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I’m a versatile and results-driven Physical Therapist with over two years of experience in clinical rehabilitation, focusing on musculoskeletal and neurological conditions. I develop and deliver evidence-based treatment plans, incorporating manual therapy, neurorehabilitation, and therapeutic exercise, while applying sound clinical judgment to manage complex cases. I also have a background in high-volume customer service from Concentrix, where I sharpened problem-solving, communication, and empathy-driven service. Fluent in Arabic and English, I’m dedicated to compassionate care and outstanding support in every professional setting.…I’m a versatile and results-driven Physical Therapist with over two years of experience in clinical rehabilitation, focusing on musculoskeletal and neurological conditions. I develop and deliver evidence-based treatment plans, incorporating manual therapy, neurorehabilitation, and therapeutic exercise, while applying sound clinical judgment to manage complex cases. I also have a background in high-volume customer service from Concentrix, where I sharpened problem-solving, communication, and empathy-driven service. Fluent in Arabic and English, I’m dedicated to compassionate care and outstanding support in every professional setting.

Heba Kamel

Audio Transcriber, Data Annotator, Writer, +4

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I’m a versatile and results-driven Physical Therapist with over two years of experience in clinical rehabilitation, focusing on musculoskeletal and neurological conditions. I develop and deliver evidence-based treatment plans, incorporating manual therapy, neurorehabilitation, and therapeutic exercise, while applying sound clinical judgment to manage complex cases. I also have a background in high-volume customer service from Concentrix, where I sharpened problem-solving, communication, and empathy-driven service. Fluent in Arabic and English, I’m dedicated to compassionate care and outstanding support in every professional setting.…I’m a versatile and results-driven Physical Therapist with over two years of experience in clinical rehabilitation, focusing on musculoskeletal and neurological conditions. I develop and deliver evidence-based treatment plans, incorporating manual therapy, neurorehabilitation, and therapeutic exercise, while applying sound clinical judgment to manage complex cases. I also have a background in high-volume customer service from Concentrix, where I sharpened problem-solving, communication, and empathy-driven service. Fluent in Arabic and English, I’m dedicated to compassionate care and outstanding support in every professional setting.

Available to hire

I’m a versatile and results-driven Physical Therapist with over two years of experience in clinical rehabilitation, focusing on musculoskeletal and neurological conditions. I develop and deliver evidence-based treatment plans, incorporating manual therapy, neurorehabilitation, and therapeutic exercise, while applying sound clinical judgment to manage complex cases.

I also have a background in high-volume customer service from Concentrix, where I sharpened problem-solving, communication, and empathy-driven service. Fluent in Arabic and English, I’m dedicated to compassionate care and outstanding support in every professional setting.

Language

Arabic

Fluent

English

Fluent

Work Experience

Customer Service Representative at Concentrix

June 1, 2025 - June 1, 2025

Met and exceeded customer-specified metrics (AHT, CSAT); accurately recorded interactions and updated account information; escalated complex issues to higher-level support while providing basic troubleshooting; adhered to standard operating procedures and exercised sound judgment in urgent or special situations; consistently met daily performance goals and maintained a customer-first philosophy.

Physiotherapist at Al Zahraa Center

September 1, 2024 - September 1, 2024

Developed individualized treatment plans based on patients' functional goals, medical history, and assessments; delivered therapeutic exercises and manual techniques to reduce pain, improve mobility, and restore independence; monitored progress with ongoing evaluations and adjusted plans; educated patients and families on diagnoses, home exercise programs, and long-term self-management; collaborated with interdisciplinary teams and assisted with mobility, positioning, and transfers.

Physiotherapist at ALSADA Center

January 1, 2024 - January 1, 2024

Designed and implemented individualized treatment plans for neurological conditions (e.g., stroke, TBI, SCI, Parkinson’s disease); applied neurorehabilitation techniques including motor relearning, balance training, gait re-education, and functional task-specific exercises; assessed and monitored progress with neurological outcome measures and modified interventions; educated patients and caregivers on neuroplasticity and home programs; assisted with safe mobility and transfers.

Pharmacy Assistant at Kamel Mostafa Pharmacy

September 1, 2020 - September 1, 2020

Assisted pharmacy staff in preparing medications and filling orders; maintained confidential patient records in line with data protection laws; ensured safe transfer of dispensed items to appropriate patients; answered telephones and provided information about order status, shop hours and pharmacy procedures.

Physiotherapist Intern at Damietta General Hospital

December 1, 2023 - December 1, 2023

Gained hands-on experience across musculoskeletal, neurological, pediatric, ICU, women’s health, and burn rehabilitation; assisted with patient assessments, therapeutic interventions, and progress documentation; participated in interdisciplinary care planning and rounds.

Physiotherapist Intern at Horus University

February 1, 2024 - February 1, 2024

Rotations in a university clinical setting focusing on rehabilitation; assisted with assessments, exercises, and mobility training; participated in team case discussions and care planning.

Physiotherapist Intern at Kasr Al Ainy

March 1, 2024 - March 1, 2024

Rotations in a major hospital setting; observed and assisted in acute care; contributed to mobility training and evaluation.

Physiotherapist Intern at Damietta Specialized Hospital

November 1, 2024 - November 1, 2024

Rotations across departments within rehabilitation services; supported interdisciplinary teams; assisted with evaluations and therapeutic interventions, and guided patients on home exercise programs.