Available to hire
Hi, I’m Japhal Kibirige, a Technology Solutions Specialist based in Kampala, Uganda. I help with IT support, hardware systems, and full-stack web development, blending technical expertise with strong customer service and client engagement to deliver practical solutions.
I’m proficient in Python (Django), REST APIs, Next.js, WordPress, HTML, CSS, and JavaScript. I enjoy troubleshooting hardware/software issues, deploying applications, and delivering responsive solutions that meet client needs while building lasting relationships.
Skills
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Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Russian
Beginner
Luganda
Advanced
Work Experience
IT Support Officer - Call Center at Hamilton Telecom
January 1, 2022 - PresentProvide frontline IT support, manage hardware and software systems, and contribute to in-house software and web development projects. Responsibilities include maintaining IT systems, resolving hardware/software issues to minimize downtime, implementing system upgrades and security patches, performing basic network troubleshooting, deploying and managing SuiteCRM for case escalation and client management, and leading IT asset management with accurate inventories and procurement planning. Additionally, I design and deploy new features on full-stack web applications using Next.js with integrated APIs, handle DevOps tasks on Linux servers, and develop responsive user interfaces to improve usability and customer engagement. I provide first-line technical support and collaborate with IT teams to reduce escalation rates and improve operational efficiency.
Software Specialist at Freelance
January 1, 2024 - PresentProvide end-to-end software development solutions, including web application development and customization of open-source platforms to meet client needs. Responsibilities include backend development with Django (Python), frontend interfaces with HTML, CSS, JavaScript, and WordPress, customizing open-source software, integrating APIs, testing for cross-platform compatibility, and delivering deployments with reliability and uptime. Build and maintain client relationships to ensure project success and repeat business.
Outbound Customer Care Representative at DFCU
January 1, 2024 - September 16, 2025Provided customer support, conducted surveys, and drove product sales through outbound campaigns. Responsibilities included telesales of products and insurance offerings, prompt resolution of customer inquiries, maintaining accurate records of interactions, and building rapport to enhance brand loyalty and customer satisfaction.
Internship at Hamilton Telecom / Knightscope Infotech
January 1, 2022 - September 16, 2025Gained hands-on experience in IT support, hardware maintenance, software deployment, and electronic security systems. Tasks included diagnosing hardware/software issues, customizing desktop applications, installing malware protection, deploying and monitoring software, and configuring IP security cameras and access control systems. Built practical troubleshooting skills and contributed to system optimization.
IT Support Officer at Hamilton Telecom
January 1, 2022 - PresentProvide frontline IT support, manage hardware and software systems, and contribute to in-house software and web development projects. Resolve hardware and software issues to minimize downtime; implement system upgrades and security patches; perform basic network troubleshooting; deploy and manage SuiteCRM for case escalation and client management; lead IT asset management; develop and deploy new features on full‑stack web applications using Next.js with integrated APIs; handle DevOps tasks on Linux servers; design and deliver responsive user interfaces to enhance usability; provide first‑line technical support and collaborate with IT teams to reduce escalation.
Software Specialist at Freelance
January 1, 2024 - PresentProvide end-to-end software development solutions, including web application development and customization of open‑source platforms to meet client needs. Develop backend web applications with Django, design frontend interfaces using HTML, CSS, JavaScript, and WordPress; customize open‑source software with PHP and Python modifications; deploy and maintain client web applications; integrate APIs, conduct testing, and ensure reliability and uptime; deliver projects on schedule and cultivate strong client relationships.
Outbound Customer Care Representative at DFCU
January 1, 2024 - September 16, 2025Provide customer support, conduct surveys, and drive product sales through outbound call campaigns; resolve customer inquiries promptly; maintain accurate records of customer interactions and feedback; build rapport with clients and contribute to brand loyalty and trust.
Intern at Hamilton Telecom / Knightscope Infotech
December 31, 2022 - September 16, 2025Gained hands-on experience in IT support, hardware maintenance, software deployment, and electronic security systems; performed computer maintenance, customized desktop applications to improve accessibility, installed malware protection and security measures; deployed, monitored, and maintained software; installed and configured IP security cameras, door access control systems, and alarm systems; diagnosed and troubleshooted technical issues affecting electronic security devices to minimize downtime.
IT SUPPORT OFFICER - CALL CENTER at Hamilton Telecom
January 1, 2022 - PresentProvide frontline IT support, manage hardware and software systems, and contribute to in-house software and web development projects. Maintain and optimize IT systems, resolve hardware/software issues to minimize downtime, perform system upgrades and security patches, conduct basic network troubleshooting, deploy and manage SuiteCRM for case escalation and client management, and lead IT asset management.
SOFTWARE SPECIALIST at Freelance
January 1, 2024 - PresentProvide end-to-end software development solutions, including web application development and customization of open-source platforms; Developed backend with Django (Python), frontend with HTML/CSS/JS and WordPress; Customized open-source software to align with client requirements; Deployed and maintained client web applications, integrated APIs, conducted testing, and delivered projects on schedule.
