CRM Analyst at Aspire Pte Ltd

Former HubSpot Support Specialist, with expert-level knowledge across all HubSpot Hubs, delivering hands-on expertise beyond certification-level training.

CRM Analyst at Aspire FT Pte Ltd

Lead CRM optimization initiatives across HubSpot hubs, consolidating 1200+ workflows into 500+, improving system efficiency and usability for cross-functional teams. Implemented automated lead routing, ticket escalation, and pipeline management, accelerating response times and ensuring SLA compliance. Enhanced data governance by creating lead scoring models, permission frameworks, and a standardized data dictionary, while building custom reports and dashboards to provide actionable insights. Collaborated with HubSpot engineers to resolve critical platform issues, restoring data integrity and reducing operational friction. Built automated marketing journeys and email campaigns, and supported integrations (Google Sheets, Zoom, Slack, and other HubSpot native integrations) by troubleshooting connection issues and validating workflows, streamlining lead capture and campaign execution.

HubSpot Support Specialist at Aspire Pte Ltd

Remote HubSpot Support Specialist, with expert-level knowledge across all HubSpot Hubs, delivering hands-on expertise beyond certification-level training.

HubSpot Support Specialist at HubSpot (Remote)

Maintained an average CSAT score of 95%, surpassing global average. Successfully resolved over 2300 inquiries across HubSpot CRM (email automation, data migration, landing pages, sequences, etc.), demonstrating deep platform expertise. Collaborated with cross-functional teams to share insights and resolve issues; adapted quickly to diverse inquiries and technologies.

Marketing and Partnership Executive at Novite e Pte Ltd (Koomi)

Planned and executed marketing campaigns (social media ads, email campaigns, content creation), generating leads and enhancing brand visibility. Collaborated with CRO and sales teams on business development and partnership strategies, driving alignment and growth opportunities.

Marketing and Partnerships Executive at Novite Pte Ltd (Now rebranded as Koomi)

Planned and executed marketing campaigns (social media ads, email campaigns, content creation), generating leads and enhancing brand visibility. Collaborated with CRO and sales team on business development and partnership strategies, driving alignment and growth opportunities.

Marketing and Partnership Executive at Novitee Pte Ltd (Now rebranded as Koomi)

Planned and executed marketing campaigns (social media ads, email campaigns, content creation), generating leads and enhancing brand visibility. Collaborated with CRO and sales teams on business development and partnership strategies, driving alignment and growth opportunities.