I am a qualified IT Support Specialist with hands-on experience in web development, networking, and database management, complemented by work in inventory and sales management, e-commerce support, and marketing assistance. I bring a mature, responsible approach to every assignment and strive for excellence, effectiveness, and teamwork. I am eager to leverage my technical skills to contribute to a dynamic organization and grow within a collaborative environment. I am a dedicated, organized, and detail-oriented professional who values continuous learning and practical problem-solving. I enjoy translating complex requirements into user-friendly ICT solutions, supporting end-users, and documenting processes clearly to ensure team effectiveness and smooth operations.…

BOURNE MWATATI LONGA

I am a qualified IT Support Specialist with hands-on experience in web development, networking, and database management, complemented by work in inventory and sales management, e-commerce support, and marketing assistance. I bring a mature, responsible approach to every assignment and strive for excellence, effectiveness, and teamwork. I am eager to leverage my technical skills to contribute to a dynamic organization and grow within a collaborative environment. I am a dedicated, organized, and detail-oriented professional who values continuous learning and practical problem-solving. I enjoy translating complex requirements into user-friendly ICT solutions, supporting end-users, and documenting processes clearly to ensure team effectiveness and smooth operations.…

Available to hire

I am a qualified IT Support Specialist with hands-on experience in web development, networking, and database management, complemented by work in inventory and sales management, e-commerce support, and marketing assistance. I bring a mature, responsible approach to every assignment and strive for excellence, effectiveness, and teamwork. I am eager to leverage my technical skills to contribute to a dynamic organization and grow within a collaborative environment.

I am a dedicated, organized, and detail-oriented professional who values continuous learning and practical problem-solving. I enjoy translating complex requirements into user-friendly ICT solutions, supporting end-users, and documenting processes clearly to ensure team effectiveness and smooth operations.

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Skills

Experience Level

3D Design
Expert
Beats
Expert
Business Card
Expert
Mix
Expert
Master
Expert
Logo
Expert
Google Drive
Expert
Instrumental
Expert
Python
Expert
HTML5
Expert
CSS
Expert
JavaScript
Expert
WordPress
Expert
PHP
Expert
MySQL
Expert
Adobe Photoshop
Expert
Adobe Illustrator
Expert
GitHub
Expert
Figma
Expert
MongoDB
Expert
Django
Expert
PostgreSQL
Expert
GIMP
Intermediate
Docker
Intermediate
AngularJS
Intermediate
SQLite
Intermediate
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Language

English
Fluent
Swahili
Fluent

Work Experience

ICT Intern at Kenya Maritime Authority
January 1, 2025 - December 1, 2025
Provided end-user technical support, including troubleshooting hardware, software, printers, and network connectivity issues. Set up and configured workstations, joined PCs to domain networks, and installed operating systems with proper licensing. Played a key role in developing an Asset Management System with QR code generation to enhance asset tracking and inventory management. Collaborated to integrate a laser engraving machine for marking all assets with QR codes for durability, accuracy, and long-term efficiency in asset identification. Installed, maintained, and upgraded hardware and software for office systems to ensure smooth daily operations. Attended and implemented insights from Cyber Security Awareness training to maintain secure IT practices. Managed network infrastructure, including Ethernet port configurations and Cisco switch setup for optimal connectivity. Administered and monitored LAN setups and virtual meeting environments (Zoom, MS Teams), ensuring seamless executi
IT Attache at CHEAPSTORE
July 1, 2023 - September 1, 2023
Procured IT software and hardware; collaborated with other departments to identify IT needs and ensure proper installation. Managed website and e-commerce platforms (Kilimall, Jumia, Jiji) to ensure up-to-date, user-friendly, and secure online experiences. Implemented data security protocols (firewalls, antivirus, encryption) and performed regular data backup and recovery planning. Maintained and updated network and computer systems for security and efficiency. Contributed to innovation and technology integration to improve operational efficiency and customer service. Also contributed to inventory and sales management, and marketing activities, including creating ads and promotions on social media.
KIEMS Kit Clerk at Independent Electoral and Boundaries Commission (IEBC)
August 9, 2022 - Present
Set up and configured the KIEMS kit; verified biometric voter registration and verification components. Provided technical support to voters and polling staff for KIEMS-related issues, including connectivity and device malfunctions. Ensured the security and integrity of voter data captured by the KIEMS kit and implemented measures to prevent data manipulation or unauthorized access.

Education

Bachelor of Business Information Technology at Zetech University
January 1, 2020 - January 1, 2023
Kenya Certificate of Secondary Education (KCSE) - Grade B- at Dr. Aggrey High School
January 1, 2016 - January 1, 2019
Kenya Certificate of Primary Education (KCPE) at Nguraru Primary School
January 1, 2008 - January 1, 2015

Qualifications

Online IQ Training and Tests
January 1, 2024 - December 31, 2024
Independent Electoral and Boundaries Commission Clerk training
January 1, 2022 - December 31, 2022
Computer Training
January 1, 2020 - December 31, 2020
Kenya Music Festivals finals in Nyeri
January 1, 2018 - December 31, 2018

Industry Experience

Computers & Electronics, Non-Profit Organization, Media & Entertainment, Software & Internet, Government, Professional Services