Operations Assistant, E-commerce at Watsons Personal Care Phils. (Inc.)

Edit and enhance photos of Beauty and Health products provided by suppliers to ensure high-quality visual presentation in Watsons application and online website. Upload and manage edited product images in the Digital Asset Management (DAM) system. Write and update accurate and engaging product descriptions to support online sales and customer experience. Collaborate with team members by providing assistance and support during peak periods or when workload allows. Maintain efficiency and meet strict deadlines to ensure timely publication of products on the e-commerce platform.

Admin Assistant at Systato

Manage email, calendar, and other communication platforms to prioritize meetings to optimize time and resources. Committed to maintaining confidentiality and exercising discretion when managing sensitive information. Strong organizational skills demonstrated through effective document management, file organization, and task prioritization; experience in data entry and report generation. Resolving technical issues and communicating with customers to solve their system problems and provide administrative support to ensure smooth operation of the office.

Global Coffee Master/Barista Trainer at Starbucks Philippines

Built rapport with new and returning customers to promote company mission and values. Created personalized drinks for more than 200 customers a day by memorizing over 60 menu items and educating customers about coffee products and services. Optimized workflow by maintaining a clean and organized workstation. Provided comprehensive training to new hires on customer service, beverage preparation and equipment maintenance to ensure all trainees understand and adhere to Starbucks standards and policies. Collaborated with 6-8 employees each shift to strategize and exceed company performance metrics. Accurately managed cash flow operations. Defused volatile customer interactions calmly while upholding company policy. Demonstrated advanced knowledge of coffee, including brewing methods, bean sourcing and flavor profiles. Completed Barista Trainer training program and Starbucks Coffee Academy modules such as Coffee Master 100, 200, and 300.

Customer Service Representative – T-Mobile at Teleperformance

Respond to customer inquiries and concerns regarding their account and provide timely and effective resolutions. Handle approximately 30-50 calls per shift and maintain a high level of customer satisfaction while managing a high volume of calls. Educate customers about the services, product, and due balances to enhance their experience and loyalty. Identify opportunities to offer additional products and services that meet customer needs, promoting sales and revenue growth. Use problem-solving skills to address customer complaints and resolve issues efficiently by using the company resources and tools to provide accurate information. Work collaboratively with team members to achieve customer satisfaction goals and share best practices.