Available to hire
Hi, I’m Katherine Corpuz, a seasoned social media practitioner with extensive experience in social media management, strategy development, content creation, and analytics. Over the years, I’ve worked with numerous brands across various industries, helping them grow their online presence and engage effectively with their audiences. I enjoy crafting engaging content and using data-driven insights to refine social media strategies that deliver results.
I am passionate about helping businesses and brands maximize their digital marketing potential, whether through organic growth or targeted ad campaigns. When I’m not working, I like to explore new trends in social media and digital marketing to keep my skills sharp and relevant.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Social Media Assistant at BruntWork
July 1, 2024 - July 22, 2025Social Media Assistant for Collector Car Network, responsible for uploading, scheduling, and publishing car listings and articles across Facebook, Instagram, Twitter/X, Pinterest, and LinkedIn using Later. Managed social media content for three distinct brands under Collector Car Network while maintaining consistent brand voice and messaging. Drafted, scheduled, and distributed daily email marketing campaigns featuring car listings using Mailchimp and E2ma.net.
Freelance Social Media and Community Manager at N/A
August 1, 2018 - July 22, 2025General Social Media and Community Management for various SMEs and brands across Facebook, Instagram, Twitter, TikTok, and YouTube. Handled content management and scheduling, moderated or monitored brand live events, provided social media consultation and strategy, created/wrote social media content including copy and basic artwork (photos, GIFs, clips), produced social media reports with insights and recommendations, managed social media ads mainly via Meta Business Suite/Ads Manager, and handled product listing for e-commerce platforms such as Shopee, Lazada, and TikTok Shop. Open to project-based or short-term collaborations with clients spanning multiple industries.
Social Media Marketing Specialist at Aviator Gear
July 1, 2024 - May 31, 2025Created, scheduled, and published content on Facebook, Instagram, and Pinterest to drive engagement. Collaborated with the marketing team to design and execute campaigns aligned with brand goals. Conducted competitor analysis to inform strategy and optimize content performance. Curated user-generated content and customer reviews to enhance marketing materials. Managed social media content calendar to ensure timely and consistent posting. Helped develop customer personas to better target marketing efforts. Proposed and led quarterly marketing projects, analyzing results to refine strategies.
Listing Specialist at Virtual Coworker - Virtual Assistants from the Philippines
June 1, 2024 - July 31, 2024Created, edited, and published product listings on company's auction website. Ensured all listings contained accurate descriptions, specifications, pricing, and high-quality images. Reviewed listings regularly to maintain company standards and platform guidelines. Identified and corrected inaccuracies or inconsistencies in listings.
Social Media Marketing Assistant at Virtual Coworker - Virtual Assistants from the Philippines
October 1, 2022 - May 31, 2024Supported a hospitality marketing company in Melbourne, Australia by responding to Facebook and Instagram comments and Google My Business reviews. Created Facebook and Instagram content including posts with captions, graphics, stories, and reels using Canva and CapCut. Scheduled content via Meta Business Suite, OnlyPult, and SKED. Boosted content through Meta Business Suite and performed other ad hoc tasks.
Freelance Community Manager at David & Golyat
March 1, 2021 - July 31, 2024Managed communities for Philippine brands including analyzing social media audience sentiments and providing insights and recommendations to improve social media performance. Ensured social media posts for clients were scheduled and posted and responded to audience queries and concerns regarding the brands' products and services.
Freelance Community Manager at CRE8manila
March 1, 2021 - September 30, 2022Handled community management for Philippine brands including content management for Facebook groups in coordination with group admins and evaluating post performance. Analyzed social media audience sentiments and implemented social media ads to boost brand communities, reach, and engagement. Provided insights and recommendations to improve social media performance. Ensured posts were scheduled and responded to audience queries.
Community Manager at INFC New Marketing and Communications
March 1, 2021 - June 30, 2022Managed community for various brands by analyzing social media audience sentiments, scheduling and posting content, responding to audience queries and concerns, and recommending best practices to improve the digital presence of managed brands.
