Working online has been something I enjoy doing ever since pandemic hit. I strongly believe in working with integrity and work ethics as I apply this to each job I have landed in the past. With over five years of experience in Philippine-based call centers, I’ve collaborated with diverse nationalities and business lines, handling inbound and outbound calls, resolving complaints, and managing general inquiries through email support. I consistently give my best effort to deliver accurate, high-quality results in data entry and lead generation, and I take pride in being extremely professional, adaptable, and proactive under pressure—often creating new tasks or systems to maintain efficiency and momentum. To deepen my technical skill set, I completed the Avion School Full-Stack Web Development curriculum, where I learned: - Front-end development using HTML, CSS, JavaScript, and React - Back-end development with Ruby on Rails, PostgreSQL, and RESTful APIs - Version control and collaboration via Git, GitHub, and Agile workflows - Deployment and testing using Render and RSpec This training sharpened my ability to build scalable web applications and collaborate effectively in tech-driven teams. I now combine my customer service expertise with technical fluency to offer versatile, future-ready support in both operational and development roles.

Karla Patricia G. Farinas

Working online has been something I enjoy doing ever since pandemic hit. I strongly believe in working with integrity and work ethics as I apply this to each job I have landed in the past. With over five years of experience in Philippine-based call centers, I’ve collaborated with diverse nationalities and business lines, handling inbound and outbound calls, resolving complaints, and managing general inquiries through email support. I consistently give my best effort to deliver accurate, high-quality results in data entry and lead generation, and I take pride in being extremely professional, adaptable, and proactive under pressure—often creating new tasks or systems to maintain efficiency and momentum. To deepen my technical skill set, I completed the Avion School Full-Stack Web Development curriculum, where I learned: - Front-end development using HTML, CSS, JavaScript, and React - Back-end development with Ruby on Rails, PostgreSQL, and RESTful APIs - Version control and collaboration via Git, GitHub, and Agile workflows - Deployment and testing using Render and RSpec This training sharpened my ability to build scalable web applications and collaborate effectively in tech-driven teams. I now combine my customer service expertise with technical fluency to offer versatile, future-ready support in both operational and development roles.

Available to hire

Working online has been something I enjoy doing ever since pandemic hit. I strongly believe in working with integrity and work ethics as I apply this to each job I have landed in the past. With over five years of experience in Philippine-based call centers, I’ve collaborated with diverse nationalities and business lines, handling inbound and outbound calls, resolving complaints, and managing general inquiries through email support. I consistently give my best effort to deliver accurate, high-quality results in data entry and lead generation, and I take pride in being extremely professional, adaptable, and proactive under pressure—often creating new tasks or systems to maintain efficiency and momentum.

To deepen my technical skill set, I completed the Avion School Full-Stack Web Development curriculum, where I learned:

  • Front-end development using HTML, CSS, JavaScript, and React
  • Back-end development with Ruby on Rails, PostgreSQL, and RESTful APIs
  • Version control and collaboration via Git, GitHub, and Agile workflows
  • Deployment and testing using Render and RSpec

This training sharpened my ability to build scalable web applications and collaborate effectively in tech-driven teams. I now combine my customer service expertise with technical fluency to offer versatile, future-ready support in both operational and development roles.

See more

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
See more

Language

English
Fluent

Work Experience

Hotel Mapping and Content Leader at Rakuten Travel Xchange
February 1, 2023 - Present
Leads a two-person team to clean property mappings, reduce monthly mapping errors, and add properties to boost sales. Collaborates with departments to resolve mapping issues and processes supplier mappings. Utilized Python to generate data comparisons across properties.
Subject Matter Expert (DiDi) at Tata Consultancy Services (On-Site)
February 1, 2020 - October 1, 2022
Guided the team in following SOPs and provided real-time support on responses to user, rider, and driver emails. Improved email quality by updating templates and evenly distributing incoming workload.
Subject Matter Expert (DiDi) at Tata Consultancy Services
February 1, 2020 - October 1, 2022
Guided the team in following SOPs and provided real-time support on how to respond to user, rider, and driver emails. Improved email templates and evenly assigned incoming emails to maintain balanced workloads.

Education

Full Stack Web Development at Avion School
April 1, 2025 - November 1, 2025
Associate's Degree in Computer Science at Asian Institute of Computer Studies
April 1, 2013 - July 1, 2015
Full Stack Web Development at Avion School
April 1, 2025 - November 1, 2025
Associate’s Degree in Computer Science at Asian Institute of Computer Studies
April 1, 2013 - July 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Travel & Hospitality, Financial Services