I'm a creative, entrepreneurial, and customer-oriented individual with 15+ years of experience in web and software development, technical support, product improvement, and team leadership. I am passionate about building and enhancing WordPress plugins, creating tools to streamline processes, and delivering solutions for both customers and internal teams. I have a deep background in WordPress, HTML, CSS, PHP, and MySQL, with a strong focus on user experience and client success. Colleagues know me for my calm, analytical mindset and my ability to translate customer needs into technical solutions. I value continuous learning, enjoy solving complex problems, and thrive when collaborating to deliver high-quality software. I'm enthusiastic about technology and have a strong affinity for anything digital.

Andras Guseo

I'm a creative, entrepreneurial, and customer-oriented individual with 15+ years of experience in web and software development, technical support, product improvement, and team leadership. I am passionate about building and enhancing WordPress plugins, creating tools to streamline processes, and delivering solutions for both customers and internal teams. I have a deep background in WordPress, HTML, CSS, PHP, and MySQL, with a strong focus on user experience and client success. Colleagues know me for my calm, analytical mindset and my ability to translate customer needs into technical solutions. I value continuous learning, enjoy solving complex problems, and thrive when collaborating to deliver high-quality software. I'm enthusiastic about technology and have a strong affinity for anything digital.

Available to hire

I’m a creative, entrepreneurial, and customer-oriented individual with 15+ years of experience in web and software development, technical support, product improvement, and team leadership. I am passionate about building and enhancing WordPress plugins, creating tools to streamline processes, and delivering solutions for both customers and internal teams. I have a deep background in WordPress, HTML, CSS, PHP, and MySQL, with a strong focus on user experience and client success.

Colleagues know me for my calm, analytical mindset and my ability to translate customer needs into technical solutions. I value continuous learning, enjoy solving complex problems, and thrive when collaborating to deliver high-quality software. I’m enthusiastic about technology and have a strong affinity for anything digital.

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Experience Level

Expert
Expert
Expert
Expert
Expert

Language

Hungarian
Fluent
English
Fluent
German
Fluent
French
Beginner
Slovak
Beginner

Work Experience

Technical Support Engineer / Developer at The Events Calendar (Remote) / Liquid Web LLC
May 1, 2024 - October 1, 2025
Responsibilities: enhance existing and create new internal/public documentation; develop tools to improve support processes; assist the Technical Support Team with resolving tickets; train the team on support processes and plugin features; provide bug fixes and enhancements for our plugin portfolio. Achievements: developed the TEC demo site integration to generate live demo sites tailored to customer needs; developed the WP All Import Add-On for The Events Calendar to support exporting/importing TEC data after a data storage system refresh; contributed to admin UI enhancements to improve UX for customers and the support team.
Support Supervisor & Technical Support Principal at The Events Calendar / Liquid Web LLC
April 1, 2020 - May 1, 2024
Led a new tiered support structure; provided critical input on company strategy and product roadmap in leadership meetings; hired and onboarded 9 support agents.
Support Manager at The Events Calendar / Liquid Web LLC
January 1, 2019 - April 1, 2020
Managed 12-16 support team members; conducted performance reviews; led bi-weekly/monthly team meetings; implemented plans to elevate support quality; recruited and onboarded new agents; handled escalations; flagged trending issues to development.
Customer Support Specialist at The Events Calendar / Liquid Web LLC
April 1, 2016 - December 1, 2018
Provided customer and premium support; performed quality assurance testing on plugins prior to releases; contributed to bug tickets; created tutorials, snippets, and video walkthroughs; maintained plugin documentation.
Web Designer & Developer at FREELANCER (Geneva, Switzerland | Global)
January 1, 2015 - Present
Creative design, development, and ongoing maintenance of websites; UX/UI design; WordPress and plugin support; notable projects include redesign and relaunch of myGermany.com, multilingual shop mamastore.ch, and redesign of icons-images.hu.
Marketing Manager at INFORMATIQUE - MTF SA (Fribourg, Switzerland)
January 1, 2012 - January 1, 2015
Marketing management for IT services; campaigns, brand management, and communications.
Web Designer & Developer at PC-WIZARD – IT Consultancy (Hungary)
January 1, 2008 - January 1, 2012
Web development, IT consultancy, and support services.
Senior Associate Brand Manager on Pantene Hair Care Portfolio at Procter & Gamble Central Europe (Hungary, Croatia, Slovenia, Czech Republic, Slovakia)
January 1, 2005 - January 1, 2007
Senior brand management for Pantene Hair Care portfolio.
Junior Associate Brand Manager on Lenor Fabric Softener at Procter & Gamble Central Europe
January 1, 2003 - January 1, 2005
Junior brand management role.

Education

MSc in Business Information Technologies at University of Debrecen, Hungary
January 11, 2030 - January 1, 2011
MSc in Marketing at University of Pécs, Hungary
September 1, 1997 - June 30, 2003

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Computers & Electronics