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I'm a UX/Product Designer with 4+ years of experience delivering enterprise SaaS and consumer digital platforms across financial services, telecommunications, and media. I specialize in end-to-end UX design, user research, accessibility (WCAG, AODA), Agile delivery, and scalable design systems. I thrive collaborating with cross-functional teams including product, engineering, legal, and compliance stakeholders in regulated and data-sensitive environments.…I'm a UX/Product Designer with 4+ years of experience delivering enterprise SaaS and consumer digital platforms across financial services, telecommunications, and media. I specialize in end-to-end UX design, user research, accessibility (WCAG, AODA), Agile delivery, and scalable design systems. I thrive collaborating with cross-functional teams including product, engineering, legal, and compliance stakeholders in regulated and data-sensitive environments.

Kate Lai

UX Designer, UI Designer, Product Designer, +1

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I'm a UX/Product Designer with 4+ years of experience delivering enterprise SaaS and consumer digital platforms across financial services, telecommunications, and media. I specialize in end-to-end UX design, user research, accessibility (WCAG, AODA), Agile delivery, and scalable design systems. I thrive collaborating with cross-functional teams including product, engineering, legal, and compliance stakeholders in regulated and data-sensitive environments.…I'm a UX/Product Designer with 4+ years of experience delivering enterprise SaaS and consumer digital platforms across financial services, telecommunications, and media. I specialize in end-to-end UX design, user research, accessibility (WCAG, AODA), Agile delivery, and scalable design systems. I thrive collaborating with cross-functional teams including product, engineering, legal, and compliance stakeholders in regulated and data-sensitive environments.

Available to hire

I’m a UX/Product Designer with 4+ years of experience delivering enterprise SaaS and consumer digital platforms across financial services, telecommunications, and media. I specialize in end-to-end UX design, user research, accessibility (WCAG, AODA), Agile delivery, and scalable design systems.
I thrive collaborating with cross-functional teams including product, engineering, legal, and compliance stakeholders in regulated and data-sensitive environments.

Skills

Figma

Product Design

Web Design

Experience Level

Figma

Expert

Product Design

Expert

Web Design

Expert

Language

English

Fluent

Work Experience

UI/UX Designer at FCT

February 1, 2025 - Present

Designed intuitive user interfaces and guided users through complex insurance workflows while simplifying content, resulting in clearer user guidance and reduced support queries. Crafted concise UI copy and contextual messaging that helped users understand key decisions during high-stakes transactions. Partnered with legal, compliance, and product teams to align messaging with regulatory requirements and brand tone.

UI/UX Designer at Amdocs

October 1, 2020 - Present

Designed and shipped high-traffic streaming applications across 5+ platforms (Web, iOS, Android, and Smart TV). Architected and maintained a comprehensive Design System in Figma, increasing design-to-development hand-off efficiency and ensuring brand consistency across all digital platforms. Executed end-to-end user research and usability testing cycles, leveraging data-driven insights to iteratively improve user retention and engagement metrics. Led the design hand-off process across all platforms, ensuring high-quality standards, while collaborating closely with engineering, product teams, and stakeholders to align UX solutions with technical feasibility and business objectives.

UI/UX Designer at Communitech

July 31, 2020 - Present

Designed responsive websites and mobile applications for small business clients to improve digital brand presence. Developed tailored design solutions by conducting quantitative research and usability studies to meet specific user needs.

UI Designer at Cream Productions

January 6, 2020 - May 29, 2020

Designed and developed a website for an augmented reality (AR) game to support product launch and user engagement.