OUTBOUND CUSTOMER CARE REPRESENTATIVE at DFCU
January 1, 2024 - September 16, 2025Provide customer support, conduct surveys, and drive product sales through outbound campaigns; telesales including insurance products; resolved inquiries promptly; maintained records of interactions; built rapport and promoted brand loyalty.
INTERNSHIP at Hamilton Telecom / Knightscope Infotech
December 31, 2022 - September 16, 2025Gained hands-on experience in IT support, hardware maintenance, software deployment, and electronic security systems; Diagnosed issues, customized desktop apps, installed malware protection, deployed and maintained software, configured IP security cameras and access control, and assisted in troubleshooting and system optimization.
IT Support Officer at Hamilton Telecom
January 1, 2022 - PresentProvide frontline IT support, manage hardware and software systems, and contribute to in-house software and web development projects. Maintain and optimize IT systems, resolve hardware and software issues to minimize downtime. Implement system upgrades, security patches, and basic network troubleshooting to ensure operational efficiency. Deploy and manage SuiteCRM for case escalation and client management. Lead IT asset management with accurate inventories and timely procurement. Develop and deploy new features on full-stack web applications using Next.js with integrated APIs to support business operations. Handle DevOps tasks, including deployment and maintenance of web applications on Linux servers. Design and deliver responsive user interfaces to enhance usability and customer engagement. Utilize virtualization technologies (Hyper-V, Proxmox) to optimize resource utilization and scalability.
Software Specialist at Self-employed / Freelance
January 1, 2024 - PresentProvide end-to-end software development solutions, including web application development and customization of open-source platforms to meet client needs. Developed backend web applications using Django (Python) and created scalable, maintainable solutions. Built frontend interfaces using HTML, CSS, JavaScript and WordPress, improving usability and engagement. Customized open-source software through PHP and Python modifications to align with client workflows. Deployed and maintained client web applications, ensured reliability, performance and uptime. Integrated APIs, conducted testing, and delivered projects on schedule while building strong client relationships.
Outbound Customer Care Representative at DFCU
January 1, 2024 - September 18, 2025Conducted customer surveys to gather insights on brand quality, improved understanding of customer needs. Resolved inquiries promptly, maintained records of interactions and feedback to inform analysis. Executed telesales campaigns promoting products including insurance, contributing to increased sales and revenue. Built rapport with clients through professional communication, enhancing loyalty.
Intern at Hamilton Telecom / Knightscope Infotech
December 31, 2022 - September 18, 2025Gained hands-on experience in IT support, hardware maintenance, software deployment, and electronic security systems. Diagnosed hardware/software issues and performed component replacements. Customized desktop applications to enhance accessibility, installed malware protection, and configured IP security cameras, door access control, and alarm systems. Assisted teams in troubleshooting and system optimization, deployed and monitored software, and ensured reliability.
Outbound Customer Care Representative at DFCU
January 1, 2022 - January 1, 2024Provided customer support, conducted surveys, and drove product sales through outbound call campaigns. Resolved inquiries promptly and maintained records to inform analysis and decision-making.
Education
Bachelor of Information Technology at Islamic University in Uganda, Kampala
January 11, 2030 - January 1, 2023UACE at Old Kampala Senior Secondary School
January 11, 2030 - January 1, 2019UCE at Old Kampala Senior Secondary School
January 11, 2030 - January 1, 2017Bachelor of Information Technology at Islamic University in Uganda, Kampala
January 11, 2030 - January 1, 2023Bachelor of Information Technology at Islamic University in Uganda, Kampala
January 1, 2023 - September 16, 2025Bachelor of Information Technology at Islamic University in Uganda, Kampala
January 11, 2030 - January 1, 2023 Bachelor of Information Technology at Islamic University in Uganda, Kampala
January 11, 2030 - January 1, 2023Qualifications
CCNAv7: Introduction to Networks
January 11, 2030 - September 16, 2025CCNAv7: Enterprise Networking, Security and Automation
January 11, 2030 - September 16, 2025CCNAv7: Network Security
January 11, 2030 - September 16, 2025CCNA v7: Introduction to Networks
January 11, 2030 - September 16, 2025SRWE (Switching, Routing and Wireless Essentials)
January 11, 2030 - September 16, 2025CCNA v7: Enterprise Networking, Security and Automation
January 11, 2030 - September 16, 2025CCNA v7: Introduction to Networks
January 11, 2030 - September 16, 2025SRWE (Switching, Routing and Wireless Essentials)
January 11, 2030 - September 16, 2025CCNA v7: Enterprise Networking, Security and Automation
January 11, 2030 - September 16, 2025Network Security
January 11, 2030 - September 16, 2025CCNA v7: Introduction to Networks
January 11, 2030 - December 24, 2025SRWE (Switching, Routing and Wireless Essentials)
January 11, 2030 - December 24, 2025CCNA v7: Enterprise Networking, Security and Automation
January 11, 2030 - December 24, 2025Network Security
January 1, 2019 - December 24, 2025Industry Experience
Software & Internet, Professional Services, Computers & Electronics, Telecommunications, Education, Other
Below are some of the projects i’ve handled and still maintaining
paxtel.com
agrotelco.com
salamtelco.com
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