Freelance Community Manager at CRE8manila
April 1, 2020 - December 31, 2020Managed communities for Philippine brands, analyzed social media audience sentiments, ran social media ads to boost brand efforts to grow communities and engagement, provided insights and recommendations, ensured posts were scheduled and handled audience queries.
Engagement Monitor at AHA! Behavioral Design
February 1, 2020 - March 31, 2020Contractual consultant assisting project managers in monitoring engagements and archiving activities for a Facebook group project. Created reports and analysis of engagement data for client projects.
Social Media Manager at CRE8manila
August 1, 2019 - December 31, 2019Managed overall social media for Philippine brands focusing on Facebook and Instagram. Planned, curated, and created social media posts including photos, GIFs, and short clips. Conducted competitive research on social media and digital efforts, analyzed audience sentiments, ran ads to grow communities and engagement, provided performance insights and recommendations, ensured scheduling and posting, responded to audience queries and concerns, and managed company website project overseeing design and content.
Community Manager at CRE8manila
July 1, 2019 - August 31, 2019Managed communities for Philippine brands on Facebook and Instagram by researching social media competitors, analyzing audience sentiment, running social media ads, providing insights and recommendations, scheduling and posting social media content, and responding to audience queries and concerns.
Community Manager at ID8MNL
January 1, 2019 - December 31, 2019Managed community for Philippine brands on Facebook and Instagram. Conducted research on social media and digital efforts of local competitors, analyzed audience sentiments, ran social media ads to grow communities and engagement, provided insights and recommendations, scheduled and posted content, and responded to audience queries related to brands.
Community Manager at Keyframe, Inc.
August 1, 2017 - December 31, 2019Analyzed social media audience sentiments, ran social media ads to grow and engage brand communities, provided insights and recommendations for social media performance improvements, ensured all social media posts for clients were scheduled and posted, and responded to audience queries regarding products and services.
Project-based Social Media Specialist at Globe Telecom
August 1, 2018 - September 30, 2018Managed social media for Globe Telecom's authorized distributors in Laguna and Bicol Region including page setup, content curation and creation, community management, Facebook ads focused on lead generation, page likes, post reach, messages, and Facebook analytics.
Social Media Analyst at The Penbrothers International, Inc.
March 1, 2017 - June 30, 2017Worked with Social Status, an Australian social media analytics start-up, generating monthly and new business reports for Facebook pages of Australian brands. Analyzed data from Facebook Analytics and Business Manager and other insight tools. Provided recommendations to improve brands' social media performance.
Social Media Specialist at TrueLogic Online Solutions
September 1, 2014 - February 28, 2017Managed social media accounts for SMEs from US, Canada, UK, and Australia. Curated and created social media content, copywrote, designed images for posts, created social media proposals and monthly reports. Versed in Facebook Business Manager, Ads Manager, Power Editor, Facebook Analytics, Twitter Analytics, and various scheduling and editing tools. Minimal exposure to SEO and keyword research.
Technical Support Specialist, Tier 2 at 24]7
April 1, 2013 - February 28, 2014Answered calls and performed troubleshooting for cable internet connectivity issues including wired and wireless internet, modem issues, Wi-Fi router problems, IP addresses, and modem GUI. Handled call escalations from Tier 1, managed billing and payment inquiries, and offered internet speed upgrades.
Technical Support Representative at SYNNEX Concentrix Corp
August 1, 2012 - April 30, 2013Handled billing and payment inquiries for digital cable TV, sold channel packages and upgrades, performed level 1 troubleshooting for digital cable TV and broadband, and handled level 1 and 2 call escalations regarding subscription issues.
Technical Support Specialist at Sitel
April 1, 2009 - August 31, 2012Provided troubleshooting for internet issues including browsers, dial-up, and email, responded to billing and plan inquiries, and supported mobile network and international roaming concerns via phone and email.
