I'm Jongsun Park, a highly self-motivated Reporting Analyst and MSc in Data Analytics graduate with a foundational background as a self-taught developer and designer. I began my career building tailored digital solutions for local businesses, focusing on aligning technical builds with specific business models and customer needs. This client-centric approach, combined with a commitment to staying updated on industry trends, has consistently driven my efficiency and output. During my tenure as a Subject Matter Expert at X (formerly Twitter), I collaborated across diverse teams and earned the Best Support Role (Q3 2022) for my operational contributions. Working closely with Workforce Management, I developed specialized Real-Time Analytics skills to optimize daily operations. Today, I leverage this unique blend of full-stack technical knowledge and advanced data analytics to centralize complex data sources into actionable insights, streamline workflows, and empower leadership through data-driven strategy.

Jongsun Park

I'm Jongsun Park, a highly self-motivated Reporting Analyst and MSc in Data Analytics graduate with a foundational background as a self-taught developer and designer. I began my career building tailored digital solutions for local businesses, focusing on aligning technical builds with specific business models and customer needs. This client-centric approach, combined with a commitment to staying updated on industry trends, has consistently driven my efficiency and output. During my tenure as a Subject Matter Expert at X (formerly Twitter), I collaborated across diverse teams and earned the Best Support Role (Q3 2022) for my operational contributions. Working closely with Workforce Management, I developed specialized Real-Time Analytics skills to optimize daily operations. Today, I leverage this unique blend of full-stack technical knowledge and advanced data analytics to centralize complex data sources into actionable insights, streamline workflows, and empower leadership through data-driven strategy.

Available to hire

I’m Jongsun Park, a highly self-motivated Reporting Analyst and MSc in Data Analytics graduate with a foundational background as a self-taught developer and designer. I began my career building tailored digital solutions for local businesses, focusing on aligning technical builds with specific business models and customer needs. This client-centric approach, combined with a commitment to staying updated on industry trends, has consistently driven my efficiency and output.

During my tenure as a Subject Matter Expert at X (formerly Twitter), I collaborated across diverse teams and earned the Best Support Role (Q3 2022) for my operational contributions. Working closely with Workforce Management, I developed specialized Real-Time Analytics skills to optimize daily operations. Today, I leverage this unique blend of full-stack technical knowledge and advanced data analytics to centralize complex data sources into actionable insights, streamline workflows, and empower leadership through data-driven strategy.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Reporting Analyst at Covalen Solutions (Onsite Meta)
July 1, 2025 - Present
Real-time analytics and data-driven workflow improvements; collaborated with Work Force Management; developed specialized Real-Time Analytics skills to optimize daily operations.
Subject Matter Expert (Real-Time Analytics) at CPL (Onsite X)
September 1, 2021 - January 1, 2024
Conducted real-time queue monitoring and data analysis to manage volume spikes and SLA; allocated incoming workloads based on predictive volume trends and agent productivity metrics; synthesized market trends into leadership insights and shared with cross-functional teams.
Generative AI Annotator at Covalen Solutions (Onsite Meta)
June 1, 2024 - July 1, 2025
Analyzed and refined large-scale datasets to improve Large Language Model (LLM) accuracy and response quality; developed high-quality data classification standards and benchmarks to ensure content consistency. Recognized for innovation through the Impact Programme Innovation Award, 2024.
Web Developer & Dashboard Designer at ODM Consultancy
August 1, 2022 - April 1, 2024
Engineered a custom analytics dashboard using React and Adobe XD to visualize key business metrics for clients. Developed SPAs to streamline data dissemination for corporate shareholders. Provided end-to-end technical support and tailored web solutions.
Web Developer & Designer at Fat Fish Marketing
December 1, 2018 - April 1, 2020
Built integrated marketing platforms with automated reporting features using React.js and Gatsby. Collaborated on software and website prototypes to enhance user experience and data capture efficiency. Customized e-commerce platforms (Shopify / WooCommerce) to improve conversions and site performance.

Education

MSc in Data Analytics at CCT College Dublin
January 11, 2030 - January 1, 2026
Diploma in Predictive Data Analytics at CCT College Dublin
January 11, 2030 - January 1, 2024
Certificate in Programming (LV6) at Dundalk Institute of Technology
January 11, 2030 - January 1, 2019
Bachelor’s Degree in Business Administration and Chinese Literature at Yeungnam University
January 11, 2030 - January 1, 2016

Qualifications

Certificate in Programming (LV6)
January 11, 2030 - April 27, 2026

Industry Experience

Software & Internet, Media & Entertainment, Professional Services, Education