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I am a game enthusiast since I can remember. Playing games has always been my way to escape the world and find my calm. Whenever I have free time, all I enjoy doing is playing games, whether it is on xbox, PS, phone, PC and nintendo. I am very passionate about games and when a new console comes out, I usually end up getting it. While I was studying IT, I would create sample games on Visual Basic Studio for fun. I also have experience using Maya for graphics. I pay close attention to detail in the corporate world in my current job and even more so while playing games. It makes me think and articulate strategies while I play.…I am a game enthusiast since I can remember. Playing games has always been my way to escape the world and find my calm. Whenever I have free time, all I enjoy doing is playing games, whether it is on xbox, PS, phone, PC and nintendo. I am very passionate about games and when a new console comes out, I usually end up getting it. While I was studying IT, I would create sample games on Visual Basic Studio for fun. I also have experience using Maya for graphics. I pay close attention to detail in the corporate world in my current job and even more so while playing games. It makes me think and articulate strategies while I play.

Jaffar Mehdi

Programmer, Web Developer, Full Stack Developer, +2

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I am a game enthusiast since I can remember. Playing games has always been my way to escape the world and find my calm. Whenever I have free time, all I enjoy doing is playing games, whether it is on xbox, PS, phone, PC and nintendo. I am very passionate about games and when a new console comes out, I usually end up getting it. While I was studying IT, I would create sample games on Visual Basic Studio for fun. I also have experience using Maya for graphics. I pay close attention to detail in the corporate world in my current job and even more so while playing games. It makes me think and articulate strategies while I play.…I am a game enthusiast since I can remember. Playing games has always been my way to escape the world and find my calm. Whenever I have free time, all I enjoy doing is playing games, whether it is on xbox, PS, phone, PC and nintendo. I am very passionate about games and when a new console comes out, I usually end up getting it. While I was studying IT, I would create sample games on Visual Basic Studio for fun. I also have experience using Maya for graphics. I pay close attention to detail in the corporate world in my current job and even more so while playing games. It makes me think and articulate strategies while I play.

Available to hire

I am a game enthusiast since I can remember. Playing games has always been my way to escape the world and find my calm. Whenever I have free time, all I enjoy doing is playing games, whether it is on xbox, PS, phone, PC and nintendo. I am very passionate about games and when a new console comes out, I usually end up getting it. While I was studying IT, I would create sample games on Visual Basic Studio for fun. I also have experience using Maya for graphics. I pay close attention to detail in the corporate world in my current job and even more so while playing games. It makes me think and articulate strategies while I play.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

BOH Remediation Specialist at Belong

January 1, 2022 - Present

Efficiently picks up work from assigned work queues and completes work to appropriate quality and speed expectations. Contacts customers as required to progress orders – deliver Customer centric outcomes. Identifies when customer orders require intervention. Develop regular process and work review rhythm to ensure that work instructions are comprehensive and quality objectives are being met. Identify system defects and develop workarounds where available to minimise customer impact. Suggest solutions to system delivery staff in the fixing of system defects. Identify and raise non -performance of service delivery partners (CSD and NBN Co) to improve customer experience and delivery SLA’s. Work with our channel partner on orders that have not been pushed into Belong systems. Actioning connection request that has fallen out and generated system errors. Reporting the lead channel partner manager, on cases and system issues.

Retention Officer / Secondment Team Manager at Belong

January 1, 2018 - January 1, 2022

Conducted coaching sessions for feedback and development of team members. Completed call auditing and review in preparation for coaching and ensuring guidelines are met (both for on and offshore team members). Data analysis of business performance to report to the head of Retentions. Attend management meetings to provide overall updates on performance and work collaboratively with the team on solutions for people and performance uplift. Ensuring KPI’s are met weekly and holding daily meetings with the team to discuss results. Create content to facilitate high level training sessions and excel spreadsheet for tracking purposes. Delivery of ad-hoc training requirements such as upskilling on new systems, training sessions and workshops. Excellent organisational and time management skills by ensuring preparation and planning every month in advance.

Technical Support at Telstra

January 1, 2009 - January 1, 2019

Developing training material on new devices (Mobile); Upskilling store employees on product knowledge (Fixed and Mobile); Troubleshooting issues with Telstra services for customers; Over the phone sales support; Establishing and operating a brand new in-store Tech Bar; Improving store Visual Merchandising; Increasing knowledge of Sales procedures and internal processes; Managing the store floor and coaching developing staff; Troubleshooting Laptop, Wireless, Mobile Phone for customers; Setting up a working network for Business and Consumers