I'm Ana Jixian Ramos Arias, an entrepreneur and results-driven professional with extensive experience in digital marketing, sales, and business administration across international markets. I'm known for leading high-impact campaigns, managing international projects, and optimizing customer experience in Canada and Spain. I'm strategic, adaptable, and skilled in multicultural communication, delivering measurable value to global organizations.…

Ana Jixian Ramos Arias

I'm Ana Jixian Ramos Arias, an entrepreneur and results-driven professional with extensive experience in digital marketing, sales, and business administration across international markets. I'm known for leading high-impact campaigns, managing international projects, and optimizing customer experience in Canada and Spain. I'm strategic, adaptable, and skilled in multicultural communication, delivering measurable value to global organizations.…

Available to hire

I’m Ana Jixian Ramos Arias, an entrepreneur and results-driven professional with extensive experience in digital marketing, sales, and business administration across international markets.

I’m known for leading high-impact campaigns, managing international projects, and optimizing customer experience in Canada and Spain. I’m strategic, adaptable, and skilled in multicultural communication, delivering measurable value to global organizations.

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Skills

Experience Level

Language

English
Fluent
Spanish; Castilian
Fluent
Catalan; Valencian
Advanced

Work Experience

Operator and Sales at Savers Value Village Inc.
August 1, 2025 - October 7, 2025
Optimized inventory and organizational processes, reducing restocking times and improving efficiency. Managed payments, returns, and claims, increasing customer satisfaction. Processed donated merchandise, maximizing classification to boost sales. Achievement: Implemented a system that enhanced the shopping experience in a multicultural environment.
Customer Service and Support Manager at Acciona S.A.
March 1, 2024 - October 7, 2025
Led a team of customer service agents, ensuring high-quality service for international passengers in a high-pressure airport environment. Managed and resolved critical incidents affecting airport internal areas, while serving as a point of reference for complex cases. Implemented service protocols that reduced waiting times and improved passenger satisfaction. Coordinated with airlines and airport authorities to optimize operations and enhance the travel experience.
Customer Service and Support Manager at Acciona S.A. Barcelona Airport
August 1, 2023 - March 1, 2024
Led a team of customer service agents at a high-pressure international airport environment, ensuring high-quality service for international passengers. Managed and resolved critical incidents affecting airport internal areas, serving as a reference for complex cases. Implemented service protocols that reduced waiting times and improved passenger satisfaction. Coordinated with airlines and airport authorities to optimize operations and enhance the travel experience.
Digital Marketing and International Events Manager at MWC Mobile World Congress
May 1, 2023 - October 7, 2025
Coordinated international logistics with suppliers and cross-country teams, ensuring the setup of 150+ booths under tight deadlines. Enhanced the event’s digital strategy (social media, newsletters, engagement campaigns), driving higher online interaction among sponsors and attendees. Supported the production of promotional materials (brochures, corporate videos, graphic assets), boosting brand visibility. Managed VIP schedules for international delegations (investors, diplomats, and executives), delivering seamless and personalized experiences. Oversaw sponsor relations, resolving issues in real time and maintaining high satisfaction levels. Achievement: Attracted 80,000+ attendees from 200 countries, generating international business opportunities and reinforcing MWC’s global reputation.
Digital Marketing and International Events Manager at MWC Mobile World Congress
October 1, 2022 - May 1, 2023
Coordinated international logistics with suppliers and cross-country teams, ensuring successful setup of 150+ booths under tight deadlines. Enhanced the event’s digital strategy (social media, newsletters, engagement campaigns), driving higher online interaction among sponsors and attendees. Supported the production of promotional materials (brochures, corporate videos, graphic assets), boosting brand visibility. Managed VIP schedules for international delegations (investors, diplomats, and executives), delivering seamless and personalized experiences. Oversaw sponsor relations, resolving issues in real time and maintaining high satisfaction levels.
Coordinator of Administration and Internal Business Management at F.S.C.O.E.
July 1, 2022 - October 7, 2025
Coordinated international logistics with suppliers and teams from different countries, ensuring the setup of over 150 booths within tight deadlines. Implemented improvements in the event’s digital strategy (social media, newsletters, and engagement campaigns), achieving increased online interaction from sponsors and attendees. Collaborated in the production of promotional content (brochures, corporate videos, and graphic materials), strengthening the visibility of participating brands. Managed the VIP agenda for international delegations (investors, diplomats, and senior executives), guaranteeing smooth and personalized experiences. Supervised sponsor experience, resolving issues in real time and ensuring a high level of satisfaction.
Coordinator of Administration and Internal Business Management at F.S.C.O.E.
September 1, 2019 - July 1, 2022
Coordinated international logistics with suppliers and teams from different countries, ensuring the setup of over 150 booths within tight deadlines. Implemented improvements in the event’s digital strategy (social media, newsletters, and engagement campaigns), achieving increased online interaction from sponsors and attendees. Collaborated in the production of promotional content (brochures, corporate videos, and graphic materials), strengthening the visibility of participating brands. Managed the VIP agenda for international delegations (investors, diplomats, and senior executives), guaranteeing smooth and personalized experiences. Supervised sponsor experience, resolving issues in real time and ensuring a high level of satisfaction.

Education

Master’s Degree in Business Communications with Service Excellence at ILAC Canada
January 1, 2024 - January 1, 2025
Bachelor’s Degree in International Protocol and Event Management at EIP Spain
January 1, 2019 - January 1, 2023
Vocational Training in Marketing and Business Advertising at Juan Oro Spain
January 1, 2017 - January 1, 2019
Vocational Training in Business Administration and Management at Juan Oro Spain
January 1, 2016 - January 1, 2017
Master’s Degree in Business Communications with Service Excellence at ILAC Canada
January 1, 2024 - January 1, 2025
Bachelor’s Degree in International Protocol and Event Management at EIP Spain
January 1, 2019 - January 1, 2023
Bachelor’s Degree in Digital Marketing and Business Advertising at Juan Oro Spain
January 1, 2017 - January 1, 2019
Diploma in Business Administration and Management at Juan Oro Spain
January 1, 2016 - January 1, 2017
Master’s Degree in Business Communications with Service Excellence at ILAC Canada
January 1, 2024 - January 1, 2025
Bachelor’s Degree in International Protocol and Event Management at Juan Oro Spain
January 1, 2019 - January 1, 2023
Bachelor’s Degree in Digital Marketing and Business Advertising at Juan Oro Spain
January 1, 2017 - January 1, 2019
Diploma in Business Administration and Management at Juan Oro Spain
January 1, 2016 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Retail, Professional Services, Education, Software & Internet, Transportation & Logistics

Skills

Experience Level