Identified potential donors and built rapport, explaining campaign objectives persuasively; collected donations with strict adherence to compliance and data security. Drove outreach using CRM tools, tracked interactions, and supported campaign platforms. Consistently exceeded daily quotas by 110%, maintaining 95-98% accuracy and a 15% donor conversion rate.

Walmart Customer Service Representative at Walmart

January 1, 2023 - September 1, 2023

Handled inbound sales calls from customers purchasing flowers for celebrations, urgent events, and funerals. Processed orders accurately while maintaining a compassionate and calm tone, especially with grieving or irate customers. Managed follow-ups, delivery concerns, and escalations; maintained organized digital records and ensured data consistency across platforms. Conducted outbound calls to qualified leads from the company database, promoting public-service-related cases. Consistently met high performance standards and contributed to customer satisfaction.

Lead Generation Specialist at Remote Onsite

May 1, 2022 - November 30, 2022

Performed lead generation for public-service campaigns, identified potential donors, built rapport, and explained campaign objectives clearly and persuasively.

Customer Service Representative at Walmart

January 1, 2023 - September 30, 2023

Handled inbound calls from customers purchasing flowers for various occasions including celebrations, urgent events, and funerals; processed orders accurately while maintaining compassionate and calm demeanor.

Administrative & Virtual Support at Remote / Freelance

October 1, 2023 - August 31, 2024

Provided administrative and virtual support including email and calendar management, document handling, research, file organization, data entry; supported customer service and sales with inbound/outbound calls, order processing, refunds & escalations; tracked KPIs and used CRM systems, Google Workspace, and other tools.