Head of Operations and Post Production · Core Agency, LondonJan 2025 – Jul 2026 · 1 yr 7 mos
Managed project timelines and internal capacity (including bringing in wider freelance support when needed) to ensure delivery on schedule and within budget, while protecting quality. Initiated morning stand-up calls across teams to balance workload. Led the implementation of productive.io to track projects, capacity, and finances across the agency. Created standardized quoting and briefing documents and templates for pitches, including links to the best work and portfolio materials for internal studio showcases, improving pitch usability. Communicated with teams and upper management to identify and resolve pain points and keep workflows smooth. Partnered with clients across the project lifecycle—helping shape creative briefs, collecting feedback, and ensuring final deliverables meet client needs. Involved in hiring full-time staff and freelancers, and purchasing equipment by listening to team feedback and allocating budgets to where they were most needed. Delivered high-quality digi