Social Media Assistant at BruntWork
July 1, 2024 - June 7, 2025Social Media Assistant for Collector Car Network responsible for uploading, scheduling, and publishing car listings and articles across multiple social media platforms using Later. Managed social media content for three distinct brands, maintained consistent brand voice, and drafted daily email marketing campaigns using Mailchimp and E2ma.net.
Freelance Social Media and Community Manager at N/A
August 1, 2018 - June 7, 2025Provided social media and community management services for various SMEs and brands across Facebook, Instagram, Twitter, TikTok, and YouTube. Responsibilities include content management, scheduling, live event moderation, social media consultation, content creation, reporting with insights and recommendations, and implementing social media ads mainly via Meta Business Suite/Ads Manager. Managed product listings for e-commerce platforms and was open for short-term collaborations.
Social Media Marketing Specialist at Aviator Gear
July 1, 2024 - May 31, 2025Created, scheduled, and published content on Facebook, Instagram, and Pinterest to drive engagement. Collaborated with marketing team to design and execute campaigns, conducted competitor analysis, curated user-generated content, managed content calendars, developed customer personas, generated innovative content ideas, and proposed quarterly marketing projects with result analysis.
Listing Specialist at Virtual Coworker - Virtual Assistants from the Philippines
June 1, 2024 - July 31, 2024Created, edited, and published product listings on company's auction website ensuring accuracy in descriptions, specifications, pricing, and images. Regularly reviewed listings to meet company and platform standards and corrected inaccuracies.
Social Media Marketing Assistant at Virtual Coworker - Virtual Assistants from the Philippines
October 1, 2022 - May 31, 2024Assisted in social media marketing for a hospitality marketing company in Melbourne, Australia including responding to comments and reviews, creating content using Canva and CapCut, scheduling content via Meta Business Suite, OnlyPult and SKED, boosting content via Meta Business Suite, and performing ad hoc tasks.
Freelance Community Manager at David & Golyat
March 1, 2021 - July 31, 2024Managed communities for Philippine brands by analyzing audience sentiments, providing insights and recommendations for social media improvement, scheduling and posting content, and responding to audience queries and concerns.
Freelance Community Manager at CRE8manila
March 1, 2021 - September 30, 2022Community management for Philippine brands, content management for Facebook groups coordinating with admins, analyzing audience sentiments, running social media ads to grow community, providing insights, scheduling posts, and engaging with audience queries.
Community Manager at INFC New Marketing and Communications
March 1, 2021 - June 30, 2022Managed online communities for various brands, analyzed audience sentiments, scheduled and posted social media content, responded to queries, and recommended social media best practices to improve digital standing.
Freelance Community Manager at CRE8manila
April 1, 2020 - December 31, 2020Handled community management for Philippine brands by analyzing social media sentiments, running ads to boost growth, providing strategic insights, scheduling and posting content, and responding to audience inquiries.
Engagement Monitor at AHA! Behavioral Design
February 1, 2020 - March 31, 2020Contractual consultant role assisting project managers in monitoring and archiving Facebook group engagements for a client project. Created reports analyzing engagement data.
Social Media Manager at CRE8manila
August 1, 2019 - December 31, 2019Managed social media for Philippine brands on Facebook and Instagram including planning, content curation and creation (photos, GIFs, clips), researching local brand digital efforts, analyzing audience sentiment, running social media ads, providing insights, scheduling posts, and handling audience responses. Also oversaw company website project management.
Community Manager at CRE8manila
July 1, 2019 - August 31, 2019Managed communities for Philippine brands on Facebook and Instagram by conducting research, analyzing sentiment, running ads to grow community, providing insights, scheduling posts, and responding to audience inquiries.
Community Manager at ID8MNL
January 1, 2019 - December 31, 2019Managed Facebook and Instagram communities for Philippine brands, conducted research, analyzed social media audience sentiments, ran ads to boost community growth and engagement, provided strategic recommendations, scheduled all posts, and responded to product and service queries.
Community Manager at Keyframe, Inc.
