When it comes to finding the perfect freelancer for your project, Twine’s Customer Success team is there to help every step of the way. In this article, Customer Success Executive Enrika Lasukaite gives an overview of everything that goes into Twine’s vetting process:
How Does Twine Vet Freelancers?
The freelancer vetting process is such an important part of our customer’s journey.
Whilst we are extremely proud of the quality of the freelancers on Twine, it’s a continuous process from everyone here at Twine to ensure that our customers find the high-quality freelancers they deserve!
Firstly, the freelancers must fill in a detailed portfolio to be able to pitch on jobs. Every freelancer that signs up to Twine must complete certain steps to establish themselves on the platform and brush up their portfolio before they submit a pitch.
Every pitch submitted by a freelancer gets manually reviewed by Twine’s Customer Success team to ensure it contains all the relevant information that the client needs!
If the pitch is lacking key information, we’ll get back to the freelancer and give them detailed feedback on how they can improve.
What Kind Of Things Do You Have To Consider When Vetting Freelancers?
It really depends on the job brief. Just like the portfolios, the job brief needs to be quite informative to allow freelancers to construct a great offer and explain how they can help with a project. The more detailed the brief is, the more likely it is to receive relevant pitches from freelancers.
I would say that the core things are:
- Has the freelancer read and understood the job brief? Usually, this would be indicated by any references they make, how they plan on delivering the project and any previous experience they’ve mentioned.
- Are there any examples on their portfolio or within the pitch that would be useful to the client?
- Is the pitch professional in terms of the language, grammar and tone used?
There are also some more specific details I look into when vetting pitches. For example; is the freelancer based in the right time zone/location? Is the pitch personalized? Does the freelancer have the level of experience required to go above and beyond for the client?
What’s A Typical Day Like Working At Twine?
It’s a cliché, but no day is ever the same at Twine!
The platform improves and changes constantly. When I think about it, I’ve been with Twine for a relatively short period of time. However, in that short period of time, our team has grown significantly and the platform has changed a lot. I’ve also been lucky enough to work on a really wide variety of projects; both big and small.
This requires a lot of communication from everyone here at Twine, so we start our days with a team meeting. From a Customer Success perspective, we receive a new job brief every day, different client requirements and a variety of support requests. It’s certainly never boring!
I must mention the fact that I’m able to speak to a huge variety of people from all over the world! In a typical day, I might speak to a freelancer in Kenya, followed by a creative director in Singapore, followed by an events producer in the USA.
What’s The Best Project You’ve Helped Find Freelancers For?
I’ve recently searched for a podcast producer for a media agency in Los Angeles – that was really interesting! I also helped one of our partners hire a Social Media Manager.
Currently, I’m working with a language school who are looking for bilingual actors. There isn’t one particular project that stands out – I like the variety!
What’s The Best Thing About Your Job?
I have recently said on my LinkedIn that a huge perk of my role is being able to view the work of so many creative freelancers. It’s like attending an art gallery!
Understanding how some of these projects come together (such as a detailed animation or illustration) has certainly given me a newfound admiration for creative freelancers.
Secondly, the fact that I can use my background in recruitment and HR to source candidates, participate in the hiring process and better-understand how our clients and freelancers work together is personally extremely important. I really enjoy the diversity of our customers, our freelancers and our team!
And finally, Twine takes a can-do attitude to anything and everything we work on, so the fact that everyone from the team can contribute towards improving the platform is encouraging.
Now that you know what goes into each and every hire made through Twine, why not post up a job?