Available to hire
I am a customer-focused professional with experience in live support, moderation, and multilingual communication within regulated and fast-paced environments. I excel at resolving issues via chat and delivering high-quality service to gamers and users.
I am passionate about gaming and helping players have a smooth experience. I enjoy collaborating with cross-functional teams, adapting to changing procedures, and maintaining a calm, friendly demeanor under pressure. I am seeking opportunities in gaming support and moderation where I can apply my communication and problem-solving skills.
Language
Portuguese
Fluent
English
Advanced
Work Experience
Customer Support Analyst at AeC
July 1, 2024 - May 1, 2025Assisted users via chat, followed compliance procedures, resolved issues, and maintained high-quality service.
Education
Qualifications
Industry Experience
Gaming
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