Hi, I’m Jayson Neri, a customer service professional with extensive experience in technical support, QA, and customer experience. I thrive on helping users resolve software issues, optimize processes, and ensure high-quality service across chat, email, and calls. I’ve also developed websites and funnels for online marketers. I’m a collaborative, detail-oriented problem solver who enjoys working with cross-functional teams to deliver reliable solutions and meaningful product improvements. I’m seeking a full-time, long-term role where I can grow with the team and continue delivering exceptional support, website building and QA insights,…

Jayson Neri

Hi, I’m Jayson Neri, a customer service professional with extensive experience in technical support, QA, and customer experience. I thrive on helping users resolve software issues, optimize processes, and ensure high-quality service across chat, email, and calls. I’ve also developed websites and funnels for online marketers. I’m a collaborative, detail-oriented problem solver who enjoys working with cross-functional teams to deliver reliable solutions and meaningful product improvements. I’m seeking a full-time, long-term role where I can grow with the team and continue delivering exceptional support, website building and QA insights,…

Available to hire

Hi, I’m Jayson Neri, a customer service professional with extensive experience in technical support, QA, and customer experience. I thrive on helping users resolve software issues, optimize processes, and ensure high-quality service across chat, email, and calls. I’ve also developed websites and funnels for online marketers.

I’m a collaborative, detail-oriented problem solver who enjoys working with cross-functional teams to deliver reliable solutions and meaningful product improvements. I’m seeking a full-time, long-term role where I can grow with the team and continue delivering exceptional support, website building and QA insights,

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Work Experience

Customer Service Representative at Games and Gadgets - SM City Rosales
August 1, 2013 - January 1, 2014
Assisted customers with product purchases, supported troubleshooting of tablets and phones, managed inventory, and served as cashier and sales representative. Helped supervisor generate sales reports and ensured smooth in-store operations.
Support Engineer / Tech Support at Sutherland Global Services, Inc
March 1, 2014 - December 1, 2018
Frontline technical support resolving customer issues with Windows operating systems and Microsoft Office. Resolved cases via documented procedures, escalated complex issues to upper levels, and mentored other engineers. Handled a high volume of calls and demonstrated strong problem-solving and customer-relations skills.
Customer Experience – Professional (Quality Analyst) at Sutherland Global Services, Inc
December 1, 2018 - January 1, 2020
Conducted calls and chat audits to identify root causes and opportunities for improvement. Led regular coaching and feedback sessions for agents, participated in calibration with operations and training teams, and generated daily, weekly and monthly quality reports. Contributed to business reviews with performance insights.
Customer Service Associate | Technical Support (Tier 2) | Software QA at Groove.cm
October 1, 2020 - March 1, 2026
Handles Tier 1 and Tier 2 tasks via chat and email, resolves software technical issues, and escalates complex cases to Tier 3 and Dev teams (domain/website/funnel issues, email issues, etc.). Performs QA testing on apps, reports bugs, and supports website/funnel building, ecommerce, email automations, CRMs, and AI tools.

Education

Bachelor of Science in Information and Communications Technology at Pangasinan State University
January 1, 2008 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Retail, Education