Data & Implementation Specialist at ServiceTitan / Schedule Engine

Served as the central coordination point for a high-volume operational environment, managing multi-channel communications, maintaining records, and ensuring accurate and timely information flow across internal teams and external stakeholders. Collaborated with customers to understand workflow challenges and improve software adoption. Diagnosed and resolved technical issues promptly and effectively, balancing customer needs and business objectives. Provided technical support including login resets, password management, and profile deactivation, and troubleshot technical issues to enhance client satisfaction. Used JSON for data integration and manipulation, partnering with Product and Engineering teams to communicate user feedback and resolve usability issues. Translated complex technical processes into clear, user-friendly documentation and training; analyzed customer pain points and recommended workflow improvements.

Client Manager at BookJane

Provided administrative and operational support to consultants across multiple sectors, focused on organized record-keeping, accurate documentation, and responsive coordination. Managed accounts of existing clients and monitored returning customers’ accounts and proposals/contracts, including management of quotes, contracts, and cost recovery associated with deliverables. Collaborated with operations and internal legal and financial teams as needed.