2-paragraph first-person bio, friendly toneResults-driven Social Media Specialist & Digital Marketing Professional with hands-on experience in social media management, content creation, branding, lead generation, and client communication. Skilled in creating engaging content strategies, managing Facebook and Instagram campaigns, handling LinkedIn outreach, and helping businesses grow their online presence through creative and data-driven marketing. Experienced working with brands in beauty, wellness, hospitality, real estate, podcasts, restaurants, and service-based industries. Passionate about building strong brand identities, increasing engagement, and turning ideas into results. Highly adaptable, organized, and proactive professional with experience managing multiple clients and projects in fast-paced environments. Strong background in customer communication, virtual assistance, appointment setting, and digital operations. Known for being creative, detail-oriented, and easy to work with while consistently delivering high-quality work. Eager to continue growing in the digital marketing industry and contribute value to a company through creativity, strategy, and strong work ethic.

Grace Emilie Basilio

2-paragraph first-person bio, friendly toneResults-driven Social Media Specialist & Digital Marketing Professional with hands-on experience in social media management, content creation, branding, lead generation, and client communication. Skilled in creating engaging content strategies, managing Facebook and Instagram campaigns, handling LinkedIn outreach, and helping businesses grow their online presence through creative and data-driven marketing. Experienced working with brands in beauty, wellness, hospitality, real estate, podcasts, restaurants, and service-based industries. Passionate about building strong brand identities, increasing engagement, and turning ideas into results. Highly adaptable, organized, and proactive professional with experience managing multiple clients and projects in fast-paced environments. Strong background in customer communication, virtual assistance, appointment setting, and digital operations. Known for being creative, detail-oriented, and easy to work with while consistently delivering high-quality work. Eager to continue growing in the digital marketing industry and contribute value to a company through creativity, strategy, and strong work ethic.

Available to hire

2-paragraph first-person bio, friendly toneResults-driven Social Media Specialist & Digital Marketing Professional with hands-on experience in social media management, content creation, branding, lead generation, and client communication. Skilled in creating engaging content strategies, managing Facebook and Instagram campaigns, handling LinkedIn outreach, and helping businesses grow their online presence through creative and data-driven marketing. Experienced working with brands in beauty, wellness, hospitality, real estate, podcasts, restaurants, and service-based industries. Passionate about building strong brand identities, increasing engagement, and turning ideas into results.

Highly adaptable, organized, and proactive professional with experience managing multiple clients and projects in fast-paced environments. Strong background in customer communication, virtual assistance, appointment setting, and digital operations. Known for being creative, detail-oriented, and easy to work with while consistently delivering high-quality work. Eager to continue growing in the digital marketing industry and contribute value to a company through creativity, strategy, and strong work ethic.

See more

Language

English
Advanced

Work Experience

Escalation Support at TRG Philippines
March 1, 2008 - November 1, 2009
Handled customer escalations and provided escalation resolution support.
Customer Service at Citigroup
June 1, 2006 - November 1, 2006
Delivered customer service and support across multiple channels.
Upsell at IT MKTG
November 1, 2006 - November 1, 2007
Engaged customers to upsell and drive additional product adoption.
Customer Support at SiteL
November 1, 2009 - May 1, 2011
Provided customer support and helped resolve client issues.
Team Manager at SITE L
March 1, 2015 - November 1, 2017
Led four high-performance teams; supervised onboarding, client relationships, and project delivery.
Team Manager at CGEB
March 1, 2019 - November 1, 2023
Directed teams; pioneered incentive programs such as a Virgin Media sales incentive; drove employee motivation initiatives.
Project Manager / Country Manager at SITE L
March 1, 2024 - September 30, 2024
Onboarded clients, managed accounts, authored social media content, and led project execution; fostered strong client relationships.

Education

Bachelor of Arts in English at Ateneo de Naga University
January 1, 2002 - January 1, 2006

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Education