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I’m an energetic and highly organised People & Operations Lead with extensive experience in administration, HR, marketing, and creative operations. I excel at juggling multiple priorities, leading team initiatives, and delivering smooth, engaging experiences across client, brand, and internal functions. I approach work with warmth and a people-first mindset, combined with strategic execution and meticulous attention to detail. I love building efficient systems, driving cross-functional collaboration, and helping teams grow through well-structured processes and clear, compelling communications.…I’m an energetic and highly organised People & Operations Lead with extensive experience in administration, HR, marketing, and creative operations. I excel at juggling multiple priorities, leading team initiatives, and delivering smooth, engaging experiences across client, brand, and internal functions. I approach work with warmth and a people-first mindset, combined with strategic execution and meticulous attention to detail. I love building efficient systems, driving cross-functional collaboration, and helping teams grow through well-structured processes and clear, compelling communications.

Emma Hensley

Project Manager, Content Creator, Copywriter, +2

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I’m an energetic and highly organised People & Operations Lead with extensive experience in administration, HR, marketing, and creative operations. I excel at juggling multiple priorities, leading team initiatives, and delivering smooth, engaging experiences across client, brand, and internal functions. I approach work with warmth and a people-first mindset, combined with strategic execution and meticulous attention to detail. I love building efficient systems, driving cross-functional collaboration, and helping teams grow through well-structured processes and clear, compelling communications.…I’m an energetic and highly organised People & Operations Lead with extensive experience in administration, HR, marketing, and creative operations. I excel at juggling multiple priorities, leading team initiatives, and delivering smooth, engaging experiences across client, brand, and internal functions. I approach work with warmth and a people-first mindset, combined with strategic execution and meticulous attention to detail. I love building efficient systems, driving cross-functional collaboration, and helping teams grow through well-structured processes and clear, compelling communications.

Available to hire

I’m an energetic and highly organised People & Operations Lead with extensive experience in administration, HR, marketing, and creative operations. I excel at juggling multiple priorities, leading team initiatives, and delivering smooth, engaging experiences across client, brand, and internal functions.

I approach work with warmth and a people-first mindset, combined with strategic execution and meticulous attention to detail. I love building efficient systems, driving cross-functional collaboration, and helping teams grow through well-structured processes and clear, compelling communications.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

People & Operations Lead at LEXi Learn

April 1, 2025 - Present

Lead operational, HR, and marketing functions to ensure seamless business delivery. Create brand and marketing materials including films, graphics, infographics, and written content. Contribute to website copy, case studies, and articles using the STAR method. Manage and edit copy before publication; oversee website maintenance, new page builds, and DEIB content updates. Plan, promote, and deliver client events and trade shows including budget management, logistics, team coordination, and post-event analysis. Coordinate social media strategy: schedule posts, create graphics, plan content calendars, and monitor community engagement. Manage internal and external communications through Mailchimp, LinkedIn, and email campaigns. Oversee administrative systems, including Google Workspace, shared drives, Gmail filing, and Tagmin database maintenance. Handle HR administration: contracts, recruitment, training budgets, performance reviews, and policy updates. Lead on company policies, GDPR, DPO

Personal Assistant to the Managing Director at LEXi Learn

April 1, 2023 - April 1, 2025

Provided high-level executive and strategic support to the Managing Director of a specialist drama-based learning and development consultancy. Acted as trusted right hand across operations, client delivery, commercial activity, and internal governance. Managed complex diary coordination, travel, and stakeholder scheduling; supported proposal development for high-profile clients; acted as liaison between MD, associates, and clients to streamline communication and delivery. Oversaw inbox management; supported financial administration including invoicing oversight, budget tracking, and expense coordination. Coordinated internal strategy meetings and company-wide initiatives; contributed to policy development and ESG/compliance documentation. Maintained CRM systems (GoHighLevel, Bigin by Zoho) to support lead tracking and client relationships; improved operational infrastructure, documentation, and workflow efficiency.

Virtual Assistant & Digital Marketing Specialist at emmahensley.com (Freelance)

January 1, 2023 - Present

Alongside a full-time role, manage a portfolio of freelance clients delivering digital marketing, workflow automation, and creative operations. Responsibilities include event coordination from concept to post-event analysis; digital asset creation (video editing, image design, brand visuals); CRM setup/maintenance (GoHighLevel, Bigin); lead generation and sales support; brand management and marketing strategy; copywriting; automation and email marketing; social media planning, scheduling, analytics, and engagement; and comprehensive administrative support.

Office Manager / Executive Assistant at The Upside

June 1, 2022 - December 1, 2024

Managed CEO/MD diaries and correspondence; led event planning, onboarding, and office process optimization; curated social media content and implemented new office systems; provided day-to-day administrative and operational support across teams.

Nanny at Private Family

September 1, 2021 - June 1, 2023

Sole care for two young children, including one with complex additional needs. Managed daily routines, activity planning, meals, and household tasks.

Recruitment Consultant at Ancer / St Thomas Recruitment

February 1, 2020 - July 1, 2020

Matched candidates with suitable vacancies and maintained strong client relationships. Managed job advertising, database systems, and compliance processes.

Head Receptionist at Glow Dental

November 1, 2014 - March 1, 2017

Managed daily operations for CEO, clinicians, and specialists. Streamlined appointment systems, implemented new processes, and managed finances. Created marketing campaigns and handled patient communications.