August 1, 2017 - December 31, 2019Analyzed social media audience sentiments, ran social media ads to boost community growth and engagement, provided insights and recommendations for improvement, scheduled and posted all social media content, and addressed audience queries.
Project-based Social Media Specialist at Globe Telecom
August 1, 2018 - September 30, 2018Managed social media for Globe Telecom's authorized distributors in Laguna and Bicol Region including page setup, content curation and creation, community management, Facebook ads for lead generation, page likes, post reach, messages, and Facebook analytics.
Social Media Analyst at The Penbrothers International, Inc.
March 1, 2017 - June 30, 2017Worked for Social Status, an Australian-based social media analytics startup, generating monthly and new business reports analyzing Facebook page data of various Australian brands. Provided recommendations to improve social media performance using Facebook Analytics and Business Manager tools.
Social Media Specialist at TrueLogic Online Solutions
September 1, 2014 - February 28, 2017Managed social media accounts for SMEs in US, Canada, UK, and Australia. Responsibilities included content curation and creation, copywriting, image creation, social media strategy and reporting, Facebook Business tools usage, Twitter analytics, scheduling tools expertise, and basic SEO knowledge.
Technical Support Specialist, Tier 2 at 24/7
April 1, 2013 - February 28, 2014Provided Tier 2 technical support for cable internet connectivity including troubleshooting modem and router issues, handling escalations, billing, and payment inquiries, and offering internet speed upgrades.
Technical Support Representative at SYNNEX Concentrix Corp
August 1, 2012 - April 30, 2013Handled billing and payment inquiries for digital cable TV customers, sold channel packages and upgrades, performed Level 1 troubleshooting for cable and broadband issues, and managed call escalations.
Technical Support Specialist at Sitel
April 1, 2009 - August 31, 2012Performed troubleshooting for internet issues (including browsers, dial-up, email), answered billing and plan usage queries, and provided phone and email support for mobile network and roaming.
Social Media Assistant at BruntWork
July 1, 2024 - July 31, 2025Social Media Assistant for Collector Car Network, responsible for uploading, scheduling, and publishing car listings and articles across multiple social media platforms including Facebook, Instagram, Twitter/X, Pinterest, and LinkedIn, using Later. Managed social media content for three distinct brands under Collector Car Network, maintaining consistent brand voice and messaging. Drafted, scheduled, and distributed daily email marketing campaigns featuring car listings using Mailchimp and E2ma.net.
Freelance Social Media and Community Manager at N/A
August 1, 2018 - June 11, 2024General Social Media and Community Management for various SMEs and brands across Facebook, Instagram, Twitter, TikTok, and YouTube. Managed content scheduling, moderated brand live events, provided social media consultation and strategy, created copy and basic visual content, generated social media reports with insights and recommendations, managed social media ads mainly via Meta Business Suite/Ads Manager, and handled product listings for e-commerce platforms such as Shopee, Lazada, and TikTok Shop. Available for project-based or short-term collaborations.
Social Media Marketing Specialist at Aviator Gear
July 1, 2024 - May 31, 2025Created, scheduled, and published content on Facebook, Instagram, and Pinterest to drive engagement. Collaborated with the marketing team to design and execute campaigns aligned with brand goals. Conducted competitor analysis to inform strategy and optimize content performance. Curated user-generated content and customer reviews to enhance marketing materials. Managed social media content calendar ensuring timely and consistent posting. Developed customer personas to better target marketing efforts. Generated innovative content ideas and led quarterly marketing projects analyzing results to refine strategies.
Listing Specialist at Virtual Coworker - Virtual Assistants from the Philippines
June 1, 2024 - July 31, 2024Created, edited, and published product listings on the company's auction website ensuring accurate descriptions, specifications, pricing, and high-quality images. Reviewed listings regularly to ensure compliance with company standards and platform guidelines. Identified and corrected inaccuracies or inconsistencies in listings.
