Application Developer Intern at Wellness Grove

Developed and deployed a C#/.NET Core full-stack application using Telerik UI components that prepared information for benefit verification automation for 3,000+ clients, reducing out-of-pocket costs and freeing the billing department for higher-value tasks. Collaborated with executives (CEO, CIO, VP) and directors from non-IT departments to gather requirements, align functionality with business goals, and deliver business-specific tools. Designed and optimized Zendesk processes, including requirements gathering, system design, and process mapping. Built database-backed solutions on an on-premises server, optimizing workflows for billing and administration.

Senior Support Representative at Wellness Grove

Trained and mentored new staff, while managing high-priority and complex cases. Successfully brought in an average of 20 new clients weekly through strategic outreach and relationship-building.

Support Representative at Wellness Grove

Facilitated daily client interactions and ensured seamless counseling appointment workflows. Maintained accurate medical documentation and performed front-desk administrative duties.