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I am a dedicated marketing and tourism professional with experience spanning digital marketing, customer service, and logistics. I have contributed to database management, email marketing automation, and client relations, always aiming to enhance communication and operational efficiency. My background combines practical experience in retail, warehouse operations, and travel agency services with ongoing education in marketing and programming. I'm fluent in multiple languages and adept at various software tools, striving to grow my skills and impact in the marketing and tourism sectors.…I am a dedicated marketing and tourism professional with experience spanning digital marketing, customer service, and logistics. I have contributed to database management, email marketing automation, and client relations, always aiming to enhance communication and operational efficiency. My background combines practical experience in retail, warehouse operations, and travel agency services with ongoing education in marketing and programming. I'm fluent in multiple languages and adept at various software tools, striving to grow my skills and impact in the marketing and tourism sectors.

Catarina Ferreira

Marketing Strategist, Marketing Analyst, Content Producer

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I am a dedicated marketing and tourism professional with experience spanning digital marketing, customer service, and logistics. I have contributed to database management, email marketing automation, and client relations, always aiming to enhance communication and operational efficiency. My background combines practical experience in retail, warehouse operations, and travel agency services with ongoing education in marketing and programming. I'm fluent in multiple languages and adept at various software tools, striving to grow my skills and impact in the marketing and tourism sectors.…I am a dedicated marketing and tourism professional with experience spanning digital marketing, customer service, and logistics. I have contributed to database management, email marketing automation, and client relations, always aiming to enhance communication and operational efficiency. My background combines practical experience in retail, warehouse operations, and travel agency services with ongoing education in marketing and programming. I'm fluent in multiple languages and adept at various software tools, striving to grow my skills and impact in the marketing and tourism sectors.

Available to hire

I am a dedicated marketing and tourism professional with experience spanning digital marketing, customer service, and logistics. I have contributed to database management, email marketing automation, and client relations, always aiming to enhance communication and operational efficiency.

My background combines practical experience in retail, warehouse operations, and travel agency services with ongoing education in marketing and programming. I’m fluent in multiple languages and adept at various software tools, striving to grow my skills and impact in the marketing and tourism sectors.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Advanced

German

Beginner

Work Experience

Marketing Internship at Roca Portugal

July 1, 2025 - August 16, 2025

Performed database cleaning, updating, and segmentation to improve marketing efforts. Created and optimized newsletters using MailChimp and SAP Emarsys, analyzing performance metrics and implementing improvements. Automated personalized email sending with attachments via VBA in Excel. Collaborated in reviewing and enhancing digital content and communication materials.

Cashier Operator (part-time) at Intermarché

June 1, 2024 - August 16, 2025

Handled checkout operations including payments, refunds, and resolving complaints. Trained new checkout staff on store procedures and customer service standards, ensuring smooth and efficient customer interactions.

Warehouse Operator and Associate at PcDiga

October 1, 2022 - August 16, 2025

Managed warehouse logistics including receiving, organizing, shipping, and inventory counting. Utilized SAP system to manage stock entries, invoice inputs, and order dispatch, ensuring accurate and timely inventory control.

Travel Agent at El Corte Inglés, Travel Agency

June 1, 2020 - August 16, 2025

Sold travel packages by assisting clients in selecting destinations, activities, and necessary documentation such as visas. Addressed and resolved issues related to trips by coordinating with operators, suppliers, and clients. Managed unexpected changes, complaints, and sensitive situations with empathy and efficiency.

Travel Agent at GeoStar, Travel Agency (Airport Travel Services)

July 1, 2019 - August 16, 2025

Booked flights, accommodations, transfers, and visas, providing information on travel regulations and policies. Coordinated with airport staff to handle travel disruptions including delays and cancellations. Managed multiple tasks in a fast-paced, high-pressure environment.

Internship at Hotel Villa Batalha, Batalha, Portugal

January 1, 2015 - August 16, 2025

Worked in housekeeping, reception, and restaurant service, gaining diverse experience in hotel operations and customer service.