Leading platform reliability initiatives for 70+ locations worldwide. Maintained hardware/software, voice services, production equipment, and networking. Built and deployed an ITSM system from the ground up to streamline workflows and incident handling. Served as the acting administrator for the Atlassian suite and related tooling to support cross-functional teams.

IT Systems Administrator at CellTrak – A Homebase Company

May 1, 2023 - September 26, 2025

Administrator for the organization's software stack (Atlassian, Unity, Bitbucket, Serious Factory). Created, removed, and modified user accounts; troubleshot complex issues and escalated where needed. Proficient with Bitbucket/GIT workflows and maintaining organizational repositories.

IT DevOps Technician at Conestoga College

August 1, 2022 - September 26, 2025

Supported IT and DevOps initiatives in an academic setting, assisting with deployments, automation, and end-user support. Gained hands-on experience with Docker, CI/CD pipelines, and Jenkins.

End User and System Support Specialist at KP Building Products

August 1, 2022 - September 26, 2025

Provided end-user and system support, troubleshooting hardware/software and network issues. Collaborated with cross-functional teams and supported ITSM processes to improve incident response and resolution times.

Full-Stack Developer / Platform Reliability Engineer at CellTrak – A Homebase Company

January 1, 2025 - January 1, 2025

Remote-based full-stack development focusing on event-driven architecture and cross-application form publishing, automation of form deployment, Symfony-based backend services, API integrations, and Dockerized environments. Built Form Publishing Platform automating cross-application form publication; implemented Customer Data Deletion System with Symfony console for multi-DB site deletions; created AWS S3 management tool (Python CLI) for centralized S3 operations. Contributed RESTful APIs, CI/CD with Jenkins, monitoring, and tier-3 support. Reduced manual republish requests to zero via self-service publishing workflows; dramatically cut manual deletion time and improved GDPR compliance; standardized S3 access and automation.

IT Support Technician at Conestoga College

January 1, 2022 - January 1, 2022

Provided IT support for campus operations, assisting with hardware/software troubleshooting, user provisioning, and IT infrastructure maintenance.

End User and System Support Specialist at KP Building Products

January 1, 2022 - January 1, 2022

Delivered end-user support and system maintenance across the organization, managed software provisioning and access control, and automated routine administrative tasks with Python scripting to streamline operations.