I am a content writer, creative strategist and customer-experience professional with strong editorial instincts and hands-on experience in community building, learning & development, and high-volume support operations. I shape brand voice, coordinate cross-functional projects, and improve workflows through data-informed decisions. I value sustainability, creativity, and the courage to turn ideas into reality. With a background in psychology and languages, I bring curiosity, adaptability, and cross-disciplinary thinking to every project, connecting with diverse audiences and balancing efficiency with imagination.…

Sofia Fomina

I am a content writer, creative strategist and customer-experience professional with strong editorial instincts and hands-on experience in community building, learning & development, and high-volume support operations. I shape brand voice, coordinate cross-functional projects, and improve workflows through data-informed decisions. I value sustainability, creativity, and the courage to turn ideas into reality. With a background in psychology and languages, I bring curiosity, adaptability, and cross-disciplinary thinking to every project, connecting with diverse audiences and balancing efficiency with imagination.…

Available to hire

I am a content writer, creative strategist and customer-experience professional with strong editorial instincts and hands-on experience in community building, learning & development, and high-volume support operations. I shape brand voice, coordinate cross-functional projects, and improve workflows through data-informed decisions.

I value sustainability, creativity, and the courage to turn ideas into reality. With a background in psychology and languages, I bring curiosity, adaptability, and cross-disciplinary thinking to every project, connecting with diverse audiences and balancing efficiency with imagination.

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Skills

Experience Level

Copywriting
Expert
SEO Copywriting
Expert
Canva
Intermediate
Illustration
Intermediate
Procreate
Intermediate
Tumblr
Intermediate
Instagram
Intermediate
Reddit
Intermediate
Email Marketing
Intermediate
Claude
Beginner
Jira
Beginner
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Language

English
Fluent
Russian
Fluent
Dutch
Beginner
French
Beginner

Work Experience

Merchant Support Specialist at Printify
July 1, 2025 - September 3, 2025
Delivered tailored support across over 5,000 tickets and live chats, maintaining a 97.2% quality score and 90-99% CSAT through attentive case resolution. Identified recurring merchant pain points, flagged 50+ product and technical issues to relevant teams, and contributed to workflow improvements. Collaborated cross-functionally on complex cases while mentoring and onboarding three new agents, some promoted to Senior Agents. Managed high-volume workloads and shifting priorities during peak periods, maintaining service accuracy and enhancing merchant trust and brand reputation.
Lead Writer, Creative Manager, and Organization Coordinator at Solanum Baltic Non-profit
June 1, 2024 - September 3, 2025
Grew international Instagram followers by 700+ within three months using organic content and platform-specific SEO, increasing brand visibility and engagement. Authored and edited 20+ posts, emails, and product descriptions optimized for diverse social channels, raising post engagement by 20%. Coordinated three major in-person events and several virtual campaigns, enhancing brand awareness and audience connection. Played key roles in brand decision-making, visual storytelling, volunteer applicant selection, and team member feedback and complaint management.

Education

High school diploma in Humanitarian studies in Psychology at Riga 15th Secondary School
January 1, 2008 - January 1, 2020
Foreign languages at Pushkin Lyceum
January 1, 2014 - January 1, 2015
Education at Aylesbury Vale Academy
January 1, 2011 - January 1, 2014

Qualifications

Psychology research project: External Signs of Practical Conformity in Secondary School Students
January 11, 2030 - November 10, 2025

Industry Experience

Education, Non-Profit Organization, Retail, Media & Entertainment, Consumer Goods, Professional Services
    paper Creative Oasis market --
    During our collaboration, I have consulted with the founder, social media team, and graphics team on writing persuasive and effective copy, blog posts, and marketing materials. Other than proofreading and editing most of the material, I have also written several of the Instagram posts, website elements, and the T&C’s of the event. The increased brand visibility and attention grabbing marketing grew the amount of artist applications and attendees by +30% and +50% respectively.…
    paper Solanum Baltic — Lead Writer, Content Strategist & Creative Director

    As part of Solanum Baltic, a growing creative community, I led content strategy, copywriting, and editorial direction across social platforms. I wrote and edited engaging Instagram posts (marked “Edit: @honeydoves_nest”), many of which became some of the most engaging posts on the page, boosting community interaction and visibility. In addition to content creation, I shaped the brand’s voice and storytelling approach, ensuring consistency across posts, campaigns, and event communications. I also collaborated with artists and community members to highlight their work, coordinated both online and in-person events, and helped expand the page’s international audience, reaching 700+ followers within the first three months.
    https://www.instagram.com/solanum.baltic?igsh=MTk3MDV4bDR6am5vMw==