I am an IT and digital operations professional with a strong background in technical support, systems troubleshooting, and web platform management. I thrive in hybrid, fast-paced environments, supporting hardware, software, and remote users across multiple platforms. I have hands-on experience with WordPress administration, Active Directory, Microsoft 365, and various remote access tools, and I’m known for being adaptable, responsive, and solution-focused. My career spans building and maintaining WordPress sites, managing digital platforms and internal systems, and directing IT operations for distributed teams. I’m passionate about reliable, secure technology that supports business goals and user success, and I’m always eager to learn and apply new tools to improve operations.…

Karl Dixon

I am an IT and digital operations professional with a strong background in technical support, systems troubleshooting, and web platform management. I thrive in hybrid, fast-paced environments, supporting hardware, software, and remote users across multiple platforms. I have hands-on experience with WordPress administration, Active Directory, Microsoft 365, and various remote access tools, and I’m known for being adaptable, responsive, and solution-focused. My career spans building and maintaining WordPress sites, managing digital platforms and internal systems, and directing IT operations for distributed teams. I’m passionate about reliable, secure technology that supports business goals and user success, and I’m always eager to learn and apply new tools to improve operations.…

Available to hire

I am an IT and digital operations professional with a strong background in technical support, systems troubleshooting, and web platform management. I thrive in hybrid, fast-paced environments, supporting hardware, software, and remote users across multiple platforms. I have hands-on experience with WordPress administration, Active Directory, Microsoft 365, and various remote access tools, and I’m known for being adaptable, responsive, and solution-focused.

My career spans building and maintaining WordPress sites, managing digital platforms and internal systems, and directing IT operations for distributed teams. I’m passionate about reliable, secure technology that supports business goals and user success, and I’m always eager to learn and apply new tools to improve operations.

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Skills

Experience Level

Language

English
Fluent

Work Experience

WordPress Website Developer at ConsultNIP
January 1, 2025 - Present
Built and maintained WordPress websites for small businesses and brands. Troubleshot website functionality, hosting, email, and plugin-related issues. Configured website platforms, user access, and basic e-commerce functionality. Provided updates, troubleshooting, and ongoing technical support. Led fast-turnaround launches, redesigns, and platform maintenance with a focus on security and reliability.
Digital Operations & Technical Support Specialist at KC Capital Holdings Corp
January 1, 2018 - March 1, 2026
Supported day-to-day operations for digital platforms, websites, and internal business systems. Troubleshot website, email, hosting, DNS, and user access issues across hybrid environments. Managed WordPress updates, plugin maintenance, backups, and platform reliability. Provided hardware/software and remote access support for internal users and contractors. Coordinated system setups, user onboarding, and technical support requests; maintained documentation and monitored platform performance.
IT Manager at Mela Capital Group
June 1, 2010 - January 1, 2018
Directed IT operations for 100+ remote underwriters in a cloud-based environment. Managed secure infrastructure for mortgage processing systems and sensitive data. Integrated CRM and LOS systems to streamline workflows and improve operational efficiency. Coordinated development updates and system enhancements across internal platforms.
Senior Operations Analyst at The Citco Group Limited
January 1, 2006 - January 1, 2010
Supported enterprise systems in secure financial environments. Maintained databases, backups, and automation processes to reduce downtime. Built monitoring solutions for proactive issue detection and issue resolution.
System Administrator at Interland
January 1, 2001 - January 1, 2006
Managed infrastructure for 8,000+ web servers in a hosting environment. Performed system updates, monitoring, and uptime optimization. Supported server operations, patching, and troubleshooting activities.

Education

Bachelor of Science, Computer Information Systems at Glendale University
March 21, 2025 - March 21, 2025
Associate of Arts, Psychology at Broward College
March 21, 2025 - March 21, 2025
Microsoft Certified Systems Administrator (MCSA) at Hommnick Systems
March 21, 2025 - March 21, 2025
B.S. at Glendale University
January 11, 2030 - May 21, 2026
A.A. at Broward College
January 11, 2030 - May 21, 2026

Qualifications

Hubspot
March 21, 2025 - March 21, 2025
Wordpress
March 21, 2025 - March 21, 2025
MCSA – Microsoft Certified Systems Administrator – Hommnick Systems
January 11, 2030 - May 21, 2026

Industry Experience

Computers & Electronics, Financial Services, Media & Entertainment, Professional Services, Real Estate & Construction, Software & Internet, Other
    Lead generation

    At A Plus Mortgage, I was responsible for developing and executing lead generation strategies to attract qualified mortgage clients. My role involved identifying target audiences, managing digital marketing campaigns, optimizing landing pages, and leveraging social media platforms to increase brand visibility and drive traffic. I also collaborated with referral partners, real estate professionals, and local networks to generate high-quality leads. In addition, I utilized CRM tools to track lead performance, analyze data trends, and refine outreach tactics to improve conversion rates. My efforts directly contributed to expanding the client base and supporting the company’s overall growth.