Available to hire
I am a content writer, creative strategist and customer-experience professional with strong editorial instincts and hands-on experience in community building, learning & development, and high-volume support operations. I shape brand voice, coordinate cross-functional projects, and improve workflows through data-informed decisions.
I value sustainability, creativity, and the courage to turn ideas into reality. With a background in psychology and languages, I bring curiosity, adaptability, and cross-disciplinary thinking to every project, connecting with diverse audiences and balancing efficiency with imagination.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Russian
Fluent
Dutch
Beginner
French
Beginner
Work Experience
Merchant Support Specialist at Printify
July 1, 2025 - September 3, 2025Delivered tailored support across over 5,000 tickets and live chats, maintaining a 97.2% quality score and 90-99% CSAT through attentive case resolution. Identified recurring merchant pain points, flagged 50+ product and technical issues to relevant teams, and contributed to workflow improvements. Collaborated cross-functionally on complex cases while mentoring and onboarding three new agents, some promoted to Senior Agents. Managed high-volume workloads and shifting priorities during peak periods, maintaining service accuracy and enhancing merchant trust and brand reputation.
Lead Writer, Creative Manager, and Organization Coordinator at Solanum Baltic Non-profit
June 1, 2024 - September 3, 2025Grew international Instagram followers by 700+ within three months using organic content and platform-specific SEO, increasing brand visibility and engagement. Authored and edited 20+ posts, emails, and product descriptions optimized for diverse social channels, raising post engagement by 20%. Coordinated three major in-person events and several virtual campaigns, enhancing brand awareness and audience connection. Played key roles in brand decision-making, visual storytelling, volunteer applicant selection, and team member feedback and complaint management.
Server at Cakes & Bakes, Riga Airport
September 1, 2023 - September 3, 2025Managed over 100 daily customer interactions in a high-pressure environment, maintaining fast service with 99% order accuracy. Ensured compliance with strict hygiene protocols and safety standards, contributing to positive internal audits scoring between 95-98%. Handled POS transactions efficiently, processing up to €3,000 daily in sales with minimal discrepancies. Promoted menu items and offers with tailored recommendations, increasing upsells and customer satisfaction.
Senior Sales Assistant at Waitrose & Partners, Oxford
August 31, 2018 - September 3, 2025Managed multiple responsibilities in a fast-paced retail setting and was praised for adaptability and reliability during peak hours. Analyzed and maintained stock levels, reducing stock shortages by 10% and food waste by 15%. Addressed customer concerns swiftly and empathetically, resolving most complaints on the spot to ensure positive experiences and encourage repeat visits.
Senior Sales Assistant at Waitrose & Partners, Oxford
September 1, 2022 - September 3, 2025Managed multiple responsibilities in a fast-paced retail setting and was praised for adaptability and reliability during peak hours. Analyzed and maintained stock levels, reducing stock shortages by 10% and food waste by 15%. Addressed customer concerns swiftly and empathetically, resolving most complaints on the spot to ensure positive experiences and encourage repeat visits.
Merchant Support Specialist at Printify
July 1, 2025 - July 1, 2025Delivered tailored support across 5,000+ tickets and live chats, consistently achieving 97%+ QA scores and 90-99% CSAT through attentive, case-by-case issue resolution. Identified pain points in merchant feedback, raised 50+ JIRA issues, and collaborated with Product and Engineering to drive fixes. Mentored and onboarded new agents, contributing to Learning & Development and improving team performance. Balanced high-volume workloads while maintaining accuracy and empathy during peak demand.
Lead Writer, Content Strategist & Creative Director at Solanum Baltic
June 1, 2024 - June 1, 2024Achieved 700+ international Instagram followers within 3 months using strategic organic content and platform-specific SEO techniques. Authored and edited 20+ posts, emails, and copy optimized for diverse social channels, increasing post engagement. Coordinated events and campaigns, managed volunteers, and assisted in onboarding and creating training content for team members. Played a key role in brand decision-making and visual storytelling, contributing to the collective creative direction and tone of voice, as well as interviewing volunteer applicants and handling feedback and complaints.
Senior Sales Assistant at Waitrose & Partners
January 1, 2023 - January 1, 2023Handled high-volume customer interactions, payments, and stocking in a 500m2 store in a busy retail environment, praised for adaptability and reliability. Reduced stock shortages by 10% and food waste by 15% through proactive stock analysis and initiatives such as the Too Good To Go program. Delivered onboarding and informal training to new colleagues; identified for fast-track leadership and scheduled to become the youngest Team Leader.
Server at Cakes&Bakes
September 1, 2023 - September 1, 2023Managed 100+ daily customer interactions in a high-pressure environment, maintaining fast service with 99% order accuracy. Ensured compliance with strict hygiene protocols and safety standards, contributing to positive internal audits of 95-98%. Processed up to €3,000 daily in POS transactions with minimal discrepancies. Promoted menu items and offers with tailored recommendations, leading to increased upsells and customer satisfaction.
Senior Sales Assistant at Waitrose & Partners
August 31, 2018 - August 31, 2018Summer role focusing on high-volume customer interactions and store operations during peak season; contributed to team goals and customer experience.
Education
High school diploma in Humanitarian studies in Psychology at Riga 15th Secondary School
January 1, 2008 - January 1, 2020Foreign languages at Pushkin Lyceum
January 1, 2014 - January 1, 2015Education at Aylesbury Vale Academy
January 1, 2011 - January 1, 2014Qualifications
Psychology research project: External Signs of Practical Conformity in Secondary School Students
January 11, 2030 - November 10, 2025Industry Experience
Education, Non-Profit Organization, Retail, Media & Entertainment, Consumer Goods, Professional Services
As part of Solanum Baltic, a growing creative community, I led content strategy, copywriting, and editorial direction across social platforms. I wrote and edited engaging Instagram posts (marked “Edit: @honeydoves_nest”), many of which became some of the most engaging posts on the page, boosting community interaction and visibility. In addition to content creation, I shaped the brand’s voice and storytelling approach, ensuring consistency across posts, campaigns, and event communications. I also collaborated with artists and community members to highlight their work, coordinated both online and in-person events, and helped expand the page’s international audience, reaching 700+ followers within the first three months.
https://www.instagram.com/solanum.baltic?igsh=MTk3MDV4bDR6am5vMw==
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