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Hi, I’m Anthony Jones—a software engineer and technical support professional with 5+ years of experience supporting enterprise IT systems in high-availability, 24/7 production environments. I troubleshoot software, hardware, and network issues, manage incident response, perform root cause analysis, and help ensure operational continuity in financial services and fintech environments. I’ve built and supported enterprise applications and infrastructure, and I’ve contributed to fintech initiatives through front-end and back-end development, system reliability, and data-driven process improvements. I enjoy turning complex problems into scalable solutions and collaborating across teams.…Hi, I’m Anthony Jones—a software engineer and technical support professional with 5+ years of experience supporting enterprise IT systems in high-availability, 24/7 production environments. I troubleshoot software, hardware, and network issues, manage incident response, perform root cause analysis, and help ensure operational continuity in financial services and fintech environments. I’ve built and supported enterprise applications and infrastructure, and I’ve contributed to fintech initiatives through front-end and back-end development, system reliability, and data-driven process improvements. I enjoy turning complex problems into scalable solutions and collaborating across teams.

Anthony Jones

Full Stack Developer, Web Developer, App Developer, +4

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Hi, I’m Anthony Jones—a software engineer and technical support professional with 5+ years of experience supporting enterprise IT systems in high-availability, 24/7 production environments. I troubleshoot software, hardware, and network issues, manage incident response, perform root cause analysis, and help ensure operational continuity in financial services and fintech environments. I’ve built and supported enterprise applications and infrastructure, and I’ve contributed to fintech initiatives through front-end and back-end development, system reliability, and data-driven process improvements. I enjoy turning complex problems into scalable solutions and collaborating across teams.…Hi, I’m Anthony Jones—a software engineer and technical support professional with 5+ years of experience supporting enterprise IT systems in high-availability, 24/7 production environments. I troubleshoot software, hardware, and network issues, manage incident response, perform root cause analysis, and help ensure operational continuity in financial services and fintech environments. I’ve built and supported enterprise applications and infrastructure, and I’ve contributed to fintech initiatives through front-end and back-end development, system reliability, and data-driven process improvements. I enjoy turning complex problems into scalable solutions and collaborating across teams.

Available to hire

Hi, I’m Anthony Jones—a software engineer and technical support professional with 5+ years of experience supporting enterprise IT systems in high-availability, 24/7 production environments. I troubleshoot software, hardware, and network issues, manage incident response, perform root cause analysis, and help ensure operational continuity in financial services and fintech environments.

I’ve built and supported enterprise applications and infrastructure, and I’ve contributed to fintech initiatives through front-end and back-end development, system reliability, and data-driven process improvements. I enjoy turning complex problems into scalable solutions and collaborating across teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Analyst at Four Seasons Hotels & Resorts

January 1, 2023 - Present

Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals, including software installations, configurations, and upgrades. Onboard/offboard staff using Workday & ADP/Time Card auditing. Create, modify, and disable user accounts in Active Directory, Office 365, and other enterprise systems following security policies. Manage 120+ technical support tickets daily with a 90% SLA. Achieved a 91% customer satisfaction rate and reduced average ticket resolution time by 45 seconds through targeted troubleshooting techniques. Implement OS patches, antivirus, and security updates; monitor system performance and assist in incident response and vulnerability remediation. Set up 45+ workstations for new hires and maintain inventory tracking to reduce stock discrepancies by 90%. Collaborate with system administrators, network engineers, and security teams to ensure continuous IT operations.

Freelance Software Engineer at Collective Conscience, Inc

January 1, 2023 - Present

Design, develop, test, debug, maintain and implement operating systems and system components, software tools and utilities. Front-end and back-end development, database creation, and API integration. Write clean, maintainable code in Java, C#, Python, and JavaScript; implement CI/CD pipelines and application deployments; document designs and system records. Ensure data security, regulatory compliance, and post-release monitoring. Collaborate with product managers, UX/UI designers, QA engineers, and other developers to deliver aligned solutions.

Closer III / Technical Compliance Officer at Doma Holdings

January 1, 2021 - December 31, 2022

Leverage financial systems and data analysis to evaluate financial performance and guide investment decisions, budgeting, and strategy. Handle onboarding/offboarding (Workday & ADP), perform 220+ employee support, and resolve 71% of issues within 24 hours. Manage configuration and maintenance of workstations and inventory systems, improving lifecycle monitoring and reducing discrepancies. Provide insights to improve processes and technology governance; coordinate with IT and compliance teams to ensure security and regulatory alignment.

Closer III at Academy Mortgage Corporation

January 1, 2020 - December 31, 2021

Responsible for regulatory compliance related to TRID, RESPA/TILA, Reg Z, and related mortgage processes. Oversaw funding and disbursement workflows, prepared closing instructions and documents, reconciled HUD-1/LE/CD/SS, and coordinated with Title/Escrow and funding teams to meet UW and investor requirements.

Post Closing Specialist at Stewart Title

January 1, 2018 - December 31, 2020

Monitored loan processing for residential/commercial real estate, performed hands-on mortgage processing and closing, and ensured recordable documents met state and county requirements to avoid mortgage rejects. Performed data analyses of recording defects to drive quality improvements and supported related accounting functions.

Closing Manager / DE Underwriting at ACT MORTGAGE CAPITAL

January 1, 2017 - December 31, 2018

Underwrote and conditioned loans according to lender requirements and credit quality. Managed underwriting authority, trained staff, and supported the creation and maintenance of consolidated financial reports.Gained experience across manual and automated underwriting across multiple loan types.

Technical Support Analyst at Four Seasons Hotels/Resorts

January 1, 2023 - Present

Provide first- and second-level support for desktops, laptops, mobile devices, and peripherals, including software installations, configurations, and upgrades across Active Directory, Office 365, Windows, and other enterprise systems. Manage user accounts and access in line with security policies; troubleshoot software, hardware, and network issues; handle incident management and escalation. Key achievement: designed a remote troubleshooting guide that reduced on-site visits by 68%, saving clients time and resources.

Closing Manager at ACT MORTGAGE CAPITAL

January 1, 2017 - December 31, 2018

Led closing operations, oversaw closing packages, and ensured compliance with investor requirements; supervised staff and improved workflow efficiencies.