I am a focused professional with 7+ years of experience, specializing in conflict resolution, customer communications, and customer retention. I aim to leverage my skills to contribute to your team and help deliver outstanding service. My background spans customer service at Enterprise Austin Airport, freelance photography, and leadership roles in hospitality. I am bilingual in Spanish, well-versed in Adobe Creative Suite (Photoshop, Premiere Pro, Lightroom, After Effects), and comfortable working in fast-paced environments.…

Janine Cortez

I am a focused professional with 7+ years of experience, specializing in conflict resolution, customer communications, and customer retention. I aim to leverage my skills to contribute to your team and help deliver outstanding service. My background spans customer service at Enterprise Austin Airport, freelance photography, and leadership roles in hospitality. I am bilingual in Spanish, well-versed in Adobe Creative Suite (Photoshop, Premiere Pro, Lightroom, After Effects), and comfortable working in fast-paced environments.…

Available to hire

I am a focused professional with 7+ years of experience, specializing in conflict resolution, customer communications, and customer retention. I aim to leverage my skills to contribute to your team and help deliver outstanding service.

My background spans customer service at Enterprise Austin Airport, freelance photography, and leadership roles in hospitality. I am bilingual in Spanish, well-versed in Adobe Creative Suite (Photoshop, Premiere Pro, Lightroom, After Effects), and comfortable working in fast-paced environments.

See more

Language

Spanish; Castilian
Fluent

Work Experience

Customer Service Rep at Enterprise Austin Airport
January 1, 2021 - Present
Managing customer reservations, providing feedback to customers on their car rentals, accompanying enterprise protection plans for vehicles & passengers. Well-informed with car class vehicles, vehicle specs, vehicle models & make. Administrator contracts using Odyssey for customer reservations.
Freelance Photographer at Self-employed / Freelance
January 1, 2019 - Present
Executing clients for their photos; family portraits, toddlers, baby photos, portraits, headshots or product photography. Communicating properly with clients, on phone, or email. Scheduling appointments & confirming appointments for their photos. Administer photos in a timely manner for clients.
Bartender/Server at Tin Roof Broadway
January 1, 2019 - January 1, 2020
Provide great customer service; knowledgeable about drinks, drink specials, food and food specials. Managing orders for customers along with orders for the bartenders and food line in the kitchen. Providing feedback to customers along with other managers over service in restaurant.

Education

HS Diploma at Chapin High School; El Paso, TX
January 11, 2030 - January 1, 2010

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Travel & Hospitality, Retail, Other