Technical Support at NiteRider Technical Lighting

● Exceptional customer and client services communication; addressed any customer satisfaction issues promptly; advocated customer needs/issues across-departments ● Oversaw the work of the three technical support agents, two electrical repair technicians and one shipping personnel of the Technical Support department ● Monitored operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.) and communicated to Operations Department ● Personnel Management; managed staff of 5; performed recruitment and interviewed new hires; set and maintained work performance standards; assisted in conflict resolution; conducted performance reviews

Program Manager - Operations & Supply Chain at NiteRider Technical Lighting

● Oversaw Operations Division - Purchasing, Inventory Warehouse, Production, and Shipping/Receiving; provide support for Sales, Engineering, Customer Service and Executive Leadership ● Responsible for all aspects of domestic and global supply chain management: sourcing, planning, forecasting, purchasing and logistics management ● Production Planning - Manage material planning, scheduling performance while ensuring flexibility to business conditions and company trends ● Purchasing - Supplier performance, on time delivery, and costing activities ● Managed contracts with over 70 vendors and three logistics providers; routinely perform budgetary and operational analysis; provide performance reports ● Tracked revenue and monitor forecast trending; provide analytical support for and collaborate with client departments on demand analysis of Forecast vs. Required quantities ● Routinely assessed supply chain and logistics provider performance and communicate challenges to client departments to achieve targets; ensure quality, cost and schedule commitments are achieved ● Provided input and recommendation in improving supply chain strategies and suggested cost savings related to production planning based on regression analysis ● Developed and executed inventory management strategies that support revenue growth, minimize risk of excess and/or obsolete finished goods and raw materials, while balancing inventory levels, availability requirements and financial goals ● Budget management of up to, and sometimes more than, $2,000,000 in raw materials and finished goods; perform stock level analysis on a regular basis to ensure that the department is within finance budget ● Created and maintain data and structures in the ERP, MRP, CRM and other operations systems ● Effective performance management and development of team; assess business capacity and hire new personnel as needed, perform annual reviews, resolve disputes, maintain team morale

Owner / Web Developer at Cygnus Developement

● Nine years of experience developing websites; frontend and backend, implementing content management systems (CMS), developing/deploying web applications, database development and management ● Wide range of collaboration; Government, Medical, Health & Wellness, Veterinary, Fitness, Cosmetics, Bicycle, Clothing ● Establish hosting and domain name services/protocols to ensure website or web application is installed in an optimal environment ● Create and customize WordPress, Shopify, and Drupal themes and plugins ● Implement and customize content management systems (CMS) such as WordPress and Shopify ● Populate, and customize WooCommerce and Shopify E-commerce platforms ● Develop user interfaces using HTML, CSS, and JavaScript / jQuery ● Strong knowledge of current web design principles, search engine optimization (SEO), responsive website development, and accessibility standards according to ADA guidelines ● Follow and incorporate strict security standards ● Perform market data research/analysis, SEO optimization and review web analytics to ensure optimal functionality and search engine visibility ● Implement quality control measures during development and provide routine maintenance ● Collaborate with other web designers / developers to complete joint projects ● Perform basic management of social media accounts ● Strong client services and communication

Web Developer at Cygnus Development

Developed and deployed websites and web applications with nine years of experience in frontend and backend development, CMS implementation and customization including WordPress, Shopify, and Drupal. Expertise in e-commerce platforms WooCommerce and Shopify, UI development using HTML, CSS, JavaScript, and jQuery, coupled with knowledge in SEO, ADA accessibility standards, security standards, and social media management. Collaborated across multiple industries including Government, Medical, Health & Wellness, Veterinary, Fitness, Cosmetics, Bicycle, and Clothing sectors.

Program Manager - Operations & Supply Chain at NiteRider Technical Lighting Systems

Oversaw operations including purchasing, inventory, warehouse, production, and shipping/receiving. Managed domestic and global supply chain activities such as sourcing, planning, forecasting, purchasing, and logistics. Handled contracts with vendors and logistics providers, budget management up to $2 million, production planning, and inventory strategies to support revenue growth. Provided analytical support, performance reports, and led a team by performing hiring, reviews, and conflict resolution.