Social Media Marketing Assistant at Virtual Coworker - Virtual Assistants from the Philippines
October 1, 2022 - May 31, 2024Assisted social media marketing for a hospitality marketing company in Melbourne, Australia (RankOne). Responded to Facebook and Instagram comments and Google My Business reviews. Created Facebook and Instagram content including posts, captions, graphics, stories, and reels using Canva and CapCut. Scheduled content via Meta Business Suite, OnlyPult, and SKED. Boosted content via Meta Business Suite and handled various ad hoc tasks.
Freelance Community Manager at David & Golyat
March 1, 2021 - July 31, 2024Managed community for Philippine brands, analyzed social media audience sentiments, provided insights and recommendations to improve social media performance, scheduled and posted social media content, and responded to audience queries and concerns regarding products and services.
Freelance Community Manager at CRE8manila
March 1, 2021 - September 30, 2022Performed community management for Philippine brands including content management for Facebook groups, analyzing social media audience sentiments, running social media ads to grow communities, and providing insights and recommendations to improve clients’ social media performance. Ensured timely posting and responded to audience queries.
Community Manager at INFC New Marketing and Communications
March 1, 2021 - June 30, 2022Managed communities for various brands, analyzed social media audience sentiments, ensured scheduling and posting of social media content, responded to audience queries about products and services, and recommended best practices to improve digital presence.
Freelance Community Manager at CRE8manila
April 1, 2020 - December 31, 2020Handled community management for Philippine brands, analyzed audience sentiments, ran social media ads to boost community growth and engagement, provided insights and recommendations for improving social media performance, scheduled posts, and responded to audience queries.
Engagement Monitor at AHA! Behavioral Design
February 1, 2020 - March 31, 2020Contract consultant assisting project managers in monitoring and archiving engagements within a Facebook group project. Created engagement reports with analysis.
Social Media Manager at CRE8manila
August 1, 2019 - December 31, 2019Managed overall social media for Philippine brands including planning, curation, and creation of posts with photos, GIFs, and short clips. Conducted research on social media and digital efforts by local brands and competitors. Analyzed audience sentiments, ran social media ads to grow communities, provided performance insights and recommendations, ensured timely scheduling and posting of content, responded to customer queries, and managed company website projects including web design/layout and content.
Community Manager at CRE8manila
July 1, 2019 - August 31, 2019Managed communities on Facebook and Instagram for Philippine brands. Conducted research on social media and digital presence of local brands and competitors. Analyzed audience sentiments, ran social media ads to boost community growth and engagement, provided recommendations for improving social media performance, scheduled and posted social media content, and responded to product or service inquiries.
Community Manager at ID8MNL
January 1, 2019 - December 31, 2019Managed communities for Philippine brands on Facebook and Instagram. Conducted social media research and competitor analysis. Analyzed audience sentiments, ran social media ads to increase community reach and engagement, offered insights and recommendations, ensured post scheduling and responded to audience queries.
Community Manager at Keyframe, Inc.
August 1, 2017 - December 31, 2019Analyzed social media audience sentiments and ran social media ads to grow community and increase engagement for clients. Provided social media performance insights and recommendations. Ensured scheduling and posting of all social media content and responded to audience queries regarding products and services.
Project-based Social Media Specialist at Globe Telecom
August 1, 2018 - September 30, 2018Managed social media for Globe Telecom's authorized distributors in Laguna and Bicol Region. Tasks included social media page setup, content curation and creation, community management, Facebook Ads (leads generation, page likes, post reach, messages), and Facebook Analytics.
Social Media Analyst at The Penbrothers International, Inc.
March 1, 2017 - June 30, 2017Worked for Social Status, an Australian social media analytics startup. Generated monthly and new business reports based on Facebook pages of various Australian brands. Analyzed data from Facebook Analytics and Business Manager and other insight tools. Provided recommendations to improve brand social media performance.
