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Hi, I’m Mark Kipngeno, an IT Specialist with hands-on experience in software development, web technologies, network management, and technical support. I focus on IT infrastructure and CRM systems to keep systems reliable, secure, and efficient across organizations. Beyond IT, I help drive business growth through digital marketing, SEO, and social media, using technology to support operations, brand presence, and customer engagement.…Hi, I’m Mark Kipngeno, an IT Specialist with hands-on experience in software development, web technologies, network management, and technical support. I focus on IT infrastructure and CRM systems to keep systems reliable, secure, and efficient across organizations. Beyond IT, I help drive business growth through digital marketing, SEO, and social media, using technology to support operations, brand presence, and customer engagement.

Mark Kipngeno

Web Developer, Full Stack Developer, Programmer, +2

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Hi, I’m Mark Kipngeno, an IT Specialist with hands-on experience in software development, web technologies, network management, and technical support. I focus on IT infrastructure and CRM systems to keep systems reliable, secure, and efficient across organizations. Beyond IT, I help drive business growth through digital marketing, SEO, and social media, using technology to support operations, brand presence, and customer engagement.…Hi, I’m Mark Kipngeno, an IT Specialist with hands-on experience in software development, web technologies, network management, and technical support. I focus on IT infrastructure and CRM systems to keep systems reliable, secure, and efficient across organizations. Beyond IT, I help drive business growth through digital marketing, SEO, and social media, using technology to support operations, brand presence, and customer engagement.

Available to hire

Hi, I’m Mark Kipngeno, an IT Specialist with hands-on experience in software development, web technologies, network management, and technical support. I focus on IT infrastructure and CRM systems to keep systems reliable, secure, and efficient across organizations.

Beyond IT, I help drive business growth through digital marketing, SEO, and social media, using technology to support operations, brand presence, and customer engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Head of IT and Marketing at Insignia Group Limited

May 1, 2025 - Present

Lead IT operations, ensuring systems, networks, and infrastructure run reliably and securely. Set up and maintain LAN for internal operations and client communication. Manage and optimize GBS ERP, CRM, Sage and Excel-based processes to improve operations and lead tracking. Oversee website performance, SEO improvements, and Google tools usage. Provide cross-departmental technical support, plan marketing strategies, manage Google Business Profile, and analyze social campaigns; implement Meta Pixel for campaign reporting. Support B2B marketing initiatives and digital materials, manage IT inventory, and train staff on online safety and privacy.

IT and Marketing Specialist at Mascardi Luxury Cars Kenya

March 1, 2024 - April 1, 2025

Delivered IT support to 20+ users, resolving software, hardware, and network issues. Led Zoho CRM implementation, maintained Windows & Mac systems, and executed SEO strategies. Conducted hardware/network diagnostics, established backups and disaster recovery, and managed website and client email databases. Implemented a high-performance LAN, robust security measures (VPN, strong authentication), and supported marketing activities to drive car sales and brand visibility; performed competitor analysis and produced marketing materials.

Full-Stack Developer at Shanfix Cloud Hosting Ltd

February 1, 2023 - March 1, 2024

Built responsive web front-ends with HTML, CSS, and JavaScript. Developed WordPress websites for clients (e.g., kaki.co.ke). Proficient in Python, HTML, CSS, JavaScript, SQL, and PHP. Created a Record Keeping system and a Password Management system for data security. Delivered CRM integrations (Zoho), managed bulk SMS campaigns, updated plugins with zero downtime, and handled cPanel management (domains, backups, SSL certificates).

IT Intern at Huduma Kenya

October 1, 2021 - March 1, 2022

Gained exposure to CRMs (SBA) used for government service bookings, learned centralized networks (Virtual Machines), and assisted in troubleshooting software, hardware, and networking issues. Supported IT project implementation and daily system operations while adhering to data protection and compliance standards.