Web Hosting Technical Support Specialist with 3+ years of hands-on experience supporting web hosting, email hosting, and domain services. I troubleshoot DNS and email delivery issues, assist customers in cPanel environments, and help with domain-to-hosting connections and DNS propagation. I’m known for clear communication and strong problem-solving while working remotely through ticketing systems and chat. I also support WordPress sites and build automations for email marketing workflows using tools like Mailchimp, Zapier, Pabbly, and n8n.

Iheanaemegregory9

Web Hosting Technical Support Specialist with 3+ years of hands-on experience supporting web hosting, email hosting, and domain services. I troubleshoot DNS and email delivery issues, assist customers in cPanel environments, and help with domain-to-hosting connections and DNS propagation. I’m known for clear communication and strong problem-solving while working remotely through ticketing systems and chat. I also support WordPress sites and build automations for email marketing workflows using tools like Mailchimp, Zapier, Pabbly, and n8n.

Available to hire

Web Hosting Technical Support Specialist with 3+ years of hands-on experience supporting web hosting, email hosting, and domain services. I troubleshoot DNS and email delivery issues, assist customers in cPanel environments, and help with domain-to-hosting connections and DNS propagation.

I’m known for clear communication and strong problem-solving while working remotely through ticketing systems and chat. I also support WordPress sites and build automations for email marketing workflows using tools like Mailchimp, Zapier, Pabbly, and n8n.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
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Language

English
Fluent

Work Experience

Web Developer & Web Hosting Technical Support Agent at Netlight Systems
September 1, 2021 - March 31, 2024
Web Developer & Technical Support Agent at Netlight Systems
August 1, 2021 - August 1, 2025
Provided technical support for web hosting and email hosting customers via WHMCS ticketing system and Telegram chat. Troubleshot and resolved issues related to domain names, DNS records, email configuration, and hosting account setup. Assisted customers with connecting domains to hosting plans and ensuring proper DNS propagation. Supported WordPress-based websites, including setup and basic troubleshooting/performance-related inquiries. Collaborated with internal teams to improve service delivery and customer satisfaction. Created and maintained email marketing automations using Mailchimp, Zapier, and Pabbly. Mentored and trained interns on website development, hosting management, and customer support workflows.
Web Developer Intern at Netlight Systems
August 1, 2020 - August 1, 2021
Redesigned and maintained website templates using HTML and CSS. Identified and fixed bugs to improve website performance and reliability. Participated in team meetings and code reviews to learn agile development and collaboration practices. Gained foundational experience in hosting environments and customer-facing technical support.

Education

SSCE at Achiever High School
July 18, 2018 - January 20, 2025
SSCE at Achievers High School, Ibadan
January 1, 2018 - January 1, 2018

Qualifications

JSE™ – Certified Entry-Level JavaScript Programmer
August 13, 2022 - January 2, 2025
JSE – Certified Entry-Level JavaScript Programmer (OpenEDG / IS Institute)
January 11, 2030 - August 7, 2026
The Ultimate Vue 3 Course: Build 7 Real-World Applications
January 11, 2030 - August 7, 2026
Master Nuxt 3 – Full-Stack Complete Guide
January 11, 2030 - August 7, 2026

Industry Experience

Software & Internet, Computers & Electronics, Telecommunications
    ManaHydration and Phlebotomy (MH&P) – Healthcare Business Website

    Designed and developed the official website for ManaHydration and Phlebotomy, a concierge mobile healthcare clinic providing hydration therapy, mobile phlebotomy, telehealth, physical examinations, DOT services, and laboratory testing. The website showcases the company’s healthcare services, allows patients to learn about available treatments, request appointments, and contact the clinic with ease.

    Built with a focus on performance, responsive design, accessibility, and a seamless user experience across desktop and mobile devices. The project included service pages, contact and inquiry forms, appointment request functionality, search engine optimization (SEO), and a content management system that enables the client to easily update website content as their services evolve.

    Pocket Fend

    Pocket Fend – Full Stack Web Application

    Pocket Fend is a fintech web application that enables users to conveniently purchase airtime, data bundles, electricity tokens, and other digital services through a secure and user-friendly platform.

    I designed and developed the application from the ground up using Laravel, Inertia.js, Vue.js, and PostgreSQL, building both the frontend and backend. The platform features secure user authentication, wallet management, payment gateway integration, transaction history, service purchase workflows, and an administrative dashboard for managing users and transactions.

    The application was built with a strong focus on performance, security, scalability, and a seamless user experience across desktop and mobile devices. I also implemented API integrations with third-party service providers, payment processing, transaction logging, idempotency handling to prevent duplicate transactions, and progressive web app (PWA) capabilities to provide an app-like experience without requiring installation from an app store.

    Live URL: https://www.twine.net/signin