Available to hire
I am Divya Ghodke, a System Engineer/Technical Support Engineer with around 1.5 years of experience in startups, product development, and service-based organizations. I hold a Bachelor of Technology in Computer Science and a Master of Science in Information Systems with Computing from Dublin Business School, Ireland.
I am a cross-functional team player with hands-on experience in client-facing roles and escalation coordination to achieve service reliability. I have worked in mission-critical, multi-tier production environments, performing alerts/log analysis, website performance tuning with APM tools, and securing application infrastructure on Linux servers in the cloud, including WAF and SaaS operations for e-commerce products.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Work Experience
Systems Engineer at Softvyom Consulting Services, Indore, India
November 1, 2021 - December 31, 2022Designed and edited 50+ visual assets including dashboards and reports using Tableau and Canva, improving user engagement by 20% for client-facing applications. Created user-focused digital content incorporating stakeholder feedback to ensure clarity, visual quality, and alignment with business objectives. Collaborated with cross-functional teams to deliver customized workflows and visual solutions, enhancing client satisfaction by 15%. Streamlined content creation processes with Python scripts, reducing delivery time for visual reports by 25%. Managed multiple client projects in Jira, meeting 100% of deadlines. Developed training materials with visual aids for over 50 users to improve digital tool adoption. Supported platform upgrades ensuring seamless integration and high visual quality for web and mobile applications.
Systems Engineer at Softvyom Consulting Services
December 31, 2022 - September 22, 2025Responsible for production support and technical operations in Linux-based environments, DNS and AWS resource management, and Datadog monitoring. Worked on troubleshooting network and application issues (HTTP/S, SSL/TLS, SSH), performed diagnostics with CLI tools, created dashboards and alerts, and coordinated on-call incident responses with cross-functional teams. Automated reporting and outage notifications by integrating Slack with Jira and Datadog, and contributed to ticketing workflows to meet SLAs.
Systems Engineer at Softvyom Consulting Services
December 31, 2022 - September 22, 2025System Engineering and Production Support role in mission-critical, multi-tier architecture environments. Responsibilities included DNS management, Linux server maintenance and troubleshooting, web services integration (JSON, YAML, JavaScript, SOAP, REST API, SSO/MFA), Registering/de-registering servers in AWS target groups behind ELB, and incident coordination. Built and maintained Datadog dashboards, configured alerts, and contributed to on-call support. Engaged in performance tuning, security hardening, and cross-team collaboration to restore service availability while meeting KPIs.
Systems Engineer at Softvyom Consulting Services
December 31, 2022 - September 29, 2025Provided production support for mission-critical, multi-tier architectures. Configured DNS records, managed Linux servers (RHEL/Debian), and integrated web services (JSON, YAML, REST API). Registered servers in AWS target groups behind an ELB, monitored systems with Datadog, and analyzed alerts/logs to ensure service reliability. Performed performance tuning of websites using APM tools, and secured application infrastructure on Linux with cloud-based security measures. Handled incident response, on-call rotations, and cross-team escalation coordination, including third-party vendors, to meet SLAs. Automated reporting and outage notifications by integrating Slack with Jira and Datadog, and wrote Python/Bash scripts to automate repetitive tasks.
Education
Bachelor of Technology at RGPV University
January 1, 2018 - December 31, 2022Master of Science (Information Systems with Computing) at Dublin Business School (DBS)
January 1, 2023 - January 1, 2024Bachelor of Technology (Computer Science) at RGPV University
January 1, 2018 - January 1, 2022Master of Science (Information Systems with Computing) at Dublin Business School
January 1, 2023 - December 31, 2024Bachelor of Technology (Computer Science) at RGPV University
January 1, 2018 - December 31, 2022Master of Science in Information Systems with Computing at Dublin Business School (DBS), Ireland
January 1, 2023 - January 1, 2024Bachelor of Technology in Computer Science at RGPV University
January 1, 2018 - January 1, 2022Qualifications
Google Cloud Data Analytics Professional Certificate
June 1, 2023 - June 30, 2023Certified Business Analysis Professional (CBAP)
March 1, 2023 - March 31, 2023Career Essentials in Data Analysis (Microsoft)
January 1, 2023 - January 31, 2023Google Cloud Data Analytics Professional Certificate
January 11, 2030 - September 22, 2025Career Essentials in Data Analysis
January 11, 2030 - September 22, 2025Certified Business Analysis Professional (CBAP)
January 11, 2030 - September 22, 2025Google Cloud Data Analytics Professional Certificate
January 11, 2030 - September 22, 2025Career Essentials in Data Analysis - Microsoft
January 11, 2030 - September 22, 2025Certified Business Analysis Professional (CBAP)
January 11, 2030 - September 22, 2025Google Cloud Data Analytics Professional Certificate
January 11, 2030 - September 29, 2025Career Essentials in Data Analysis
January 11, 2030 - September 29, 2025Certified Business Analysis Professional (CBAP)
January 11, 2030 - September 29, 2025Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Education, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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