Available to hire
Hi, I’m Ajeena Sunny, a performance-oriented manufacturing professional with experience in enhancing workflows and resource utilization to hit demanding targets. I’m friendly, punctual, and enthusiastic, always ready to contribute as a reliable team player.
I have hands-on experience in customer service and operational roles, including working at Cineplex and McDonald’s, where I honed my skills in multitasking, communication, and maintaining high standards of cleanliness and customer satisfaction.
Language
English
Fluent
Work Experience
Technical Support Advisor at Concentrix, Niagara Falls, Canada
April 1, 2025 - PresentMaintained comprehensive manual QA documentation, ensuring traceability from business requirements to test cases, especially for SME applications. Created automated test scripts using Selenium WebDriver (Java/Python), TestNG, JUnit, and Cucumber for UI and API test coverage. Developed and executed performance test plans using JMeter and LoadRunner to benchmark application scalability. Conducted root cause analysis for test failures and collaborated with developers and business analysts to resolve issues. Utilized HP ALM, Jira, Zephyr for test management. Provided status reports and dashboards, and actively participated in Agile ceremonies to drive quality-focused improvements.
Senior System Engineer at INFOSYS, Bangalore, India
August 31, 2023 - July 9, 2025Collaborated in cross-functional teams handling end-to-end responsibilities from coding to project deployment. Monitored and modified ASP.NET WebForms, MVC, and Blazor applications, reducing load times by 30%. Developed and maintained RESTful APIs using Node.js and Express with 99.9% uptime. Maintained code stability with automated Selenium, Cucumber, and Java test suites. Optimized database performance via complex SQL and MongoDB schema design. Integrated CI/CD pipelines, resulting in 50% deployment efficiency improvement. Built event-driven APIs optimized for real-time data processing on AWS and Azure. Reduced deployment cycle time by 30% using TeamCity and uDeploy.
System Engineer at INFOSYS, Bangalore, India
January 31, 2022 - July 9, 2025Provided first-line technical support resolving 85% of issues via chat, reducing escalations by 30%. Supported hardware, software, and network issues, improving system efficiency by 40%. Developed responsive web applications using Angular, enhancing UI performance by 30%. Integrated RESTful APIs and managed state with RxJS and NgRx. Created and optimized SQL scripts in MySQL and DB2 for data management and performance improvements. Managed ASP.NET web form updates and reduced backlog by 10%.
Technical Support Advisor at Concentrix, Niagara Falls, Canada
April 1, 2025 - PresentMaintained comprehensive manual QA documentation, ensured traceability from business requirements to test cases, especially for SME applications. Created automated test scripts using Selenium WebDriver (Java/Python), TestNG, JUnit, and Cucumber for UI and API test coverage. Developed and executed performance test plans using JMeter and LoadRunner. Conducted root cause analysis for test failures and collaborated with developers and business analysts to resolve issues. Used HP ALM, Jira, and Zephyr for test management. Provided status reports and dashboards, and participated in Agile ceremonies driving quality-focused discussions.
Senior System Engineer at INFOSYS, Bangalore, India
August 31, 2023 - July 9, 2025Collaborated in a cross-functional team handling end-to-end responsibilities including coding, unit testing, system and UAT testing assistance, and project deployment. Monitored and optimized ASP.NET WebForms, MVC, and Blazor applications improving load times by 30% for 500+ users. Developed and maintained RESTful APIs with Node.js and Express managing over 10,000 daily API requests with 99.9% uptime. Maintained code stability using Selenium, Cucumber, and Java automated tests. Designed SQL queries and MongoDB schemas enhancing database performance. Integrated CI/CD pipelines improving deployment efficiency by 50%. Optimized event-driven APIs and deployment workflows using AWS, Azure, TeamCity, and uDeploy.
System Engineer at INFOSYS, Bangalore, India
January 31, 2022 - July 9, 2025Provided first-line technical support resolving 85% of internal employee issues, reducing escalation rates by 30%. Supported hardware, software, and network-related issues improving system efficiency by 40%. Developed dynamic web applications using Angular (versions X+), enhancing UI by 30%. Integrated RESTful APIs and handled state management using RxJS and NgRx. Created and optimized SQL scripts in MySQL and DB2 for data patching and performance improvement. Managed ASP.NET web form applications reducing backlog by 10%.
Cast Member at Cineplex
April 30, 2025 - July 9, 2025Ensured a clean and comfortable movie experience by efficiently cleaning and preparing theaters between showtimes. Worked as a Cashier handling tills and beverages during show time. Assisted customers with inquiries and resolved issues related to ticketing, movie information, and food orders. Prepared and served concession stand items such as popcorn, nachos, and hot dogs while maintaining food safety and hygiene standards. Collaborated with team members to ensure smooth theater operations and customer satisfaction. Balanced theater cleaning, food preparation, and customer service during peak hours to maintain operational efficiency.
Crew Member at McDonald's
May 31, 2024 - July 9, 2025Efficiently prepared various menu items including burgers, fries, salads, and sandwiches while adhering to strict quality and safety standards. Excelled in a high-volume kitchen setting, consistently meeting or exceeding performance targets for speed, accuracy, and customer satisfaction. Collaborated effectively with kitchen staff to ensure smooth operations and timely order fulfillment, demonstrating flexibility and willingness to assist teammates. Communicated effectively with colleagues and supervisors to coordinate tasks, resolve issues, and maintain a positive work environment, contributing to the team's success.
Education
Post Graduate Diploma at Conestoga College, Kitchener, Canada
September 1, 2023 - December 31, 2024Bachelor of Engineering at Kerala Technological University, Kerala
August 1, 2016 - October 31, 2020Post Graduate Diploma at Conestoga College, Kitchener, Canada
September 1, 2023 - December 31, 2024Bachelor of Engineering at Kerala Technological University, Kerala
August 1, 2016 - October 31, 2020Qualifications
Data Engineering Foundations
March 1, 2025 - March 31, 2025Data Engineering Foundations Coursera
March 1, 2025 - March 31, 2025Smart Serve Certification
February 16, 2025 - February 14, 2030Industry Experience
Software & Internet, Computers & Electronics, Professional Services, Retail, Consumer Goods, Travel & Hospitality, Manufacturing
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