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Hi, I’m Aimee Wanley-Haynes. I’m approachable, confident and customer-focused with extensive experience in hospitality, events and front-of-house environments. I excel at customer care, enquiry handling, sales and content curation, and I’m passionate about public-facing roles across events, marketing, business and tourism with strong attention to detail and excellent communication skills. I thrive in team settings and enjoy driving engagement through creative marketing and events, while delivering high standards of service and efficient operation.…Hi, I’m Aimee Wanley-Haynes. I’m approachable, confident and customer-focused with extensive experience in hospitality, events and front-of-house environments. I excel at customer care, enquiry handling, sales and content curation, and I’m passionate about public-facing roles across events, marketing, business and tourism with strong attention to detail and excellent communication skills. I thrive in team settings and enjoy driving engagement through creative marketing and events, while delivering high standards of service and efficient operation.

Aimee Wanley-Haynes

Content Creator, Social Media Manager, Growth Marketer, +3

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Hi, I’m Aimee Wanley-Haynes. I’m approachable, confident and customer-focused with extensive experience in hospitality, events and front-of-house environments. I excel at customer care, enquiry handling, sales and content curation, and I’m passionate about public-facing roles across events, marketing, business and tourism with strong attention to detail and excellent communication skills. I thrive in team settings and enjoy driving engagement through creative marketing and events, while delivering high standards of service and efficient operation.…Hi, I’m Aimee Wanley-Haynes. I’m approachable, confident and customer-focused with extensive experience in hospitality, events and front-of-house environments. I excel at customer care, enquiry handling, sales and content curation, and I’m passionate about public-facing roles across events, marketing, business and tourism with strong attention to detail and excellent communication skills. I thrive in team settings and enjoy driving engagement through creative marketing and events, while delivering high standards of service and efficient operation.

Available to hire

Hi, I’m Aimee Wanley-Haynes. I’m approachable, confident and customer-focused with extensive experience in hospitality, events and front-of-house environments. I excel at customer care, enquiry handling, sales and content curation, and I’m passionate about public-facing roles across events, marketing, business and tourism with strong attention to detail and excellent communication skills.

I thrive in team settings and enjoy driving engagement through creative marketing and events, while delivering high standards of service and efficient operation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Brand Ambassador at Agency across England

March 1, 2023 - Present

Showcased products for Pepsi, 7Up, Tango, Doritos, Lidl, Diesel, Perfume Shop and Hot Wheels. Represented major brands at national events including Great North Run, Tall Ships and Great Yorkshire Show. Promoted destinations and events for Tee Valley Combined Authority, Smyths Toys, Barbie and Utilla Arena. Set up and managed popups - engaged with the public, answered queries and delivered product samples.

Food & Beverage Manager / InfoPoint at Christmas at Gib side (National Trust)

November 1, 2022 - January 1, 2023

Managed food village and fair ground vendors - supervised setup, vehicle movement and breakdown. Sole responsibility for fair ground tokens sales and finance, logging cash and card payments via PDQ. Senior radio communications across food, beverage and marketplace. Provided customer information and resolved complaints.

Front of House at Story Book Play Area, Pub & Carvery (Greene King)

June 1, 2022 - November 1, 2022

Delivered high standards of customer care, Waitressing and bar service with seasonal menus. Up-sold food, drinks and desserts.

Box Office & Staff Coordinator at Green Green New Castle? (Green King) Box Office

June 1, 2019 - August 1, 2019

Sold merchandise and maintained strong product knowledge. Handled ticket sales and amendments. Worked within a large scale cast and crew of 1,500.

Conference & Banqueting Work Experience at Newcastle United Football Club

May 1, 2019 - Present

Conducted venue tours and discussed packages. Managed customer inquiries and venue negotiations. Liaised with suppliers and internal teams; input data into Spectrix booking system.

Assistant Front of House Manager & Box Office at Northern Lights Newcastle

November 1, 2023 - January 1, 2024

Processed bookings and amendments using See Tickets platform; managed customer enquiries and complaint resolutions; reported sales, footfall and complimentary tickets; conducted on-the-door sales via PDQ terminal; supported front-of-house operations and guest experience.

Front of House & Customer Service at Greene King (Story Book Play Area, Pub & Carvery)

June 1, 2022 - November 1, 2022

Delivered high standards of customer care; resolved customer queries; managed waitlists; supported seasonal menus and promotions.

Food & Beverage Manager / Info Point at National Trust (Christmas at Gibside)

November 1, 2022 - January 1, 2023

Delivered food village operations; supervised setup, vehicle movement and breakdown; managed tokens sale and finances; logged cash and card payments; provided customer information and resolved complaints.

Box Office & Staff Coordinator at Newcastle United Football Club

June 1, 2019 - August 1, 2019

Sold merchandise and maintained stock knowledge; handled ticket sales amendments and customer queries; worked with large-scale cast and crew (~1,500).

Learner Engagement, Marketing & Recruitment at National Beauty Academy

February 1, 2024 - March 1, 2026

Achieved commercial and funding targets; cross-sold and upsold services to customers and businesses; led learner inductions; supported course funding applications; provided ongoing learner support; managed marketing budgets; attended promotional or recruitment events; generated leads and converted enquiries into enrollments/sales; created marketing content and promotional material using Canva; planned and executed Mailchimp campaigns; edited and updated WordPress website.