Social Media Specialist at TrueLogic Online Solutions
September 1, 2014 - February 28, 2017Managed social media accounts for SMEs from US, Canada, UK, and Australia. Curated and created social media content, responsible for copywriting and image creation. Created social media strategy proposals and monthly reports. Proficient with Facebook Business Manager, Ads Manager, Power Editor, Facebook Analytics/Insights, Facebook paid ads. Familiar with Twitter Analytics and various scheduling tools and online image editing tools such as Pixlr and Canva. Had minimal exposure to SEO, longform content writing, and keyword research.
Technical Support Specialist, Tier 2 at 24]7
April 1, 2013 - February 28, 2014Handled troubleshooting for cable internet connectivity issues including wired and wireless internet, modem, Wi-Fi router, IP addresses, and modem GUI. Managed call escalations from Tier 1, answered billing and payment inquiries, and offered internet speed upgrades.
Technical Support Representative at SYNNEX Concentrix Corp
August 1, 2012 - April 30, 2013Handled billing and payment inquiries related to digital cable TV services. Sold cable TV channels and premium packages/upgrades. Performed level 1 troubleshooting for digital cable TV and minor broadband issues. Managed level 1 and 2 call escalations related to subscriptions.
Technical Support Specialist at Sitel
April 1, 2009 - August 31, 2012Provided troubleshooting for internet-related issues including browsers, dial-up connections, and emails. Handled billing and plan usage inquiries and provided phone and email support for mobile network and international roaming concerns.
Social Media Assistant at BruntWork
July 1, 2024 - July 26, 2025Social Media Assistant for Collector Car Network where I upload, schedule, and publish car listings and articles across Facebook, Instagram, Twitter/X, Pinterest, and LinkedIn using Later. Manage social media content for three distinct brands maintaining consistent brand voice and messaging. Draft, schedule, and distribute daily email marketing campaigns featuring car listings using Mailchimp and E2ma.net.
Freelance Social Media and Community Manager at N/A
August 1, 2018 - July 26, 2025Handled general Social Media/Community Management for various SMEs and brands including content management and scheduling, moderating brand live events, social media consultation and strategy, content creation, social media reporting with insights and recommendations, implementing and managing social media ads mainly via Meta Business Suite/Ads Manager, and product listing for e-commerce platforms like Shopee, Lazada, and TikTok Shop. Open for project-based or short-term collaborations across various industries.
Social Media Marketing Specialist at Aviator Gear
July 1, 2024 - May 31, 2025Created, scheduled, and published content on Facebook, Instagram, and Pinterest to drive engagement. Collaborated with marketing teams to design and execute campaigns aligned with brand goals. Conducted competitor analysis, curated user-generated content, managed social media content calendar, developed customer personas, proposed and led quarterly marketing projects, and analyzed results to refine strategies.
Listing Specialist at Virtual Coworker - Virtual Assistants from the Philippines
June 1, 2024 - July 31, 2024Created, edited, and published product listings on company's auction website ensuring accuracy in descriptions, specifications, pricing, and visuals. Regularly reviewed listings to maintain standards and compliance. Identified and corrected inaccuracies or inconsistencies in listings.
Social Media Marketing Assistant at Virtual Coworker - Virtual Assistants from the Philippines
October 1, 2022 - May 31, 2024Provided social media marketing assistance for a hospitality marketing company in Melbourne, Australia. Responsibilities included responding to Facebook and Instagram comments, managing reviews on Google My Business, creating and scheduling Facebook and Instagram content using Canva & CapCut, scheduling content using Meta Business Suite, OnlyPult and SKED, boosting content via Meta Business Suite, and other ad hoc tasks.
Freelance Community Manager at David & Golyat
March 1, 2021 - July 31, 2024Managed community engagement for Philippine brands by analyzing social media audience sentiments, providing insights and recommendations to improve social media performance, scheduling and posting social media content, and responding to audience queries and concerns about products and services.
Freelance Community Manager at CRE8manila
March 1, 2021 - September 30, 2022Handled community and content management for Facebook groups, coordinated with group admins, performed social media audience sentiment analysis, implemented social media ads to grow and engage audience, provided performance insights, scheduled posts, and responded to audience inquiries.
