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Hi, I'm Wessam Mandour, a passionate Content Operations and Product Localization specialist with over 8 years of experience. I've had the opportunity to work with global companies like Amazon and Uber, where I focused on content management, data analysis, and driving growth through effective content strategies. My expertise lies in project planning, technical documentation, and marketplace optimization. I'm always keen on collaborating with cross-functional teams to deliver high-quality content solutions and improve user experience. I enjoy solving problems with data-driven decisions and have a knack for streamlining processes using automation tools. When I’m not working, I love exploring new ways to enhance content accessibility and localization across different markets.…Hi, I'm Wessam Mandour, a passionate Content Operations and Product Localization specialist with over 8 years of experience. I've had the opportunity to work with global companies like Amazon and Uber, where I focused on content management, data analysis, and driving growth through effective content strategies. My expertise lies in project planning, technical documentation, and marketplace optimization. I'm always keen on collaborating with cross-functional teams to deliver high-quality content solutions and improve user experience. I enjoy solving problems with data-driven decisions and have a knack for streamlining processes using automation tools. When I’m not working, I love exploring new ways to enhance content accessibility and localization across different markets.

Wessam Mandour

Copywriter, Assistant Editor, CMS Developer, +5

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Hi, I'm Wessam Mandour, a passionate Content Operations and Product Localization specialist with over 8 years of experience. I've had the opportunity to work with global companies like Amazon and Uber, where I focused on content management, data analysis, and driving growth through effective content strategies. My expertise lies in project planning, technical documentation, and marketplace optimization. I'm always keen on collaborating with cross-functional teams to deliver high-quality content solutions and improve user experience. I enjoy solving problems with data-driven decisions and have a knack for streamlining processes using automation tools. When I’m not working, I love exploring new ways to enhance content accessibility and localization across different markets.…Hi, I'm Wessam Mandour, a passionate Content Operations and Product Localization specialist with over 8 years of experience. I've had the opportunity to work with global companies like Amazon and Uber, where I focused on content management, data analysis, and driving growth through effective content strategies. My expertise lies in project planning, technical documentation, and marketplace optimization. I'm always keen on collaborating with cross-functional teams to deliver high-quality content solutions and improve user experience. I enjoy solving problems with data-driven decisions and have a knack for streamlining processes using automation tools. When I’m not working, I love exploring new ways to enhance content accessibility and localization across different markets.

Available to hire

Hi, I’m Wessam Mandour, a passionate Content Operations and Product Localization specialist with over 8 years of experience. I’ve had the opportunity to work with global companies like Amazon and Uber, where I focused on content management, data analysis, and driving growth through effective content strategies. My expertise lies in project planning, technical documentation, and marketplace optimization.

I’m always keen on collaborating with cross-functional teams to deliver high-quality content solutions and improve user experience. I enjoy solving problems with data-driven decisions and have a knack for streamlining processes using automation tools. When I’m not working, I love exploring new ways to enhance content accessibility and localization across different markets.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Product Growth, Market Specialist at Lawazem

October 1, 2024 - Present

Member of the Lawazem Product Growth Team, contributing to strategies that enhance marketplace offerings and drive business growth. Reviewed and updated over 2,500 product listings in Arabic and English, ensuring accuracy, consistency, and adherence to localization standards. Guided new merchants through onboarding, providing training and ensuring smooth product integration into the marketplace. Conducted quality control audits of the marketplace app in collaboration with product managers, improving user experience. Collaborated with merchandising team to launch 2 new product categories and redesigned product labels for 10+ categories. Optimized product listings for visibility and conversion, boosting sales performance. Developed a product name generator tool that processed over 3,000 products in its first month, standardizing naming conventions. Created SOPs and documentation to streamline merchant onboarding and support sales in account management. Reported directly to the CEO, provi

Content Analyst at Amazon

September 30, 2024 - July 30, 2025

Developed and maintained automation for intake management of Middle East Knowledge Management requests. Implemented continuous improvement projects to enhance content accessibility, localization, and usability. Collaborated with technical and business teams, Public Relations, and Legal to establish company policies. Created and maintained Amazon Help pages to empower customers to find answers to their questions. Developed and maintained concise email templates for Customer Service associates to use in resolving customer inquiries. Created and maintained internal policy and process reference pages to support Customer Service associates. Wrote and published articles to inform Customer Service associates of company policies, news updates, and best practices. Successfully led the launch of prepaid mobile recharge in the Middle East, resulting in 100% effective contact handling. Implemented automation, reducing the Service Level Agreement (SLA) for triaging level 2 and 3 requests to 5 minut

Content Program Specialist at Uber

June 30, 2020 - July 30, 2025

Managed and executed various content operations projects, including translation and localization, standard operating procedures, product and country launches, policy and process updates, and Lean Six Sigma process and quality improvements for rides, eats, and compliance-related projects across EMEA. Utilized SQL to extract, clean and organize data for analysis and reporting. Analyzed and processed data using spreadsheets for data-driven decision making and reporting. Communicated project status and data reports to stakeholders through visualization tools. Created internal saved replies and process documentation, as well as external support content on the internal knowledge base and online help center for various support modalities. Collaborated closely with EMEA product, customer experience, engineering, marketing, quality, site management and growth teams. Co-led EMEA KB review with 100% completion and 0% content defects in top 50 Issue Types. Improved driver satisfaction in SSA throu

Community Operations Specialist at Uber

November 1, 2017 - July 30, 2025

Led content migration and organization into SharePoint, ensuring alignment with company goals and the MECE principle. Managed tasks via Microsoft Planner and utilized AI tools (Gemini Advanced, ChatGPT 4, Fathom AI, Jasper) to streamline content creation and management. Developed communication strategies to boost company visibility. Optimized SharePoint pages for new hires, reducing ramp-up time by 50%. Regularly updated content to improve navigation, cutting time by 50%.