Available to hire
I am a bilingual English-French customer support professional with experience in user assistance, written communication, and administrative coordination. I am comfortable handling customer inquiries via email and chat, resolving issues clearly and efficiently, and working independently in remote environments. I am detail-oriented, reliable, and user-focused.
I have provided daily support to library users, managed requests across accounts, subscriptions, and services, and organized events and schedules. I have taken on administrative tasks such as records management, database updates, and documentation, always maintaining data accuracy and confidentiality while communicating clearly with colleagues and customers.
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Fluent
German
Advanced
Spanish; Castilian
Beginner
Work Experience
Customer Support and Administrative Assistant at Public libraries of Saint-Junien, Cussac and Marval
January 1, 2021 - January 1, 2024Provided daily support to library users, handling inquiries and resolving issues related to accounts, subscriptions, access, and services. Managed customer requests via email, in person, and by phone, ensuring clear, accurate, and professional communication. Organized events and schedules, coordinating logistics and communications. Maintained data accuracy and confidentiality while working autonomously in a public-sector environment.
Customer Support and Administrative Assistant (Public Sector) at Public libraries of Saint-Junien, Cussac and Marval
January 1, 2021 - January 1, 2024Provided daily support to library users, handling inquiries and resolving issues related to accounts, subscriptions, access, and services. Managed customer requests via email, in person, and by phone, ensuring clear, accurate, and professional communication. Took over responsibilities from the senior staff member, ensuring continuity of service and smooth operations. Handled administrative tasks including records management, database updates, subscriptions, and documentation. Organized events and schedules, coordinating logistics and communication. Maintained data accuracy and confidentiality while working autonomously.
Adjointe territoriale du patrimoine at Médiathèque de Saint-Junien (87)
October 21, 2021 - September 21, 2022Remplacement d’un congé maternité, section jeunesse et animations.
Stagiaire – Médiathèque Municipale at Médiathèque Municipale de Saint-Junien (87)
June 15, 2021 - August 14, 2021Accueil lecteurs, catalogage de documents, aide à l’animation.
Content Creator / Bookstagram Manager at Read to Ramble
January 1, 2020 - December 31, 2022Bookstagram activity, blog littéraire; paneliste BB YA 2020-2022; gestion des réseaux sociaux pour Write Reads Tours 2021-2023.
Adjointe territoriale du patrimoine at Médiathèque de Cussac et Marval (87)
November 3, 2022 - April 17, 2023Conseils lecteurs, organisation d’animations, veille documentaire, classement.
Adjoint territorial du patrimoine – Médiathèque de Saint-Junien
October 21, 2021 - September 21, 2022Remplacement d’un congé maternité, section jeunesse et animations.
Social Media Manager (Twitter) – Write Reads Tours
January 1, 2021 - January 1, 2023Gestion des réseaux sociaux pour @WriteReadsTours; planification et animation de contenus.
Education
Bachelor’s Degree in English at University of Limoges
January 1, 2017 - January 1, 2020Master’s Degree in Book Trades and Publishing at University of Limoges
January 1, 2020 - January 1, 2023Bachelor’s Degree in English at University of Limoges
January 1, 2017 - January 1, 2020Master’s Degree in Book Trades and Publishing at University of Limoges
January 1, 2020 - January 1, 2023Mention Bien at University of Stirling (Erasmus)
January 1, 2021 - January 1, 2023Master Métiers du livre et de l'édition at Faculté des Lettres et Sciences Humaines, Limoges (87)
January 1, 2017 - January 1, 2020Licence LLCER Anglais at CRIP Université de Limoges (87)
January 1, 2017 - January 1, 2019Baccalauréat Général - Littéraire, Spécialité Théâtre at Lycée à Périgueux (24)
January 1, 2017 - January 1, 2017Bachelor's Degree in English at University of Limoges
January 1, 2017 - January 1, 2020Master's Degree in Book Trades and Publishing at University of Limoges
January 1, 2020 - January 1, 2023Qualifications
Diploma
January 1, 2020 - January 1, 2021Certificat Informatique et Internet Niveau 1 (CRIP Université de Limoges)
January 1, 2017 - January 1, 2018Certificat Voltaire
January 1, 2019 - January 21, 2026Industry Experience
Education, Government, Non-Profit Organization, Professional Services, Media & Entertainment
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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