I'm a motivated and adaptable professional with strong experience in field engineering, printer repair, IT support, and customer service. I thrive in fast-paced environments, troubleshooting hardware, networking, and electrical systems to deliver high-quality service and user-friendly solutions. I'm seeking continued growth in technical or development roles where I can combine hands-on field expertise with software and product design skills to help clients succeed and teams thrive.

William Degard

I'm a motivated and adaptable professional with strong experience in field engineering, printer repair, IT support, and customer service. I thrive in fast-paced environments, troubleshooting hardware, networking, and electrical systems to deliver high-quality service and user-friendly solutions. I'm seeking continued growth in technical or development roles where I can combine hands-on field expertise with software and product design skills to help clients succeed and teams thrive.

Available to hire

I’m a motivated and adaptable professional with strong experience in field engineering, printer repair, IT support, and customer service. I thrive in fast-paced environments, troubleshooting hardware, networking, and electrical systems to deliver high-quality service and user-friendly solutions.

I’m seeking continued growth in technical or development roles where I can combine hands-on field expertise with software and product design skills to help clients succeed and teams thrive.

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Experience Level

Expert
Expert
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Field Service Technician II at NCR Corporation
January 1, 2018 - December 1, 2021
Repair ATMs, POS systems, and server hardware. Provided on-site hardware troubleshooting. Performed preventive and reactive maintenance. Conducted root cause analysis.
Customer Care Specialist at Verizon Wireless
August 1, 2017 - June 1, 2019
Handle billing and account inquiries. Troubleshoot service-related issues. Maintained high customer satisfaction metrics.

Education

High School Diploma at Vail Academy and High School
January 11, 2030 - February 26, 2026
Associate Degree in Applied Science at Pima Community College
September 1, 2013 - May 1, 2017

Qualifications

Driver's License
January 11, 2030 - February 26, 2026
Lexmark Printer Service
January 11, 2030 - February 26, 2026
HP Printer Service
January 11, 2030 - February 26, 2026

Industry Experience

Software & Internet, Telecommunications, Professional Services, Manufacturing, Other