Community Manager at INFC New Marketing and Communications
March 1, 2021 - June 30, 2022Managed community for various brands by analyzing social media sentiments, scheduling and posting social media content, responding to audience queries, and recommending social media best practices to enhance digital presence.
Freelance Community Manager at CRE8manila
April 1, 2020 - December 31, 2020Performed community management and audience sentiment analysis, ran social media ads to grow and engage communities, provided client recommendations, scheduled posts, and responded to audience inquiries.
Engagement Monitor at AHA! Behavioral Design
February 1, 2020 - March 31, 2020Contractual consultant assisting project managers in monitoring and archiving engagements in a Facebook group for a specific client project. Created reports and performed engagement analysis.
Social Media Manager at CRE8manila
August 1, 2019 - December 31, 2019Managed overall social media for Philippine brands on Facebook and Instagram including planning, curation, research on competitors, audience sentiment analysis, social media advertising, providing insights and recommendations, scheduling posts, responding to audience queries, and overseeing website project management.
Community Manager at CRE8manila
July 1, 2019 - August 31, 2019Managed communities for Philippine brands through research, audience sentiment analysis, social media advertising, insights and recommendations to improve performance, scheduling posts, and responding to audience queries.
Community Manager at ID8MNL
January 1, 2019 - December 31, 2019Community management for Philippine brands including competitor research, audience sentiment analysis, running social media ads, providing insights and recommendations, scheduling posts, and engaging with audience queries.
Community Manager at Keyframe, Inc.
August 1, 2017 - December 31, 2019Analyzed social media audience sentiments, ran ads to grow communities and engagements, provided insights to improve performance, scheduled posts, and responded to audience queries and concerns.
Project-based Social Media Specialist at Globe Telecom
August 1, 2018 - September 30, 2018Managed social media for Globe Telecom's authorized distributors including page setup, content curation and creation, community management, Facebook Ads for lead generation and engagement, and Facebook analytics.
Social Media Analyst at The Penbrothers International, Inc.
March 1, 2017 - June 30, 2017Worked for Social Status, an Australian-based social media analytics startup. Generated monthly and new business reports for Facebook pages of Australian brands, analyzed data from Facebook Analytics and Business Manager, and provided recommendations to improve brand social media performance.
Social Media Specialist at TrueLogic Online Solutions
September 1, 2014 - February 28, 2017Managed social media accounts for SMEs across US, Canada, UK, Australia involving content curation and creation, copywriting, social media strategy development, and monthly reports. Used Facebook Business Manager, Ads Manager, Power Editor, Facebook Analytics and scheduling tools like Hootsuite, Canva, and others.
Technical Support Specialist, Tier 2 at 24/7
April 1, 2013 - February 28, 2014Handled troubleshooting for cable internet connectivity issues, modem and router issues; answered billing and payment inquiries; provided internet speed upgrades and handled escalations.
Technical Support Representative at SYNNEX Concentrix Corp
August 1, 2012 - April 30, 2013Handled billing and payment inquiries for digital cable TV, sold cable channel packages, performed level 1 troubleshooting for digital cable TV and broadband, and handled call escalations.
Technical Support Specialist at Sitel
April 1, 2009 - August 31, 2012Performed troubleshooting for internet-related issues including browsers, dial-up connections, emails, answered billing and plan usage inquiries, and supported mobile network and international roaming concerns.
Education
Bachelor of Arts (B.A.) at Jose P. Rizal University
January 1, 2005 - December 31, 2009High School Diploma at Jose Rizal University
January 1, 1999 - December 31, 2003Qualifications
Industry Experience
Retail, Media & Entertainment, Telecommunications, Travel & Hospitality, Financial Services, Professional Services, Real Estate & Construction, Education, Healthcare, Non-Profit Organization, Transportation & Logistics, Software & Internet, Wholesale & Distribution, Other, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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