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I'm Jomar Alquizar Duallo, a dynamic professional with over 8 years of experience in customer support, technical troubleshooting, and healthcare administration. I excel at solving problems, multitasking, and streamlining workflows across tech, aviation, insurance, and healthcare sectors. I'm passionate about improving operational efficiency and elevating customer satisfaction through proactive support, clear communication, and collaborative teamwork.…I'm Jomar Alquizar Duallo, a dynamic professional with over 8 years of experience in customer support, technical troubleshooting, and healthcare administration. I excel at solving problems, multitasking, and streamlining workflows across tech, aviation, insurance, and healthcare sectors. I'm passionate about improving operational efficiency and elevating customer satisfaction through proactive support, clear communication, and collaborative teamwork.

Jomar Alquizar Duallo

Logo Designer, Flyer Designer, Video Editor, +3

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I'm Jomar Alquizar Duallo, a dynamic professional with over 8 years of experience in customer support, technical troubleshooting, and healthcare administration. I excel at solving problems, multitasking, and streamlining workflows across tech, aviation, insurance, and healthcare sectors. I'm passionate about improving operational efficiency and elevating customer satisfaction through proactive support, clear communication, and collaborative teamwork.…I'm Jomar Alquizar Duallo, a dynamic professional with over 8 years of experience in customer support, technical troubleshooting, and healthcare administration. I excel at solving problems, multitasking, and streamlining workflows across tech, aviation, insurance, and healthcare sectors. I'm passionate about improving operational efficiency and elevating customer satisfaction through proactive support, clear communication, and collaborative teamwork.

Available to hire

I’m Jomar Alquizar Duallo, a dynamic professional with over 8 years of experience in customer support, technical troubleshooting, and healthcare administration. I excel at solving problems, multitasking, and streamlining workflows across tech, aviation, insurance, and healthcare sectors.

I’m passionate about improving operational efficiency and elevating customer satisfaction through proactive support, clear communication, and collaborative teamwork.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Representative at Sykes Asia Inc.

June 1, 2015 - October 1, 2019

Provided technical assistance and resolved customer issues for smartphones, improving customer retention. Assisted in process improvements to enhance support efficiency.

Passenger Reservation Specialist at Wipro Limited

January 1, 2019 - July 1, 2020

Managed flight reservations and assisted passengers, achieving 100% booking accuracy. Provided timely travel support, contributing to seamless customer experiences.

Level 2 Technical Support Representative at Concentrix CVG Phil.

August 1, 2020 - September 1, 2022

Delivered advanced device troubleshooting, resolving 90% of cases at first contact. Escalated complex issues efficiently, maintaining high customer satisfaction ratings.

Patient Support Specialist at Staff Outsourcing Solutions

October 1, 2022 - February 1, 2024

Coordinated patient appointments and medical inquiries, ensuring timely healthcare delivery. Implemented workflow improvements that reduced response time and improved patient experience.

Customer Service Support at The Results CX

May 1, 2024 - September 1, 2024

Resolved member inquiries on policies and benefits with 98% accuracy, improving retention. Managed multiple support cases daily while maintaining high customer satisfaction scores.

Healthcare Executive at Omega Healthcare

April 1, 2025 - September 1, 2025

Streamlined pharmacy administrative processes, reducing errors and improving patient service. Assisted with medication inquiries and coordinated healthcare support, enhancing patient satisfaction.