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Versatile technology and operations professional with experience spanning full stack web development, virtual administration, technical support, CRM/workflow assistance, and digital design. Skilled at turning client needs into practical web and online system solutions while ensuring accuracy, usability, and mobile-friendly presentation. Known for structured troubleshooting, documentation, and content updates, with strong communication and attention to detail. Provides reliable remote client support including CRM management (GoHighLevel/ClickFunnels), SEO and content optimization, and creation of brand and marketing creatives using Photoshop and Canva.…Versatile technology and operations professional with experience spanning full stack web development, virtual administration, technical support, CRM/workflow assistance, and digital design. Skilled at turning client needs into practical web and online system solutions while ensuring accuracy, usability, and mobile-friendly presentation. Known for structured troubleshooting, documentation, and content updates, with strong communication and attention to detail. Provides reliable remote client support including CRM management (GoHighLevel/ClickFunnels), SEO and content optimization, and creation of brand and marketing creatives using Photoshop and Canva.

JANICE BERNALES

Web Designer, Web Developer, Full Stack Developer, +5

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Versatile technology and operations professional with experience spanning full stack web development, virtual administration, technical support, CRM/workflow assistance, and digital design. Skilled at turning client needs into practical web and online system solutions while ensuring accuracy, usability, and mobile-friendly presentation. Known for structured troubleshooting, documentation, and content updates, with strong communication and attention to detail. Provides reliable remote client support including CRM management (GoHighLevel/ClickFunnels), SEO and content optimization, and creation of brand and marketing creatives using Photoshop and Canva.…Versatile technology and operations professional with experience spanning full stack web development, virtual administration, technical support, CRM/workflow assistance, and digital design. Skilled at turning client needs into practical web and online system solutions while ensuring accuracy, usability, and mobile-friendly presentation. Known for structured troubleshooting, documentation, and content updates, with strong communication and attention to detail. Provides reliable remote client support including CRM management (GoHighLevel/ClickFunnels), SEO and content optimization, and creation of brand and marketing creatives using Photoshop and Canva.

Available to hire

Versatile technology and operations professional with experience spanning full stack web development, virtual administration, technical support, CRM/workflow assistance, and digital design. Skilled at turning client needs into practical web and online system solutions while ensuring accuracy, usability, and mobile-friendly presentation.

Known for structured troubleshooting, documentation, and content updates, with strong communication and attention to detail. Provides reliable remote client support including CRM management (GoHighLevel/ClickFunnels), SEO and content optimization, and creation of brand and marketing creatives using Photoshop and Canva.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Tagalog

Advanced

Work Experience

VA Tech Support at Upwork Freelance Project

April 1, 2026 - Present

Provided remote virtual assistance and technical support. Helped clients troubleshoot digital tools and online workflows, handled technology-related tasks, and ensured reliable communication and follow-through in a remote environment.

Web Development & Digital Graphic Design at Merely Ponderings

January 1, 2026 - Present

Developed and maintained responsive websites and digital content. Created branding materials, graphics, and social media creatives, and supported website updates and online branding activities.

System Administrator at Super Boost Expert Solutions

January 1, 2025 - December 31, 2025

Supported systems and workflow automation along with CRM processes. Assisted operational workflows and client support activities and helped improve service processes and communication.

Full Stack Engineer | Graphic Designer | SEO at Jesus Reigns Ministries (JRM) Vallejo

January 1, 2025 - December 31, 2025

Designed responsive web solutions and digital assets. Created branding, graphics, and media materials to support digital engagement and content management.

Full Stack Engineer | Graphic Designer | SEO at Scotty's Bugs

January 1, 2025 - December 31, 2025

Developed and optimized websites for usability and online presence. Managed branding and SEO activities, created digital assets, and supported content optimization.

Vice President of Business Development at Trontek International

January 1, 2023 - January 1, 2024

Led business development and growth initiatives supporting customer engagement, strategic relationships, and expansion opportunities. Managed partnership and client engagement activities while supporting customer acquisition, follow-up, and relationship-building processes. Coordinated business workflows and communications to ensure efficient service delivery and maintain professional client relationships. Applied structured planning, problem-solving, and client-service practices aligned with organizational objectives.

Virtual Assistant – Wix Website Creation at Upwork Freelance Client Services

November 1, 2022 - January 1, 2024

Built and customized Wix websites based on client brand requirements, content, layout, functionality, and usability. Updated pages, navigation, layouts, forms, content, visual elements, and website functionality for business sites. Handled client communication, revisions, content updates, and task coordination from requirements to delivery. Troubleshot website presentation and usability issues and implemented practical improvements for both desktop and mobile users.

Virtual Assistant – Wix Website Creation at Upwork Freelance Project

November 1, 2022 - January 1, 2024

Built and customized Wix websites for business clients. Updated pages, layouts, website content, and functionality; supported branding and content updates while maintaining client communication.

CCTV Monitoring Staff at Upwork Freelance Project

November 1, 2021 - April 1, 2022

Monitored CCTV systems and remote security operations. Maintained surveillance reporting and completed observation tasks with consistent performance over 800+ hours.

Independent Full Stack Engineer / Virtual Assistant / Tech Support

January 1, 2021 - Present

Provided integrated technical, administrative, and digital support for remote clients. Built, customized, updated, and maintained responsive business websites using WordPress, Wix, and WooCommerce, with emphasis on usability, content accuracy, layout quality, and mobile presentation. Developed landing pages, funnels, web/app solutions, and digital content with practical SEO and content-optimization techniques. Diagnosed and resolved Windows/software/storage/performance technology issues through remote troubleshooting, system cleanup, and optimization with client guidance. Supported CRM and workflows using GoHighLevel, ClickFunnels, and Microsoft tools (including Dynamics-related knowledge). Performed virtual administrative support such as data entry, online research, calendar and email assistance, documentation, content updates, organization, and client follow-up. Created logos, branding materials, social media graphics, advertising creatives, and provided CCTV monitoring support with

Web/APP Developer at Suav Fellas Transportation LLC

January 1, 2021 - December 31, 2021

Developed web and app solutions to improve usability and enhanced application functionality and user experience.

IT Professional Support / Graphic Designer / Data Entry at Local Government Unit

January 1, 2008 - January 1, 2013

Provided technical and administrative support for day-to-day office operations, including IT assistance, documentation, reporting, and data entry. Supported office computer systems and helped users resolve routine technology and operational issues. Prepared reports and maintained organized records and documentation for administrative requirements. Created graphic materials and visual documents for organizational communication and office activities. Completed data-entry and administrative assignments with emphasis on accuracy, organization, and timely delivery.

IT Support | Graphic Designer | Data Entry at Local Government Unit

January 1, 2008 - January 1, 2013

Provided technical and administrative support. Handled reports, graphic design, data entry, and IT operations; supported office systems and documentation processes.