven solutions to meet client needs. I excel at working with high-profile e-commerce brands and communicating clearly with clients using Zendesk to triage and investigate complex issues.

In my current role at SearchSpring, I triage frontend bugs across 1,000+ e-commerce sites, coordinate with clients via Zendesk, design internal tools, handle large-scale product catalog data, write Groovy scripts to transform data, and collaborate with cross-functional teams to implement fixes and improvements, all while documenting troubleshooting processes to expand internal knowledge bases.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Software Engineer – Customer Engineering at SEARCHSPRING

March 1, 2024 - Present

Investigate and triage frontend bugs and configuration issues across a B2B SaaS portfolio of 1,000+ e-commerce sites, including high-profile enterprise brands like Savage x Fenty and Netflix Shop. Coordinate directly with clients via Zendesk to diagnose issues, gather requirements, and implement solutions. Designed and implemented internal tools to streamline workflows and improve team productivity. Worked with large-scale product catalog data, including indexing pipelines, filtering logic, and search configuration to support complex e-commerce use cases. Develop custom Groovy scripts to transform data and enable enhanced product features, ensuring high data integrity within production environments. Collaborated with cross-functional engineering teams to deliver insights/implementation fixes for clients. Document troubleshooting processes to expand internal knowledge bases.

Software Developer at APPDDICTION STUDIO

February 1, 2023 - February 1, 2024

Debugged and optimized API call performance and state management (Redux, Context API), eliminating friction points and modernizing user interfaces for Fintech clients. Refactored legacy components into smaller, reusable modules, improving code scalability and readability while reducing the time required for structural bug identification. Automated quality assurance workflows by integrating Cypress E2E testing into CI/CD pipelines, streamlining the identification of product bugs and patterns.