I am a seasoned professional with diverse experience in sales operations, customer success, HR management, and administrative roles, known for optimizing processes, enhancing team performance, and fostering strong client relationships. With a proven ability to streamline workflows, drive organizational efficiency, and deliver results, I thrive in dynamic environments requiring strategic planning and cross-functional collaboration. Currently venturing into entrepreneurship, I aim to blend creativity and technology to help individuals preserve cherished memories through customized digital artbooks, reflecting my passion for innovation and meaningful impact.…

Aisyah

PRO

I am a seasoned professional with diverse experience in sales operations, customer success, HR management, and administrative roles, known for optimizing processes, enhancing team performance, and fostering strong client relationships. With a proven ability to streamline workflows, drive organizational efficiency, and deliver results, I thrive in dynamic environments requiring strategic planning and cross-functional collaboration. Currently venturing into entrepreneurship, I aim to blend creativity and technology to help individuals preserve cherished memories through customized digital artbooks, reflecting my passion for innovation and meaningful impact.…

Next availability:
February 1, 2026

I am a seasoned professional with diverse experience in sales operations, customer success, HR management, and administrative roles, known for optimizing processes, enhancing team performance, and fostering strong client relationships. With a proven ability to streamline workflows, drive organizational efficiency, and deliver results, I thrive in dynamic environments requiring strategic planning and cross-functional collaboration.

Currently venturing into entrepreneurship, I aim to blend creativity and technology to help individuals preserve cherished memories through customized digital artbooks, reflecting my passion for innovation and meaningful impact.

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Skills

Experience Level

Language

English
Fluent
Malay
Advanced

Work Experience

Admin Manager at Bandwagon Asia
January 1, 2024 - Present
Managed overall office operations and vendor relations to enhance organizational efficiency and productivity. Assisted senior management by organizing meetings, preparing reports, and managing confidential information with utmost professionalism and discretion. Acted as a liaison between departments to facilitate effective communication and streamline workflows across the organization. Coordinated with external vendors and partners, ensuring timely delivery of services and fostering strong professional relationships. Implemented systems and processes to improve operational efficiency and maintain a well-organized and productive work environment. Provided administrative support to team members, helping them meet deadlines and achieve project goals. Oversaw inventory and procurement of office supplies, ensuring cost efficiency and readiness for all operational needs.
Customer Success Manager at CleverTap, APAC
January 1, 2023 - December 31, 2024
Prioritized and focused on ensuring customers achieve their business outcomes, maintaining a 90% annual retention rate. Drove product adoption to help customers realize value by building success plans. Developed an understanding of customers' businesses, conducted health checks to ensure alignment with goals, and collaborated to develop, launch, and manage marketing campaigns focused on engagement and revenue goals. Maintained expertise on trends and best practices for digital marketing and analytics to provide valuable insights. Provided customers with insights from their data and industry trends to inform strategy. Ensured customers leveraged the full platform functionality to gain maximum value and served as a liaison between customers and internal teams to facilitate communication and problem-solving. Handled customer concerns with confidence, providing reassurance and effective solutions.
Assistant Manager at Ensogo, Singapore
January 1, 2017 - December 31, 2023
E-commerce marketplace operations including merchant onboarding, proactive follow-ups, and retention. Coached sellers on content guidelines and advised on content improvements. Monitored team and seller progress to enhance content quality (images, highlights, descriptions) and addressed issues to find solutions. Coordinated daily operations for content uploads, refunds, delivery complaints, and logistics issues. Worked with sales and other sub-divisions (Finance, IT, Marketing) to support marketplace operations and collaborated with the marketing team to create strategic content and deliverables for clients and the sales team, ensuring marketing campaigns were executed daily.
Sales Operations Manager / Customer Success Manager (Revenue Ops) at Ematic Solutions, APAC
January 1, 2017 - December 31, 2023
Led sales operations by streamlining workflows, managing CRM systems, and driving operational efficiency. Built a communication backbone across the organization, connected with executive teams and country leads to unify processes and foster collaboration across 9 countries and 200+ employees. Aligned Go-to-Market strategies and values to provide a clear and accurate narrative of the revenue pipeline. Administered responsibilities among team members and managed internal processes and platforms. Oversaw a portfolio of over 30 customers in Singapore, fostering cohesive relationships and delivering timely value propositions. Led a team of 6-10 Client Success Managers, collaborating with 8 country leads to drive regional impact. Evaluated and documented SOPs to enable CS reps to gain key insights and focus on opportunities within a high-volume account list. Defined and documented key processes across the organization’s Customer Lifecycle (e.g., account handoff, proactive touch points, cro
Assistant Manager at Ensogo
January 1, 2013 - December 31, 2016
An ecommerce marketplace that deals with products, F&B and services, handling a high volume of requests from merchants and customers, from acquisition, proactive follow ups and retention. 100% seller’s satisfaction. Coaching new sellers on content guidelines and advising on improvisation of contents. Monitoring the progress of team & sellers alike, working to improve the quality of content listed (images/highlights/descriptions) and proactively address problems and find relevant solutions. Following-up on daily operations to ensure smooth process of content uploads, refunds, delivery complaints, logistic issues such as storage. Coordinating and working with sales team to identify 'hot' products in the market and to expand product selection for consumers. Working closely with all sub-divisions of Operation (finance, IT, marketing) for all operations related to Marketplace. Collaborating with the marketing team to create strategic content and deliverables for clients and sales team, en

Education

Diploma in Information Security at Republic Polytechnic
January 11, 2030 - January 22, 2026
Diploma in Information Security at Republic Polytechnic
January 11, 2030 - January 22, 2026
Digital Marketing at Vertical Institute
January 11, 2030 - January 22, 2026

Qualifications

CISM - ISACA CERTIFIED INFORMATION SECURITY MANAGER (SF)
January 11, 2030 - January 22, 2026
Certified Data Protection Officer
January 11, 2030 - January 22, 2026
CISM - ISACA Certified Information Security Manager
January 11, 2030 - January 22, 2026
Certified Data Protection Officer
January 11, 2030 - January 22, 2026

Industry Experience

Software & Internet, Professional Services, Retail, Media & Entertainment, Education

Skills

Experience Level

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