Iheanaemegregory9

Available to hire

Web Hosting Technical Support Specialist with 3+ years of hands-on experience supporting web hosting, email hosting, and domain services.

About

Web Hosting Technical Support Specialist with 3+ years of hands-on experience supporting web hosting, email hosting, and domain services. I troubleshoot DNS and email delivery issues, assist customers in cPanel environments, and help with domain-to-hosting connections and DNS propagation.

I’m known for clear communication and strong problem-solving while working remotely through ticketing systems and chat. I also support WordPress sites and build automations for email marketing workflows using tools like Mailchimp, Zapier, Pabbly, and n8n.

  • Joined October 2023

Languages

  • EnglishFluent

Industry experience

  • Software & Internet
  • Computers & Electronics
  • Telecommunications

Projects · 2

Designed and developed the official website for ManaHydration and Phlebotomy, a concierge mobile healthcare clinic providing hydration therapy, mobile phlebotomy, telehealth, physical examinations, DOT services, and laboratory testing. The website showcases the company’s healthcare services, allows patients to learn about available treatments, request appointments, and contact the clinic with ease.

Built with a focus on performance, responsive design, accessibility, and a seamless user experience across desktop and mobile devices. The project included service pages, contact and inquiry forms, appointment request functionality, search engine optimization (SEO), and a content management system that enables the client to easily update website content as their services evolve.

Pocket Fend – Full Stack Web Application

Pocket Fend is a fintech web application that enables users to conveniently purchase airtime, data bundles, electricity tokens, and other digital services through a secure and user-friendly platform.

I designed and developed the application from the ground up using Laravel, Inertia.js, Vue.js, and PostgreSQL, building both the frontend and backend. The platform features secure user authentication, wallet management, payment gateway integration, transaction history, service purchase workflows, and an administrative dashboard for managing users and transactions.

The application was built with a strong focus on performance, security, scalability, and a seamless user experience across desktop and mobile devices. I also implemented API integrations with third-party service providers, payment processing, transaction logging, idempotency handling to prevent duplicate transactions, and progressive web app (PWA) capabilities to provide an app-like experience without requiring installation from an app store.

Live URL: https://www.twine.net/signin

  • Full Stack Developer
  • Web Designer
  • Web Developer

Work experience

Web Developer & Web Hosting Technical Support Agent · Netlight SystemsSep 2021 – Mar 2024 · 2 yrs 7 mos
Web Developer & Technical Support Agent · Netlight SystemsAug 2021 – Aug 2025 · 4 yrs 1 mo

Provided technical support for web hosting and email hosting customers via WHMCS ticketing system and Telegram chat. Troubleshot and resolved issues related to domain names, DNS records, email configuration, and hosting account setup. Assisted customers with connecting domains to hosting plans and ensuring proper DNS propagation. Supported WordPress-based websites, including setup and basic troubleshooting/performance-related inquiries. Collaborated with internal teams to improve service delivery and customer satisfaction. Created and maintained email marketing automations using Mailchimp, Zapier, and Pabbly. Mentored and trained interns on website development, hosting management, and customer support workflows.

Web Developer Intern · Netlight SystemsAug 2020 – Aug 2021 · 1 yr 1 mo

Redesigned and maintained website templates using HTML and CSS. Identified and fixed bugs to improve website performance and reliability. Participated in team meetings and code reviews to learn agile development and collaboration practices. Gained foundational experience in hosting environments and customer-facing technical support.

Education

SSCE · Achiever High School2018 – 2025
SSCE · Achievers High School, Ibadan2018

Certifications and awards

JSE™ – Certified Entry-Level JavaScript Programmer2022 – 2025
JSE – Certified Entry-Level JavaScript Programmer (OpenEDG / IS Institute)2030 – 2026
The Ultimate Vue 3 Course: Build 7 Real-World Applications2030 – 2026
Master Nuxt 3 – Full-Stack Complete Guide2030 – 2026

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